GFI Software

Welcome to the GFI Software community forum! For support please open a ticket from https://support.gfi.com.

Home » GFI User Forums » Kerio Connect » Searching Mails with indexing on my Windows PC will not work
Searching Mails with indexing on my Windows PC will not work [message #145302] Wed, 20 March 2019 08:26 Go to next message
netzi01 is currently offline  netzi01
Messages: 37
Registered: October 2014
Location: Germany
Hello, i have here an Kerio Connect 9.2.7 (Patch3)and when i will search Mails in my Postbox i see for a long time a grey Windows and sometime there is no result althought Mails from the searched E-Mail Adress exist. I have restartet the Mail-Indexing from my Windows10 PC-System, but no success.
Kind Regards
Hartmut
Re: Searching Mails with indexing on my Windows PC will not work [message #145347 is a reply to message #145302] Mon, 25 March 2019 18:31 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
How do you search the mails? What program? More information please Smile
Re: Searching Mails with indexing on my Windows PC will not work [message #145356 is a reply to message #145347] Tue, 26 March 2019 13:38 Go to previous messageGo to next message
netzi01 is currently offline  netzi01
Messages: 37
Registered: October 2014
Location: Germany
Sorry.
The Programm is Outlook 2013 on a Windows 10 PC and it is connect to the Kerio Mailserver with the Offline Connector. The Windows Indexing on the Windows Machine is allways running, but when i will search in Outlook for a Mail sometimes i will get a request and sometimes not. I will start new the Windows Indexing, but no success.
Kind regards
Hartmut
Re: Searching Mails with indexing on my Windows PC will not work [message #145376 is a reply to message #145356] Wed, 27 March 2019 16:05 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Thanks for the reply. The Windows Indexing Service has _nothing_ to do with outlook or kerio in this case (so far I understand it). The Kerio Offline Client creates a local cache and outlook is connected to it. Like a online IMAP access. Usually the indexing service in outlook indexes the .msg files in the outlook .pst/.ost containers. But with KOFF it works quite different.

Depending on the size of the mail folders and the number of mails, I would do the folling:
- open task manager, full details
- performance > watch the harddisk usage
- start search in outlook

If the HDD goes to 100%, Outlook will be unresponsive in the whole time it searches. If this is the case, check if the antivirus solution excludes the kerio cache folder. The folder can be found in outlook. Data > Options > Account > Email > double click on the kerio entry > Service. There you see the cache folder (and can exclude it in the antivirus real time check) and you can also clear the cache (would be an idea, no mail gets deleted, just newly synced).

Excluding the cache folder from the antivirus WONT disable the viruscheck! Also if the antivirus uses a outlook addin or outlook protection, disable those for the testing time.

After all of that, try it again and watch the disk usage.

If it's still bad, you need to reduce the mails (archive them or external solution like mailstore) OR get a SSD. Just to clarify, if you don't know about the hardware.
A usual harddisk is like a CD/Vinyl - the head needs to jump around on the disk to read the data. If you search for many small files, like mails, it takes quite some time for the HDD to read all the data from the various points on the harddisk. Add data fragmentation to it and it takes a really long time. Even with an index.

So the best way would be, to change the HDD for a SSD. An SSD is made from flash storage like an USB stick. So no mechanical wait time. Just as comparison - a good SATA HDD with ~5k RPM can do around 80-100 i/o per second (input/output). An SSD is around 90k. And without any latency to position the header.
Re: Searching Mails with indexing on my Windows PC will not work [message #145429 is a reply to message #145376] Wed, 03 April 2019 09:18 Go to previous messageGo to next message
netzi01 is currently offline  netzi01
Messages: 37
Registered: October 2014
Location: Germany
Hi,
i have an Outlook-2016, but i did not find the cache folder in the Data > Options > Account > Email > Kerio; only i can clear the Cache.
Kind Regards
Hartmut
Re: Searching Mails with indexing on my Windows PC will not work [message #145498 is a reply to message #145429] Wed, 10 April 2019 08:17 Go to previous messageGo to next message
netzi01 is currently offline  netzi01
Messages: 37
Registered: October 2014
Location: Germany
Hi,
one more question. Is it better to work with the Kerio Connector with or without offline-caching?
Kind Regards
Hartmut
Re: Searching Mails with indexing on my Windows PC will not work [message #145503 is a reply to message #145498] Wed, 10 April 2019 12:41 Go to previous message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Kerio Connector is - more or less - dead. Only KOFF is supported right now. Btw. they already said that with the next Update, we might see a performance increased KOFF. Or at least they will release a Beta soon.

And for the other part - you might not see the folder, if you use the default one. Here's some additional information about this: https://manuals.gfi.com/en/kerio/connect/content/email-clien ts/kerio-outlook-connector/location-of-koff-store-and-debug- files-257.html
Previous Topic: Version 9.2.9 BETA 1 released
Next Topic: SPAM and SPF "soft failure"
Goto Forum:
  


Current Time: Fri Mar 24 19:32:34 CET 2023

Total time taken to generate the page: 0.01745 seconds