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Home » GFI User Forums » Kerio Connect » no AV Updates for over 3 days now (bitdefender)
Re: no AV Updates for over 3 days now (bitdefender) [message #139703 is a reply to message #139702] Mon, 07 May 2018 13:25 Go to previous messageGo to next message
Mister-Magoo is currently offline  Mister-Magoo
Messages: 18
Registered: April 2005
It working now for me too

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Re: no AV Updates for over 3 days now (bitdefender) [message #139706 is a reply to message #139699] Mon, 07 May 2018 16:14 Go to previous messageGo to next message
IT@RADSERV is currently offline  IT@RADSERV
Messages: 3
Registered: May 2017
Update is working Razz
What was the solution?
Let`s wait for next problems Shocked

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Re: no AV Updates for over 3 days now (bitdefender) [message #139753 is a reply to message #139706] Sun, 13 May 2018 14:29 Go to previous messageGo to next message
bmdv
Messages: 53
Registered: June 2004
Location: Germany
The next problem is here, 3 days w/o updates.

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Re: no AV Updates for over 3 days now (bitdefender) [message #139754 is a reply to message #138917] Mon, 14 May 2018 08:26 Go to previous messageGo to next message
IT@RADSERV is currently offline  IT@RADSERV
Messages: 3
Registered: May 2017
Same problem again:
"3 Tg. 18 Std. 5 Min. (Neueste Datei) liegt über dem Fehlergrenzwert von 24 Std. in Neueste Datei"
What's going on at GFI? Is the responsible employee ill?

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Re: no AV Updates for over 3 days now (bitdefender) [message #139755 is a reply to message #139754] Mon, 14 May 2018 09:33 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
IT@RADSERV wrote on Mon, 14 May 2018 08:26
Same problem again:
"3 Tg. 18 Std. 5 Min. (Neueste Datei) liegt über dem Fehlergrenzwert von 24 Std. in Neueste Datei"
What's going on at GFI? Is the responsible employee ill?


Same here now - no Update für 3 Days.
I also just checked the debug and the Antivirusupdate works and connects to Kerio's Server without problems.

But there is no update on the Kerioserver itself...

[14/May/2018 09:29:19][1656] {avir} (PID: 5500) Bitdefender_plugin: Threat definitions files are updated from https://bdupdate-cdn.kerio.com into local directory E:\Kerio Connect\MailServer\bitdefender\134.update.
[14/May/2018 09:29:19][1656] {avir} (PID: 5500) Bitdefender_plugin: Checking for updates...
[14/May/2018 09:29:39][1656] {avir} (PID: 5500) Bitdefender_plugin: No updates.
[14/May/2018 09:29:39][1656] {avir} (PID: 5500) Bitdefender_plugin: No new updates available.
[14/May/2018 09:29:42][1656] {avir} (PID: 5500) Bitdefender_plugin: Removed directory E:\Kerio Connect\MailServer\bitdefender\134.update.
[14/May/2018 09:29:42][1656] {avir} (PID: 5500) Bitdefender_plugin: Plugin state changed from Updating to Closed.
[14/May/2018 09:29:42][1656] {avir} (PID: 5500) Bitdefender_plugin: Updating ended.

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Re: no AV Updates for over 3 days now (bitdefender) [message #139761 is a reply to message #139755] Mon, 14 May 2018 12:39 Go to previous messageGo to next message
bmdv
Messages: 53
Registered: June 2004
Location: Germany
It looks like someone from GFI has to copy the new Signaturfiles from Bitdefender to the Kerio Servers manually.

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Re: no AV Updates for over 3 days now (bitdefender) [message #139766 is a reply to message #139761] Mon, 14 May 2018 16:01 Go to previous messageGo to next message
EdRoxter is currently offline  EdRoxter
Messages: 56
Registered: January 2009
Location: Germany
Having quite the same problem as of right now again. Last update "less than 1 minute ago", last update of the current antivirus database "4 days 1 hour 50 minutes ago". Version of the database: 11892494, antivirus version 11.0.1.18.

Something wrong with the BitDefender/Kerio CDN again?


Edit:
bmdv wrote on Mon, 14 May 2018 12:39
It looks like someone from GFI has to copy the new Signaturfiles from Bitdefender to the Kerio Servers manually.

