| Bugs in 9.1 web client [message #130858] |
Thu, 14 July 2016 05:28  |
McIrish
Messages: 256
Registered: October 2011
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I just updated our KC to 9.1. First off, I had no idea this update would take 30 minutes. Usually it can update in 5, so I got very nervous. And then it started popping up error messages. Then I noticed a second browser tab opened and was doing some data conversion. I have no idea what that was all about. It said it would take 17 hours and 5 minutes. It took about 20 minutes. Very scary.
In the web client, it is now showing hidden system folders. That can't be a good thing. End users are going to freak and delete them and then who knows what will happen.
I should have waited to hear reports from others. Stupid me.
Hidden sytem folders it now shows are:
_keriomapi_Store
_keriomapi_STORE_ROOT
BlackberryHandheldInfo
BlackberryCalSynceState
Conversation Action Settings
I also see the Conversation Action Settings folder in Outlook 2016.
This is going to be a real headache. I will open a support case. These are obviously bugs.
[Updated on: Thu, 14 July 2016 05:44] Report message to a moderator |
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| Re: Bugs in 9.1 web client [message #130868 is a reply to message #130858] |
Thu, 14 July 2016 10:59  |
Lukas Petrlik (Kerio)
Messages: 99
Registered: March 2008
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McIrish wrote on Thu, 14 July 2016 05:28
Hidden sytem folders it now shows are:
_keriomapi_Store
_keriomapi_STORE_ROOT
Is the filesystem folder name really "_keriomapi_Store" instead of "__keriomapi__STORE", and "_keriomapi_STORE_ROOT" instead of "__keriomapi__STORE_ROOT"? Notice the double underscores in the correct folder names. What is the contents of status.fld in these folders?
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| Re: Bugs in 9.1 web client [message #130873 is a reply to message #130858] |
Thu, 14 July 2016 15:13 |
McIrish
Messages: 256
Registered: October 2011
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OK, it was late and my typing wasn't so good. The folders are:
__keriomapi__STORE
__keriomapi__STORE_ROOT
BlackBerryCalSyncState
Conversation Action Settings1
I'm not sure why they are there. I suspect it might be due to when we had a Balckberry BES server connected to KC years ago. I will open a support case.
Pavel,
Yes I'm an idiot for not reading the release notes closely this time. My mistake. I read the new features and wanted to jump on it.
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| Re: Bugs in 9.1 web client [message #130877 is a reply to message #130876] |
Thu, 14 July 2016 16:10 |
McIrish
Messages: 256
Registered: October 2011
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Hi Lukas,
I did open a support case so I don't want to confuse things but here is the status.fld
T100
G2baf9341-2a20-4903-ace7-8ec326fe29db
V4eac4bc0
U00000001
C00000001
M0
P0
I0
J0
D0
R0
N0
E0
S0
Z00000000
L00000257
K00000001
WIPF.Note
Y
Not all users are affected by this. It seems isolated.
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| Re: Bugs in 9.1 web client [message #130878 is a reply to message #130874] |
Thu, 14 July 2016 16:14 |
McIrish
Messages: 256
Registered: October 2011
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perennialdesign wrote on Thu, 14 July 2016 08:33Do you mind sharing your message store size please? I have two KC servers, one at 300GB, the other 250GB, and would like a sense of how long the upgrade will take.
Disk Storage in KC reports 457.3 GB for our domain store.
The update took a little over 30 minutes. The release notes state several minutes. The browser window popup during the upgrade said 17+ hours to finish. This is a Windows server so I'm used to inaccurate time estimates. 
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| Re: Bugs in 9.1 web client [message #131088 is a reply to message #130881] |
Thu, 28 July 2016 17:18 |
McIrish
Messages: 256
Registered: October 2011
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The case was resolved by changing the T0 to T102 in a few different folders for various users. I had to stop the services and then restart after making the changes. Works fine now.
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(it gets autocorrected on first open if the case arises).
