| Team Mailbox [message #140815] |
Thu, 06 September 2018 16:40  |
corinne71
Messages: 2
Registered: March 2017
Location: Switzerland
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Dear all
I'm looking for a solution for a support Email box. there is 1 email address and 4 receiver.
The box should work like this. there will be a message in the inbox. the first member which reads this message is responsable and the other 3 should seen the message a red in there inbox.can anybody explain me how I can do that? I have Kerio Connect 9.2.7 latest patch.
Thanks for your help.
Corinne
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| Re: Team Mailbox [message #143866 is a reply to message #140815] |
Thu, 13 September 2018 15:47  |
Jason1234
Messages: 21
Registered: April 2010
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For this functionality, you will create a new email account. Lets call it team<_at_>domain.com. Then you log in as team and share the folders you wish to with the individuals that need access. Then those individuals will log in with their own credentials. They would click the little gear next to shared folders and select team and the folder(s) you just shared. Then each user is looking at the actual mailbox. There is only one copy of a message. Therefore, if one user does something (i.e. read or delete and email), then all users would see that change in that shared box.
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| Re: Team Mailbox [message #143869 is a reply to message #140815] |
Thu, 13 September 2018 17:51 |
Maerad
Messages: 275
Registered: August 2013
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Maybe a different approach with a better workflow.
- Create a Public Folder
- Add all members that need to see the mails to that folder/mailadress with read/write rights
- Create a mail alias that moves any mail to this alias into the public folder
A public folder is a folder in your mail program, everyone with the given rights has access to. Like a shared folder in the network, just with mails. We use this for our info<_at_>... mail adress.
This is the basis.
Now there are many approches how to organize it, some ideas here (your idea with red selection if read etc. wont work in any mail program).
Two ideas:
- Create subfolders in the public folder per user with access. If someone will handle a new mail, he will move the mail to his folder in the public folder. This way everyone has access to all mails received and who handles them. OR he moves it to his own inbox, but this way nobody knows about the mail or has access. General access to the users mail inbox is a REALLY bad idea and at least in EU countries is against the GDPR
- If a new mail is spottet, the user rightclicks and selects a category (define one per user). This way everybody knows the mail is already handled and by whom
[Updated on: Thu, 13 September 2018 17:54] Report message to a moderator |
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| Re: Team Mailbox [message #148279 is a reply to message #140815] |
Mon, 15 June 2020 15:32 |
jonte
Messages: 8
Registered: September 2010
Location: Stockholm, Sweden
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Hi
I'll continue on this question. We also work with team mailboxes. How to set teams up so sent email is from the team's email address and not the user replying? (Just as "shared mailboxes" in Microsoft 365 which I'm used to)
I've search the documentation but I guess I'm blind because I don't find a word about this kind of shared team mailboxes. I've tried different approaches, but the <mail from> is always the user email. I think there might be a confusion about the concept of shared mailboxes which in Kerio documentation is about a mailbox owned by a person and shared with other colleges. The shared mailbox I'm looking for is a team mailbox but is called "Shared" in 365.
Have a nice day,
John
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