GFI Forums: Kerio Connect » Problem downloading attachments in IE11

Home » GFI User Forums » Kerio Connect » Problem downloading attachments in IE11 - Kerio 9.2.0

Show: Today's Messages :: Show Polls :: Message Navigator
E-mail to friend

Problem downloading attachments in IE11 - Kerio 9.2.0 [message #132821]

Mon, 14 November 2016 12:54

OystonOut
Messages: 4
Registered: November 2016
Location: england

We have just updated Kerio Connect to version 9.2.0

Since the update, users running Internet Explorer 11 are having problems downloading attachments.

The download ribbon appears at the bottom of the window, then disappears before the user has chance to select Save or Open.

It works fine in Chrome, Firefox and using the client, it just seems to be Internet Explorer that is having problems.

Is this a known problem in 9.2.0? Is there anything we can do to fix this?

Thanks

[Updated on: Tue, 15 November 2016 10:04]

Report message to a moderator

Re: Problem downloading attachments in IE11 - Kerio 9.2.0 [message #132979 is a reply to message #132821]

Tue, 22 November 2016 14:39

fgrasso
Messages: 11
Registered: November 2014

We are experiencing the same error ...

UP

[Updated on: Tue, 22 November 2016 14:40]

Report message to a moderator

Re: Problem downloading attachments in IE11 - Kerio 9.2.0 [message #132998 is a reply to message #132979]

Wed, 23 November 2016 08:46

fdelluomo
Messages: 1
Registered: November 2016

Report message to a moderator

Re: Problem downloading attachments in IE11 - Kerio 9.2.0 [message #133041 is a reply to message #132998]

Thu, 24 November 2016 16:18

Pavel Dobry (Kerio) is currently offline

Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic

We've retested it again and found no problems. Please review your security settings in Internet Options in your Windows system. Also some other softwares such as antivirus could interfere with MS IE.

Knowledge Base: http://manuals.gfi.com/en/kerio/home/Content/Home.htm.

Report message to a moderator

Re: Problem downloading attachments in IE11 - Kerio 9.2.0 [message #133042 is a reply to message #133041]

Thu, 24 November 2016 17:06

OystonOut
Messages: 4
Registered: November 2016
Location: england

I recived an email from a Kerio Technical Support Engineer confirming this is a bug in Kerio 9.2. He said it would be fixed in the next release.

See email response from him below

Our developers have confirmed this as a bug in Kerio Connect v9.2.0.

Thank you for bringing ir to our attention; it will be fixed in a future release.

FYI clicking the three dots to the right of the download option should work fine.

Best regards,

Neil Whiteside

UK Technical Support Engineer

Ticket Details

Ticket ID: CQR-880834
Department: Support - English

Report message to a moderator