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Home » GFI User Forums » Kerio Connect » Kerio Setup Assistant not working in High Sierra (10.13)
Kerio Setup Assistant not working in High Sierra (10.13) [message #138097] Mon, 08 January 2018 18:39 Go to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
The setup assistant seems to be broken with regard to configuring CardDAV accounts on macOS 10.13.2. If I leave the option to configure Contacts enabled the installer just sits at the step where its "Preparing account for first time use". If I disable the option to configure Contacts the installer finishes without issue. Server is running Connect 9.2.5 patch 3.

Looks like Kerio has some work to do to re-fix this process. I wish there were a way to add the personal and public accounts manually! THe instructions found here do NOT work:

https://manuals.gfi.com/en/kerio/connect/content/os-x/how-to -manually-create-a-carddav-account-in-apple-address-book-721 .html

Thanks...

[Updated on: Mon, 08 January 2018 21:13]

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138121 is a reply to message #138097] Tue, 09 January 2018 16:18 Go to previous messageGo to next message
Johan Gunverth is currently offline  Johan Gunverth
Messages: 22
Registered: October 2015
Location: Göteborg, Sweden
Add the Public Folder account with <username><_at_>domain.com and it will work

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138123 is a reply to message #138121] Tue, 09 January 2018 16:38 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Johan Gunverth wrote on Tue, 09 January 2018 10:18
Add the Public Folder account with <username><_at_>domain.com and it will work


Hello Johan. Thanks for the post. Can you please clarify a bit? Are you saying that for the user name on the public account to use their entire email address? And then specify the server path as indicated in the instructions I referenced in my original post?

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138125 is a reply to message #138097] Tue, 09 January 2018 16:50 Go to previous messageGo to next message
Johan Gunverth is currently offline  Johan Gunverth
Messages: 22
Registered: October 2015
Location: Göteborg, Sweden
Yes. Both username and primary mail address are good for user account and the trick was is to have different user accounts for the same server.

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138126 is a reply to message #138125] Tue, 09 January 2018 16:56 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Thanks! I'll try that. I would like to not be required to use the setup assistant just for this CardDAV situation (to have both public and personal accounts). Its too fragile.

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138164 is a reply to message #138125] Fri, 12 January 2018 13:56 Go to previous messageGo to next message
lunddal is currently offline  lunddal
Messages: 69
Registered: March 2013
Location: Denmark
Johan Gunverth wrote on Tue, 09 January 2018 16:50
Yes. Both username and primary mail address are good for user account and the trick was is to have different user accounts for the same server.


That doesn't work for me.

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138165 is a reply to message #138164] Fri, 12 January 2018 14:38 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Yes...same here. We've opened a ticket with support on this.

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138166 is a reply to message #138165] Fri, 12 January 2018 17:40 Go to previous messageGo to next message
fishtech is currently offline  fishtech
Messages: 609
Registered: September 2010
Please update when you have some news.

FWIW, I just force-quit the installer on a 10.13 client and the Mail app was actually configured.

ft.

[Updated on: Fri, 12 January 2018 17:49]

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138168 is a reply to message #138166] Sat, 13 January 2018 22:39 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Yes...that is true. However...Contacts is not fully configured since the Assistant does not successfully complete. Every other service (Mail, Calendar, Chat) seems to work OK.

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138178 is a reply to message #138097] Mon, 15 January 2018 17:41 Go to previous messageGo to next message
scorn@bfmdigital.com is currently offline  scorn@bfmdigital.com
Messages: 1
Registered: January 2018
I am also having this same issue. Is it possible to export the contact list from a web browser?

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138251 is a reply to message #138097] Mon, 22 January 2018 16:15 Go to previous messageGo to next message
guguss is currently offline  guguss
Messages: 12
Registered: October 2013
Location: France
problem since September 2017: not solve !!

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138252 is a reply to message #138097] Mon, 22 January 2018 16:45 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Allegedly this will be corrected in Connect 9.3.x.

Rolling Eyes

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138253 is a reply to message #138252] Mon, 22 January 2018 18:41 Go to previous messageGo to next message
robfoster is currently offline  robfoster
Messages: 40
Registered: March 2013
I also have this problem, just to add my 2 cents

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138254 is a reply to message #138253] Mon, 22 January 2018 19:24 Go to previous messageGo to next message
BUBI is currently offline  BUBI
Messages: 5
Registered: September 2016
Location: Germany
Same problem here, does anybody when they fix it?

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Re: Kerio Setup Assistant not working in High Sierra (10.13) [message #138295 is a reply to message #138097] Thu, 25 January 2018 22:58 Go to previous messageGo to previous message
francisbrand is currently offline  francisbrand
Messages: 11
Registered: September 2013
I've had this problem for awhile too. I also have always had a problem with the Mac/Kerio contacts integration. Pre High Sierra (and Public Folder/Kerio Assistant problem) I found that I often had to delete the contact accounts and put back in as they stopped syncing with the server. Got caution sign and the console said there was a conflict trying to write contact such and such. Never been able to resolve.

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