| Not all mails synced on Android [message #146469] |
Mon, 26 August 2019 08:14  |
Valenzi
Messages: 24
Registered: January 2010
Location: Germany
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Hi,
we have the problem that some users do not get every mail on theire phone (Activesync 14.1, Android 8.0, Samsung Galaxy S7, Server 9.2.10 and earlier). There is no pattern within the mails, attachement or sender. We already set up the mail-account on the phones new - with no change.
Anybody any ideas? It's not fun when the executive director misses some mails on his travellings....
Thanks in advance!
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| Re: Not all mails synced on Android [message #146473 is a reply to message #146469] |
Mon, 26 August 2019 17:17  |
jorgetejadaf@hotmail.com
Messages: 5
Registered: July 2019
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Hola,
Si el usuario tiene la misma cuenta instalada en otro equipo (celular/PC) con otro protocolo (POP3), al utilizar el celular con Activesync no podrá ver los que bajó en otro equipo. A veces hay que revisar si el correo realmente le llegó, desde donde lo bajó o si elo usuario lo borró.
Saludos,
Jorge Tejada
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