| Quota exceded notification [message #131104] |
Fri, 29 July 2016 09:51  |
knamir
Messages: 6
Registered: July 2015
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hello, i've the following problem: when a user full the mail box, for every mail message kerio send a mail that say: CAUTION: The mailbox is full, email delivery disabled.
is it possible to avoid this alert for every mail?
thanks
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| Re: Quota exceded notification [message #131110 is a reply to message #131104] |
Fri, 29 July 2016 20:27  |
Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
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If I recall correctly, the RFC for SMTP pretty much requires an that an explanation be sent for every message that cannot be delivered or is being returned. You can configure kerio to send a warning message to a user when they are at 90% of their quota, so that they have a chance to do housekeeping or ask for more space. Are you taking advantage of that?
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| Re: Quota exceded notification [message #131503 is a reply to message #131104] |
Tue, 23 August 2016 08:43 |
knamir
Messages: 6
Registered: July 2015
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UPDATE: After these days of vacation, some users have received the warning messages. the problem is that some users have received more than 3000 warnings, but have not received 3000 new email. The problem seems to be occurring after updating to version 9.1 of kerio. Any ideas?
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| Re: Quota exceded notification [message #131504 is a reply to message #131503] |
Tue, 23 August 2016 08:50 |
Kedar
Messages: 356
Registered: April 2005
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Probably some loop in the autoreply rules (mail filters). In global server rules (WebAdmin -> Message Filters) or in users' rules (WebMail -> Settings -> Filters).
Or loop in forwarding between servers?
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| Re: Quota exceded notification [message #131506 is a reply to message #131504] |
Tue, 23 August 2016 09:21 |
knamir
Messages: 6
Registered: July 2015
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Maybe I understand where the problem is. When you send an email and the box is full, the first notice is delivered. But the email remains in the queue that periodically tries to send, then comes another message for every try. So long as the mail is queued or so long kerio tries to send alert (but can't because the mail box is full) the box is filled with 3,000 messages. I think it's a kerio bug at this point.
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