| Activesync version, sync errors [message #136855] |
Fri, 22 September 2017 12:17  |
ngwc
Messages: 9
Registered: May 2017
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In the kerio admin I can see the connected mobile devices per user.
We use windows 10 mobile phones, iPhones and android phones.
I noticed the protocol-version being used by kerio is ActiveSync 14.1
Since a few months all our mobile devices got syncing problems regarding to the calendar part. I've mentioned it a few times, but still this problem isn't solved by Kerio.
It seems that all the phones are updated to protocol 16.x.
When is Kerio going to update their protocol?
The problem that happens, items generated in Outlook desktop are being synced to the phone once. Updating an item, doesn't update the item on the phone.
Inserting an agenda item on the phone, no syncing happens to Kerio.
This really should be fixed, otherwise we're necessary going to have to switch to another exchange programm.
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| Re: Activesync version, sync errors [message #136960 is a reply to message #136855] |
Tue, 26 September 2017 16:15  |
ngwc
Messages: 9
Registered: May 2017
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Wow, what a poor support.
This problem persists for months now and still no solution.
Support is terrible since GFI took over.
I'm convincing our company to ditch Kerio and get MS Exchange after almost 10 years.
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| Re: Activesync version, sync errors [message #137084 is a reply to message #136855] |
Mon, 02 October 2017 14:21 |
ngwc
Messages: 9
Registered: May 2017
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@ian.bugeja; thank you for the reply.
What might be the cause of this sync problem?
I got it on all Windows phones after updating from W10M 10.0.14393.1066 on. On this Windows version everything still was okay, but after updating it stopped.
Looks like Windows deprecated some functions which Kerio is still using.
That why I suspect the ActiveSync 14 - 16 difference is the problem.
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