That made me giggle. Smile

[Updated on: Mon, 14 May 2018 16:02]

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Re: no AV Updates for over 3 days now (bitdefender) [message #139769 is a reply to message #139766] Mon, 14 May 2018 18:58 Go to previous messageGo to next message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
No Message Body

David Green

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Re: no AV Updates for over 3 days now (bitdefender) [message #139770 is a reply to message #139769] Mon, 14 May 2018 18:59 Go to previous messageGo to next message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
No Message Body

David Green

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Re: no AV Updates for over 3 days now (bitdefender) [message #139772 is a reply to message #139770] Mon, 14 May 2018 19:03 Go to previous messageGo to next message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
I just submitted a case because 2 of our CentOS7 systems have not updated in over 4 days. I have not checked all of our servers yet but 2 is enough. I don't understand why some are not working then they suddenly work again after several days. On whose side is the issue? I submitted all the relevant debug log information as well. Is there a method to make the updates come in again or do I just have to wait until it is my turn for an update to arrive.

David Green

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Re: no AV Updates for over 3 days now (bitdefender) [message #139773 is a reply to message #138917] Mon, 14 May 2018 19:05 Go to previous messageGo to next message
blackbox is currently offline  blackbox
Messages: 46
Registered: May 2006
I'm also experiencing the same issue. No updates in 4+ days.

Latest version installed seems to match others in this thread.
Virus database version: 11892494
Scanning engine version 11.0.1.18

[14/May/2018 12:52:12][11220] {avir} (PID: 9668) Bitdefender_plugin: Successfully prepared threat definitions for update.
[14/May/2018 12:52:12][11220] {avir} (PID: 9668) Bitdefender_plugin: Threat definitions files are updated from https://bdupdate-cdn.kerio.com into local directory
[14/May/2018 12:52:12][11220] {avir} (PID: 9668) Bitdefender_plugin: Checking for updates...
[14/May/2018 12:52:19][11220] {avir} (PID: 9668) Bitdefender_plugin: No updates.
[14/May/2018 12:52:19][11220] {avir} (PID: 9668) Bitdefender_plugin: No new updates available.
[14/May/2018 12:52:26][11220] {avir} (PID: 9668) Bitdefender_plugin: Removed directory
[14/May/2018 12:52:26][11220] {avir} (PID: 9668) Bitdefender_plugin: Plugin state changed from Updating to Closed.
[14/May/2018 12:52:26][11220] {avir} (PID: 9668) Bitdefender_plugin: Updating ended.

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Re: no AV Updates for over 3 days now (bitdefender) [message #139776 is a reply to message #139773] Mon, 14 May 2018 19:36 Go to previous messageGo to next message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
Yes we are stuck there together. I think this is sufficient to be considered a severity 1 issue. So let's see what happens when I call 1 512-961-4675. Wait, I have Rami on the phone. He sees it as well so he is checking to see what he can find out... There is no way for him to directly determine what the current database version should be however their upper level support indicates that this is a wider issue (not just CDN) and is working to resolve it. I was asked to follow the case I have submitted so I will update here as it plays out.

David Green

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Re: no AV Updates for over 3 days now (bitdefender) [message #139777 is a reply to message #139776] Mon, 14 May 2018 20:09 Go to previous messageGo to next message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
Most current information from Support.
...we are aware of some issues with BitDefender, we are already working on that in a Internal case.
I have responded asking for a timeline of when they were first aware of the problem and whether this is going to be resolved today, tomorrow, or in a week or more. I figure we need to know how exposed we might be.

David Green

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Re: no AV Updates for over 3 days now (bitdefender) [message #139781 is a reply to message #139777] Mon, 14 May 2018 22:23 Go to previous messageGo to next message
mhyll is currently offline  mhyll
Messages: 15
Registered: May 2006
No AV updates for more than 4 days.... says AV is up-to-date. Sad What the hell? Sad

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Re: no AV Updates for over 3 days now (bitdefender) [message #139782 is a reply to message #139781] Mon, 14 May 2018 22:34 Go to previous messageGo to previous message
kingswaygroup is currently offline  kingswaygroup
Messages: 62
Registered: June 2008
Obviously you have seen all the previous posts and there has been no further information coming from GFI on the topic. Decency would offer that they at least respond as to what the issues are but they act in such a disconnected way from the customer that it makes it difficult to offer them any slack. When I spoke to Rami earlier I made him aware that many here are in a bad position with no updates and when I wrote that it is an internal case I asked but did not receive a response on how long they have been aware of the issue and when it will be resolved. It all leaves me very frustrated. Oh, and if you intended to upgrade past 9.2.5 p3 I was told that it is not recommended until they get stability back into the product. Maybe they should not have been so quick to chase everyone out the door!

David Green

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