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Missing emails after outage [message #146151] Sun, 30 June 2019 00:22 Go to next message
kbohannon@amicusworks.com is currently offline  kbohannon@amicusworks.com
Messages: 28
Registered: November 2012
Location: Houston
Did anyone else with Kerio Cloud servers lose a week's worth of email after this morning's outage? Even the logs reflect a gap. 20 domains on this one server, and everything since the 24th, gone. Inbox, Sent, even trash.
Re: Missing emails after outage [message #146153 is a reply to message #146151] Mon, 01 July 2019 00:54 Go to previous messageGo to next message
itriver is currently offline  itriver
Messages: 10
Registered: July 2015
Yes! Us too, thats why I am here this morning... exactly as you describe!
Re: Missing emails after outage [message #146154 is a reply to message #146151] Mon, 01 July 2019 01:37 Go to previous messageGo to next message
hello is currently offline  hello
Messages: 37
Registered: March 2008
I'm in the same boat...1 week gone and after 2 days...no info and no resolution.
Re: Missing emails after outage [message #146155 is a reply to message #146154] Mon, 01 July 2019 01:46 Go to previous messageGo to next message
itriver is currently offline  itriver
Messages: 10
Registered: July 2015
Our missing messages are in a folder called CONFLICTS
Re: Missing emails after outage [message #146160 is a reply to message #146155] Mon, 01 July 2019 14:49 Go to previous messageGo to next message
kbohannon@amicusworks.com is currently offline  kbohannon@amicusworks.com
Messages: 28
Registered: November 2012
Location: Houston
I got a follow up email to my ticket with them. "We are very sorry for what happened. Our SaaS team is still working hard to restore all the missing data, all our resources were dedicated to this task. Please make sure this is taken in the highest priority level and we are following up with them till this is done."

I also got the invoice notice for this month. I immediately called my bank and cancelled that credit card. Hell if GFI takes any more of my money.
Re: Missing emails after outage [message #146166 is a reply to message #146160] Mon, 01 July 2019 22:30 Go to previous messageGo to next message
hello is currently offline  hello
Messages: 37
Registered: March 2008
folder called Conflicts eh?

Well at least you have a folder of some kind...our messages are gone...poof!

I'm getting the same reply from GFI...sorry...we are working on it...for the last 3 days...still nothing fixed.

*sigh*

[Updated on: Mon, 01 July 2019 22:32]

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Re: Missing emails after outage [message #146168 is a reply to message #146166] Tue, 02 July 2019 12:05 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 245
Registered: March 2017
Location: Malta
Our SaaS teams are working on recovering missing emails.

I will message here the progress of the restoration.



Ian Bugeja
GFI Software
Re: Missing emails after outage [message #146175 is a reply to message #146168] Tue, 02 July 2019 21:06 Go to previous messageGo to next message
sloker
Messages: 4
Registered: April 2011
Location: SI
Shouldn't there be a report on status.gfi.com abozt this problem?
Re: Missing emails after outage [message #146182 is a reply to message #146151] Thu, 04 July 2019 09:15 Go to previous messageGo to next message
bigmountain is currently offline  bigmountain
Messages: 39
Registered: April 2006

We have had a few GFI/Kerio Cloud clients contact us about migrating over to our network. All with the same story about several days of missing data and are questioning what our backup methods are, etc. What is the status now? Are people getting their data back?

Preferred Kerio Partner and Cloud Solutions Provider - Offering both shared and dedicated Kerio Connect hosting solutions.
Visit us at http://bigmountainmail.com
Re: Missing emails after outage [message #146194 is a reply to message #146182] Fri, 05 July 2019 16:14 Go to previous messageGo to next message
fjonker is currently offline  fjonker
Messages: 1
Registered: February 2013
Can we get an update on the data recovery operation? It's Friday now, and we've been missing email all week.
Re: Missing emails after outage [message #146196 is a reply to message #146194] Sat, 06 July 2019 14:52 Go to previous message
ian.bugeja is currently offline  ian.bugeja
Messages: 245
Registered: March 2017
Location: Malta
Recovery is ongoing 1 domain at a time. To get status regarding specific domains please reach out to support.

All emails will be restored back.


Ian Bugeja
GFI Software
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