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Calendar Outlook TimeZone [message #133990]

Tue, 31 January 2017 10:44

panHnedy
Messages: 7
Registered: January 2017

We have different client on Kerio.
- Apple iPad
- Apple iPhone
- Mac Outlook 2011
- Windows Outlook 2007

We are used version 8.x.x and everything worked fine.

After upgrade Kerio Connect to version 9.2.1 we have big trouble with public calendar.

When we add or edit all day event in iPhone or iPad (iCal), Windows Outlook has a problem.
This event in Windows Outlook have time zone UTC +00 (Monrovia, Rejkyavik) and start at 23:00 day before the event day and end at 23:00 event day. (screenshot in attachment).
All clients and also Kerio Connect are in time zone UTC +01 Prague, Amsterdam ...

We are try change all setings but we have not correct result

In personal calendar everythink work fine.

Any soulution ???

Attachment: screen 1.jpg
(Size: 78.75KB, Downloaded 599 times)

[Updated on: Tue, 31 January 2017 12:27]

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Re: Calendar Outlook TimeZone [message #134243 is a reply to message #133990]

Mon, 13 February 2017 10:16

Pavel Dostal (Kerio) is currently offline

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

Can you attach .eml source file of all day event created in iPhone (before it is affected by Windows Outlook?)

Pavel Dostal
Kerio Technologies

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Re: Calendar Outlook TimeZone [message #134275 is a reply to message #133990]

Wed, 15 February 2017 17:33

panHnedy
Messages: 7
Registered: January 2017

There is .eml source file:

01 - created dayly event by iPhone
02 - change time zone from Reykjavik to Prague- after this in iPhone and Outlook mac event is changed from allday event to day event from 23:00/0:00 beforeday
03 - edited by Outlook Mac to allday event, after this everything OK, in Windows Outlook is not timezone info

We are don't using iPhone or iPad for creating and editing any public calendar event

. It is not good result!

Attachment: 01 screen shot.zip
(Size: 60.14KB, Downloaded 484 times)
Attachment: 01_00001563 - all day event by iPhone.eml
(Size: 0.67KB, Downloaded 475 times)

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Re: Calendar Outlook TimeZone [message #134276 is a reply to message #133990]

Wed, 15 February 2017 17:35

panHnedy
Messages: 7
Registered: January 2017

There is .eml source file:

01 - created dayly event by iPhone
02 - change time zone from Reykjavik to Prague in Outlook 2007 Windows - after this in iPhone and Outlook mac event is changed from allday event to day event from 23:00/0:00 beforeday
03 - edited by Outlook Mac to allday event, after this everything OK, in Windows Outlook is not timezone info

We are don't using iPhone or iPad for creating and editing any public calendar event

. It is not good result!

Attachment: 02_00001563 - change Timezone from Rejkyavik to Prague Outlooku Windows 2007.eml
(Size: 0.91KB, Downloaded 506 times)
Attachment: 02 screen shot.zip
(Size: 137.08KB, Downloaded 491 times)

[Updated on: Wed, 15 February 2017 17:37]

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Re: Calendar Outlook TimeZone [message #134277 is a reply to message #133990]

Wed, 15 February 2017 17:37

panHnedy
Messages: 7
Registered: January 2017

There is .eml source file:

01 - created dayly event by iPhone
02 - change time zone from Reykjavik to Prague- after this in iPhone and Outlook mac event is changed from allday event to day event from 23:00/0:00 beforeday
03 - edited by Outlook Mac to allday event, after this everything OK, in Windows Outlook is not timezone info

We are don't using iPhone or iPad for creating and editing any public calendar event

. It is not good result!

Attachment: 03_00001563 - change day event to all day event by Outlook Mac 2011.eml
(Size: 0.91KB, Downloaded 512 times)
Attachment: 03 screen shot.zip
(Size: 90.22KB, Downloaded 494 times)

[Updated on: Wed, 15 February 2017 17:37]

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Re: Calendar Outlook TimeZone [message #134284 is a reply to message #134275]

Thu, 16 February 2017 12:00

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

Thank you very much for your help, this is really an issue in Kerio Outlook Connector. Is seems that iPhone creates all-day events without timezone definition (it makes sense as all-day events are considered all day in any timezone). Unfortunately if timezone definition is missing in the eml, Kerio Outlook Connector uses GMT timezone instead of local timezone for all-day events.

