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Koff Client 9.1.1 & Outlook 2013/6 [message #132272]

Wed, 12 October 2016 19:03

mstjohn1974
Messages: 10
Registered: October 2015
Location: Albuquerque, NM

We are using Kerio Connect 9.1.1 with its Kerio Connect Offline Client for Outlook. After setting up a new profile for outlook either manually or with the config script it only works for a day or two and then when you try to start Outlook it basically stuck on the splash screen saying processing and nothing further happens. If there a fix for that? I also tried setting outlook up with activesync and it works fine ...a little slow but it is not working for us unless we can access public folder with that set up as well. Anyone knows if that is even possible.

Thank you for you replies...much appreciated

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Re: Koff Client 9.1.1 & Outlook 2013/6 [message #132284 is a reply to message #132272]

Thu, 13 October 2016 09:34

Pavel Dostal (Kerio) is currently offline

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

First check if there is just one Outlook.exe process running. Make sure that Mail applet is not running as well.

If there is just one Outlook process, reporting your issue to Kerio Technical Support is the only solution.

Pavel Dostal
Kerio Technologies

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