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Home » GFI User Forums » Kerio Connect » Outlook 2016 and Kerio Offline Connector
Outlook 2016 and Kerio Offline Connector [message #136422] Wed, 09 August 2017 14:17 Go to next message
KennethL is currently offline  KennethL
Messages: 1
Registered: August 2017
Hi Everyone,

I work for a company who use Outlook 2016 and Office 365 for email, let us call them ParentCompany1 []. Last year, ParentCompany 1 acquired a new company, let us call them NewCompany2 []. NewCompany 2 uses Kerio, currently running Release 9.2.0, using Outlook in conjunction with the Kerio Offline Connector.

Following the acquisition, ParentCompany1 created new Office 365 accounts for the users in NewCompany 2, giving each of them a email address and creating a forwarding rule to automatically forward all email to their respective email addresses.

Users in NewCompany2, installed Office, including Outlook 2016 from their new Office 365 account, setting up their email. They then added their old accounts using the Kerio Offline Connector.

Since then, the NewCompany2 users cannot send emails from their respective mailbox to a recipient when adding any external recipient to the same message. For example, I am and I create and email to (external) and copy my colleague in the ParentCompany1, the message will deliver to (external) but not to tom.manager<_at_>

All other combinations work fine.

Has anyone experienced this scenario before or know of any solution to the issue?

Ideally, we would like both accounts to co-exits, without having to switch profiles. I've been told from my colleagues, who use Kerio, that this was possible with Outlook 2013.

Any help would be GREATLY appreciated.

Re: Outlook 2016 and Kerio Offline Connector [message #136444 is a reply to message #136422] Thu, 10 August 2017 19:20 Go to previous message
Bud Durland is currently offline  Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
From what I've read, getting a single OutLook profile to connect to both Exchange and Kerio Connect, while technically possible, is a bumpy road. No doubt the users in NewCompany2 are using the Kerio Offline Connector (KOFF) If I had to do it, it would be something like this:

  1. Export Calendar and personal contacts from the Kerio account to a .PST file
  2. Make a new Outlook profile, connect to Exchange. Use the Exchange server to send all e-mail
  3. Import the calendar and contacts from the file created in step 1
  4. Configure an IMAP account in Outlook to connect to the Kerio Connect server, to read old e-mails
  5. Create an alternate send identity in OutLook for the times when your e-mail has to look like it came from 'NewCompany2'

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