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Attachements missing when using Outlook [message #144788] Mon, 14 January 2019 15:31 Go to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
After updating to 9.2.8 (Debian) I discovered a strange thing that in some emails in I can see no attachements anymore in outlook.
This in 2013, 365 and 2019.
If I use webmail and open the same email the attachements are there.
This is on different clients, tried to re-installing KOFF but no solution.
If i use Outlook and Microsoft Active Sync i also see the attachements.
Also cleared the cache on the clients.
Re: Attachements missing when using Outlook [message #144789 is a reply to message #144788] Mon, 14 January 2019 17:03 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 56
Registered: December 2018
What kind of attachments? Are these emails generated and sent from a printer, scanner, or other software?
Re: Attachements missing when using Outlook [message #144790 is a reply to message #144789] Mon, 14 January 2019 17:14 Go to previous messageGo to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
In the attachements is a pdf document included.
If i send the same mail with the attachement in Kerio Webmail to the same account and we download it with outlook i see the attachement but the original mail is still without attachement in outlook.
Strange
Re: Attachements missing when using Outlook [message #144791 is a reply to message #144790] Mon, 14 January 2019 17:45 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 56
Registered: December 2018
Is your KOFF also 9.2.8? Can you downgrade to a lower version like 9.2.5 P3?

Are these emails generated and sent from a printer, scanner, or other software?
Re: Attachements missing when using Outlook [message #144792 is a reply to message #144791] Mon, 14 January 2019 19:11 Go to previous messageGo to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
I'm not sure howe these emails are generated, KOFF is 9.2.8.
Downloading to lower version of mailserver is not possible.
Re: Attachements missing when using Outlook [message #144794 is a reply to message #144792] Tue, 15 January 2019 01:45 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 56
Registered: December 2018
Just downgrade KOFF, not the server. I have seen similar issue with emails with PDF generated/sent from a software. Already alerted the developers
Re: Attachements missing when using Outlook [message #144797 is a reply to message #144794] Tue, 15 January 2019 09:01 Go to previous messageGo to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
After downgrading KOFF to 9.2.5.P3 and clearing the cache it's downloading the mails with the attachement included.
Thanks for the support.
Re: Attachements missing when using Outlook [message #144812 is a reply to message #144797] Tue, 15 January 2019 16:36 Go to previous messageGo to next message
wag357 is currently offline  wag357
Messages: 53
Registered: August 2004
I don't mean to thread-jack but I wanted to add my own experience with this issue.
Our payroll service's automated emails, with PDF reports attached, do not show the attachment in Outlook 2016. The attachments CAN be seen in webmail, on mobile devices and in the Connect app. Other PDFs are getting through with no issue. Further, the attachments from payroll come through if first sent to another email, like gmail, and then forwarded to our office domain.

Kerio 9.2.8 on Server 2008R2
Re: Attachements missing when using Outlook [message #144815 is a reply to message #144812] Tue, 15 January 2019 18:39 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 56
Registered: December 2018
Can you open a Support ticket please? With more Support tickets we may be able to get this expedited.
Re: Attachements missing when using Outlook [message #144850 is a reply to message #144815] Thu, 17 January 2019 14:48 Go to previous messageGo to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
Done
Ticket #600344: PDF attachements missing when using Outlook and KERIO KOFF 9.2.8
Re: Attachements missing when using Outlook [message #144852 is a reply to message #144850] Thu, 17 January 2019 15:22 Go to previous messageGo to next message
Jedi is currently offline  Jedi
Messages: 6
Registered: January 2019
Hi Chris,

Thank you for contacting GFI Support. My name is ****** and I will be assisting you with this case.

Our Development team is aware of this issue and the fix will be included in version 9.2.9 which is scheduled to be released by the end of March 2019.

The current workaround is to downgrade KOFF to a lower version.


Re: Attachements missing when using Outlook [message #145078 is a reply to message #144788] Wed, 20 February 2019 10:43 Go to previous messageGo to next message
mwgbr is currently offline  mwgbr
Messages: 58
Registered: June 2012
Hi,

to clarify, version 9.2.8 p1 from January 31. (release notes: PDF attachments are missing in KOFF 9.2.8.) does not fix the problem?
We tested this version with one client and PDF attachements from a specific sender are still not shown.
Re: Attachements missing when using Outlook [message #145091 is a reply to message #145078] Thu, 21 February 2019 15:57 Go to previous messageGo to next message
martin.kaufmann is currently offline  martin.kaufmann
Messages: 79
Registered: August 2018
Location: Germany
That makes me wonder, because in another thread GFI said taht the problem is fixed:
https:// forums.gfi.com/index.php?t=msg&th=37138&start=0&

Are we talking about different things here?
And if yes, what are the differences?

Regards,
Martin


Kerio Connect 9.2.11
CentOS 7.8
Re: Attachements missing when using Outlook [message #145258 is a reply to message #145091] Wed, 13 March 2019 15:18 Go to previous messageGo to next message
Pete Mitchell is currently offline  Pete Mitchell
Messages: 8
Registered: February 2017
I see that there is a notification that this issue is due to be solved in v 9.2.9 due release at the end of this month but...

I want to double check that what my users are seeing is related to this and therefore most likely fixed by this next release.

KC mail server is patched to 9.2.8 p1 running on Mac OSX Server
Mail clients are Outlook 2016 for Mac, ver 16.22 and ver 16.23 (as of this morning).

For a while now (pre the KC mail server patch), some (not all) emails received from external sources that have attachments do not forward correctly/completely when forwarded internally. Some or all attachments disappear in the forwarded email both on sending and receiving sides, though Outlook displays the paperclip to show that there are attachments.

I've only had reports of .jpg and .ai file attachments going missing so far.

View this forwarded email in any other mail client (mail.app, thunderbird, Outlook 2011 for Mac) or through KC webmail and the attachments are visible.

I can also see the attachments if I view the forwarded email's source (open it in textedit and search for the attachment name), so it 'seems' that for what I'm seeing, Outlook is 'hiding' the attachments.
From what I've detailed above, do you think my users are experiencing the same problem here and will the fix work for the file formats I'm mentioned too?
Re: Attachements missing when using Outlook [message #145259 is a reply to message #145258] Thu, 14 March 2019 07:19 Go to previous messageGo to previous message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 56
Registered: December 2018
Part of the issue was fixed in 9.2.8 Patch 1. Customers reported that the issue with PDF attachments has been fixed. However, some are still reporting similar issue even with 9.2.8 Patch 1 so the case has been reopened with Developers. You can try 9.2.9 KOFF Beta version. We already got positive feedback from customers on this

https://drive.google.com/open?id=1XsxvuICBQWFAcu_Y2MjecpXP2b 8dL-P4
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