 Outlook Appcrash - Kerio Connect (Offline) [message #146489] |
Wed, 28 August 2019 08:37  |
fb-IWX
Messages: 5
Registered: August 2019
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We're using the Kerio offline Connector for a client in a terminal server enviroment. Everything worked for about 1.5 years now.
So here's the details;
-) Server 2012 R2, Remotedesktop
-) Latestet patches
-) Kerio Offline Connect (V#9.2.4.692)
-) Office Professional Plus 2013 32-Bit (15.0.4569.1506)
-) Used as Outlook Connector
The user has normal POP3 and IMAP mailboxes, as well as the Kerio Connect MAPI Account. As soon as Outlook starts to sync with the MAPI Account, Outlook 'Appcrashes'. In offline mode, everything is fine. If i clear the MAPI-Account, everything is fine.
If i set up the account in a different TerminalServerUser - everything works flawlessly, so it has to be his profile.
I don't have much information about the Kerio Connect Server - i tried to contact the admin of this server, but no response so far (since 2 days). So i can't contact support either (without a serial or license).
Maybe you guys can help me out?
What i tried;
-) Reinstall of Kerio Connector
-) Legacy Versions tried (until Jul 19 ver.)
-) New Profile (Outlook, E-Mail 32 Bit)
-) Empty out %Appdata%-Caches
Happy for any of your ideas.
Greetings,
Flo
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| Re: Outlook Appcrash - Kerio Connect (Offline) [message #146491 is a reply to message #146490] |
Wed, 28 August 2019 09:50  |
fb-IWX
Messages: 5
Registered: August 2019
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Here's the Output of the Application Error: (ID:1000)
Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 15.0.5153.1000, Zeitstempel: 0x5cff9c10
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.18895, Zeitstempel: 0x5a4b127e
Ausnahmecode: 0xc0000374
Fehleroffset: 0x000e6214
ID des fehlerhaften Prozesses: 0x1488
Startzeit der fehlerhaften Anwendung: 0x01d55d73b1527cc4
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 18a9de67-c967-11e9-818c-000c293c27fb
I also started the debug mode on the Connector but the log is pretty big and contains the messages.
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| Re: Outlook Appcrash - Kerio Connect (Offline) [message #146492 is a reply to message #146490] |
Wed, 28 August 2019 09:53 |
fb-IWX
Messages: 5
Registered: August 2019
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Oh and here's the Output directly out of Outlook after its Crash:
Problemereignisname: APPCRASH
Anwendungsname: OUTLOOK.EXE
Anwendungsversion: 15.0.5153.1000
Anwendungszeitstempel: 5cff9c10
Fehlermodulname: StackHash_bed4
Fehlermodulversion: 6.3.9600.18895
Fehlermodulzeitstempel: 5a4b127e
Ausnahmecode: c0000374
Ausnahmeoffset: PCH_91_FROM_ntdll+0x0003C8AC
Betriebsystemversion: 6.3.9600.2.0.0.16.7
Gebietsschema-ID: 2055
Zusatzinformation 1: bed4
Zusatzinformation 2: bed49ef35851e596c290b8e842dae357
Zusatzinformation 3: 5c30
Zusatzinformation 4: 5c3041b2a523f9bd66cc5b12d63b7fb2
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| Re: Outlook Appcrash - Kerio Connect (Offline) [message #146495 is a reply to message #146494] |
Wed, 28 August 2019 12:03 |
fb-IWX
Messages: 5
Registered: August 2019
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Same results with: Version 9.2.10.4692T0
Corresponding with this Error Message:
Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 15.0.5153.1000, Zeitstempel: 0x5cff9c10
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.18895, Zeitstempel: 0x5a4b127e
Ausnahmecode: 0xc0000374
Fehleroffset: 0x000e6214
ID des fehlerhaften Prozesses: 0x2364
Startzeit der fehlerhaften Anwendung: 0x01d55d8665c5e4e9
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: cad0eb58-c979-11e9-818c-000c293c27fb
Also with Version: 9.2.9.4675T2
Problemereignisname: APPCRASH
Anwendungsname: OUTLOOK.EXE
Anwendungsversion: 15.0.5153.1000
Anwendungszeitstempel: 5cff9c10
Fehlermodulname: StackHash_bed4
Fehlermodulversion: 6.3.9600.18895
Fehlermodulzeitstempel: 5a4b127e
Ausnahmecode: c0000374
Ausnahmeoffset: PCH_91_FROM_ntdll+0x0003C8AC
Betriebsystemversion: 6.3.9600.2.0.0.16.7
Gebietsschema-ID: 2055
Zusatzinformation 1: bed4
Zusatzinformation 2: bed49ef35851e596c290b8e842dae357
Zusatzinformation 3: 5c30
Zusatzinformation 4: 5c3041b2a523f9bd66cc5b12d63b7fb2
i also submitted the reports again via the kerio assist with v9.2.9.
Thank you very much for your help.
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| Re: Outlook Appcrash - Kerio Connect (Offline) [message #146561 is a reply to message #146495] |
Sun, 08 September 2019 13:57 |
rmat
Messages: 28
Registered: February 2015
Location: Germany
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Dear all,
I can confirm the same crash with Outlook 2016 and the actual release of KC. The operating system is W10LTSC. It worked a while, but due to any reason a crash occured after about 4 months suddenly.I found no solution with reinstalling or updates of Office 2016/W10.
Only the active sync connection works so far.
But this is clearly a bug in the Koff-Connector an has to be investigated and solved by the GFI-SW-development. Hope Ian is reading and escalating this with the other things have to improved, like the search engine of Koff.
Kind regards
Ralf
[Updated on: Sun, 08 September 2019 13:57] Report message to a moderator |
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| Re: Outlook Appcrash - Kerio Connect (Offline) [message #146762 is a reply to message #146561] |
Tue, 08 October 2019 16:09 |
ESMetals
Messages: 6
Registered: September 2017
Location: Meriden KS
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Do not install these windows updates. If you have uninstall them.
Microsoft patch KB4524147
Microsoft patch KB4524148
They will break your outlook. If your outlook is broke I have found this to be the fix.
Remove Kerio outlook connector -> uninstall the Microsoft patch -> delete the profile -> restart the computer then install the Kerio connector and setup profile again.
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