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Home » GFI User Forums » Kerio Connect » Outlook 2016 IMAP sync errors
Outlook 2016 IMAP sync errors [message #137290] Thu, 12 October 2017 02:22
Messages: 21
Registered: December 2008
I have a user with over eight thousand items in her Sync Issues folder. As a result, changes made in Outlook are not always reflected on the Kerio server. Is there any useful information to be gained by these and is there a way to avoid losing the current Outlook folder structure and mail messages since that is "correct" for the user while the server version is not? I created a backup .PST file. Is there any way to use that to get the server's data to match?

5:47:03 Synchronizer Version 16.0.7870.6521
5:47:03 Synchronizing Mailbox 'user<_at_>'
5:47:03 Synchronizing server changes in folder 'Sent Items'
5:47:24 Error synchronizing folder
5:47:24 [800CCC0E-0-0-560]
5:47:24 Done

15:55:38 Synchronizer Version 16.0.8431.2079

15:55:38 Synchronizing Mailbox 'user<_at_>'

15:55:38 Synchronizing Hierarchy

15:55:38 Error in folder 'z..NOT ACTIVE- CHECK HERE FIRST'

15:55:38 [800CCCD3-0-0-733]

15:55:38 Terminated in error

16:13:02 Synchronizer Version 16.0.8431.2079

16:13:02 Synchronizing Mailbox 'user<_at_>'

16:13:02 Synchronizing local changes in folder 'October 11'

16:13:02 Error synchronizing message 'Ethernet adapter'

16:13:02 [8004DF03-0-0-322]

16:13:02 Error synchronizing folder

16:13:02 [8004DF03-0-0-560]

16:13:02 Done

[Updated on: Thu, 12 October 2017 02:24]

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