Pavel Dostal
Kerio Technologies

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Re: Calendar Outlook TimeZone [message #134299 is a reply to message #134284]

Thu, 16 February 2017 22:48

panHnedy
Messages: 7
Registered: January 2017

You plan to correct an issue?

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Re: Calendar Outlook TimeZone [message #134305 is a reply to message #134299]

Fri, 17 February 2017 08:59

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

Fix should be in the next Connect release.

Pavel Dostal
Kerio Technologies

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Re: Calendar Outlook TimeZone [message #134317 is a reply to message #133990]

Fri, 17 February 2017 12:00

panHnedy
Messages: 7
Registered: January 2017

Super!

We have another issue in public calendar.

Another problem we have in notes - rows in text.
Same situation - after synchronising with Connector to Outlook - Windows.

eml attached with jpg

Attachment: 000014f1.eml
(Size: 2.04KB, Downloaded 453 times)
Attachment: 000014f1 OK.eml
(Size: 2.16KB, Downloaded 460 times)

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Re: Calendar Outlook TimeZone [message #134318 is a reply to message #133990]

Fri, 17 February 2017 12:02

panHnedy
Messages: 7
Registered: January 2017

We have another issue in public calendar.

Another problem we have in notes - rows in text.
Same situation - after synchronising with Connector to Outlook - Windows.

eml attached with jpg

Attachment: jpg issue.zip
(Size: 45.08KB, Downloaded 454 times)

[Updated on: Fri, 17 February 2017 12:02]

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Re: Calendar Outlook TimeZone [message #134355 is a reply to message #134318]

Mon, 20 February 2017 09:01

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

This time you probably hit an issue in Outlook's rtf parser. I checked attached message and I found out this strange behavior. If there are several lines and last oft them ends by ')' character (and some other conditions are met), all of these lines are considered as a single paragraph.

We can't change this behavior (it is coded in Outlook) nor change the way how KOFF generates rtf (used rtf is generated by Microsoft rtf edit to prevent similar issues due to incorrectly formed rtf. Using some 3rd party library instead would just bring more issues).

So I can just recommend a workaround. If you need to keep ends of lines exactly as you wrote them, make sure that the last line doesn't end by ')' character. Either write some character after the ')' (unfortunatelly it can't any white space or '.' character, however e.g. semicolon or comma is fine), or make sure that line ending by ')' is not the last one.

Pavel Dostal
Kerio Technologies

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Re: Calendar Outlook TimeZone [message #138523 is a reply to message #133990]

Mon, 19 February 2018 12:23

eRJe
Messages: 8
Registered: August 2004

Hi,

Has this been fixed in kerio-connect-koff-9.2.5-3336-p3-win?

I am experiencing similar problems on a new installed laptop. All day events are shown from 08:00 to 08:00 the next day. Time zones are identical on Server and laptop.

When I add the calendar directly in Outlook (2016) through shared calendars, the events are displayed correctly.

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Re: Calendar Outlook TimeZone [message #145290 is a reply to message #133990]

Mon, 18 March 2019 23:22

Sebastien Savard
Messages: 6
Registered: February 2014
Location: Saint-Hubert

Hi everyone!
I'm also experiencing problems with all day event scheduling. We were using 9.2.7p2 and it looked fine, but we change time for summer from EST to EDT (we're in UTC-5). Then we began to have all day event getting scheduled from 23:00 on the day before.
I upgraded to 9.2.8p1, but it's the same.

While digging, I realized the Android phone is using Toronto UTC-4, but the server (Windows) is using UTC-5 EDT. It comes to the same time, but it seems confusing for Kerio.

I also looked to specify Time Zone for a user, but it seems operating system of the device or computer (Windows, IOs, Android) is used as reference.

It's messing up calendars. Has anybody found a solution?

Thank you

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