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some mail does not arrive [message #134103]

Mon, 06 February 2017 14:02

marc@kam.be
Messages: 31
Registered: January 2007

Hello,
A customer called to say that they do not get all the mail and they are right!
I can only find that the mail is getting to the server and then it stops.
below what I can find in the log

[03/Feb/2017 09:29:47] Recv: Queue-ID: 58943f7b-00005541, Service: SMTP, From: <noreply@externaldomain.be>, To: <martine@domain.be>, Size: 33150, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445v4ztyfIoNqF1P00005f95<_at_>mail.externaldomain.be>
[03/Feb/2017 09:29:47] Recv: Queue-ID: 58943f7b-00005541, Service: SMTP, From: <noreply@externaldomain.be>, To: <marianne@domain.be>, Size: 33150, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445v4ztyfIoNqF1P00005f95<_at_>mail.externaldomain.be>

Queue-ID: 58943f7b-00005541 does not get delivered

below an other example

[03/Feb/2017 16:45:01] Recv: Queue-ID: 5894a57c-00005623, Service: SMTP, From: <noreply@externaldomain.be>, To: <martine@domain.be>, Size: 303752, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445108b88kTE1pg8000061f5<_at_>mail.externaldomain.be>
[03/Feb/2017 16:45:01] Recv: Queue-ID: 5894a57c-00005623, Service: SMTP, From: <noreply@externaldomain.be>, To: <marianne@domain.be>, Size: 303752, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445108b88kTE1pg8000061f5<_at_>mail.externaldomain.be>
[03/Feb/2017 16:45:01] Recv: Queue-ID: 5894a57d-00005624, Service: SMTP, From: <noreply@externaldomain.be>, To: <martine@domain.be>, Size: 307957, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445pgTFur2iz2Mb1000061fa<_at_>mail.externaldomain.be>
[03/Feb/2017 16:45:01] Recv: Queue-ID: 5894a57d-00005624, Service: SMTP, From: <noreply@externaldomain.be>, To: <marianne@domain.be>, Size: 307957, Sender-Host: x.x.x.x, Subject: theSubject, Msg-Id: <HB2445pgTFur2iz2Mb1000061fa<_at_>mail.externaldomain.be>
[03/Feb/2017 16:45:02] Sent: Queue-ID: 5894a57c-00005623, Recipient: <mdomain@domain.be>, Result: delivered, Status: 2.0.0 , Remote-Host: 127.0.0.1, Msg-Id: <HB2445108b88kTE1pg8000061f5<_at_>mail.externaldomain.be>
[03/Feb/2017 16:45:02] Sent: Queue-ID: 5894a57c-00005623, Recipient: <mpieters@domain.be>, Result: delivered, Status: 2.0.0 , Remote-Host: 127.0.0.1, Msg-Id: <HB2445108b88kTE1pg8000061f5<_at_>mail.externaldomain.be>

Queue-ID: 5894a57c-00005623 get delivered
Queue-ID: 5894a57d-00005624 does not get delivered

any clue

The Smartest thing Eve could ever do
was biting the Apple

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Re: some mail does not arrive [message #134131 is a reply to message #134103]

Mon, 06 February 2017 21:15

Ernesto (Kerio)
Messages: 77
Registered: August 2012
Location: San Jose, CA

It is possible that those emails that were not delivered as shown in the log entries above, might have been kept in the queue longer than usual for whatever reason (content filtering, etc.). Does the sender ever receives a bounced email in these cases?

I would recommend to enable the option "SMTP Client" in Logs->Debug to trace all incoming email via SMTP. When a few of these events happen again, get a copy of the original emails from the sender and bounces in case there are any, then contact Kerio TEch support so they can help you analyze the logs from your server.

Sales Engineer | Kerio
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