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Home » GFI User Forums » Kerio Connect » Kerio Anti-spam failing (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE)
Kerio Anti-spam failing (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE) [message #139817] Wed, 16 May 2018 16:37 Go to next message
Backspin is currently offline  Backspin
Messages: 130
Registered: June 2008
Location: Amsterdam, the Netherland...
Hi All,

Since today (May 16) 15:34 CET I'm seeing this error in the warning log on all Kerio servers with Kerio Anti-spam in the license:
[16/May/2018 15:34:46] Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE). Initialization failed.


Anyone else seeing this? As a result, incoming mail is not scanned for spam.

With the risk of sounding cynical, but is the the next GFI f*ck up?
Since the GFI takeover we are seeing:
* Problems with AV-updates (see other messages in this forum)
• A significant decrease in the frequency of Kerio software updates, and many bugs and problems with the updates that are released
• Now, problems with the Kerio Anti-spam

All of my customers are paying yealry for exactly these things: AV-protection, Spamfiltering, and Software updates.

It's a mess, with virtually no communication from Kerio, and I think it's time to start asking for refund of the yearly SWM/AV/Spam fees.



Re: Kerio Anti-spam failing (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE) [message #139818 is a reply to message #139817] Wed, 16 May 2018 16:47 Go to previous messageGo to next message
tlo.public is currently offline  tlo.public
Messages: 2
Registered: May 2017
Location: Hamburg
Yes, the same on my installation.
Re: Kerio Anti-spam failing (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE) [message #139819 is a reply to message #139818] Wed, 16 May 2018 16:49 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Maybe after the Antivirus DB Dude is back, the AntiSpam Dude is on vacation? /s Very Happy

Also since 15:37 I have the same error msg. Good I still use SA too :3

[Updated on: Wed, 16 May 2018 16:51]

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Re: Kerio Anti-spam failing (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE) [message #139826 is a reply to message #139819] Wed, 16 May 2018 19:38 Go to previous message
Backspin is currently offline  Backspin
Messages: 130
Registered: June 2008
Location: Amsterdam, the Netherland...
Problem seems fixed now, no more error messages in the logs.

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