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Instant Messaging not starting [message #129505]

Tue, 10 May 2016 16:42

ruta
Messages: 14
Registered: July 2010

After upgrading Kerio Connect to 9.0.3, Instant Messaging will no longer start after a server reboot or service restart. The IM service is set to start automatically, but it does not. It will start up fine if we manually start it. As mentioned, this started right after we upgraded to 9.0.3.

Any ideas on what might be causing this and how to fix it.

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Re: Instant Messaging not starting [message #129508 is a reply to message #129505]

Tue, 10 May 2016 17:06

McIrish
Messages: 259
Registered: October 2011

we have the exact same issue. I didn't even realize it till I started getting calls. I rebooted and noticed it still did not start automatically.

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Re: Instant Messaging not starting [message #129584 is a reply to message #129505]

Wed, 11 May 2016 21:06

Tomas Skoda (Kerio)
Messages: 107
Registered: May 2012

Thank you for reporting this. We are aware of this issue and we are investigating it. It will help a lot if you share with us some server details like
- What OS is on the server? What version?
- Do you have SELinux (or similar module) enabled ?
- Is the server virtualised? If so what virtualisation platform?
- Does localhost resolve only to 127.0.0.1?
- Do you have IPV6 enabled?
- Do you have IPV4 disabled?

Thank you,
Tomas Skoda

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Re: Instant Messaging not starting [message #129586 is a reply to message #129584]

Wed, 11 May 2016 21:40

ruta
Messages: 14
Registered: July 2010

OS is Windows 2008 Standard.
Server is not virtual.
Don't know what SELinux is so I don't think it is activated. How do I check?
Localhost resolves only to 127.0.0.1
Both IPv4 and IPv6 are enabled.

Thanks! Hoping you find the fix soon.
Both the IM and the Secure IM service are affected.

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Re: Instant Messaging not starting [message #129658 is a reply to message #129586]

Fri, 13 May 2016 15:49

UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL

We have a support ticket open for what may be the same issue, luckily we just did not us it before so it is not an emergency but we will keep an eye on this thread to.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions

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Re: Instant Messaging not starting [message #129677 is a reply to message #129658]

Sun, 15 May 2016 13:21

MacLab
Messages: 233
Registered: May 2012

We noticed this on a Mac OS 10.11 server as well. Starting it manually worked fine so it wasn't given another thought or followed up.

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Re: Instant Messaging not starting [message #129696 is a reply to message #129677]

Mon, 16 May 2016 12:54

MacLab
Messages: 233
Registered: May 2012

Followup again today. Two MacOS 10.11 Connect servers, both now updated to 9.04. One exhibits this issue, the other does not. They are practically identical in configuration and even on the same network. Where it was noticed was running the kerio connect update (from 8.x to 9.03 and 9.03 to 9.04).

The one server had no issues while the other needed manual start of IM services with each update.

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