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Home » GFI User Forums » Kerio Connect » Status: 4.3.0 Recipient's mailbox busy?
Re: Status: 4.3.0 Recipient's mailbox busy? [message #126125 is a reply to message #125487] Thu, 03 December 2015 11:13 Go to previous messageGo to next message
Tuxis is currently offline  Tuxis
Messages: 282
Registered: October 2011
Location: Ede

Same problem here.
One or two users. CPU usage is high. Goes on for hours.
Restarting Kerio solves it.

I turned of search indexing for a while. That helped.
Turned it on. Used a local disk for the index file... and e few days later.. same error occurs.

For one it is the back-up, for the other it is indexing (we do not use the Kerio Back-up).
So it seems a disk reading thingy.

After restarting Connect (that realy takes a long while) the error log is filled with:
Message index in folder ~[username]/[foldername] is corrupted. Recovering index with redo log from indexlog.fld....


[Updated on: Thu, 03 December 2015 11:19]

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Re: Status: 4.3.0 Recipient's mailbox busy? [message #128099 is a reply to message #122627] Tue, 23 February 2016 11:54 Go to previous messageGo to next message
ArthurV is currently offline  ArthurV
Messages: 7
Registered: February 2016
Location: Amsterdam
Same here. Crying or Very Sad Kerio Connect 8.5.3 on (old, Early 2008) Apple Xserve quad-core Intel Xeon, RAID-5.
One user has the 'Recipient's mailbox busy', this started right after the user reached his quota (100%). Increasing the quota didn't help. After stop - start Kerio Connect his mail worked briefly. Maybe because after the start-stop, the Kerio backup was interupted (stopped) and I switched it back on. Now the backup is running (still at '79%) during the day. The server is very slow for some windows, 'Active Connections' stays blanc with a spinning gear.
This hardware was due too be replaced, especially since the RAID battery needs to be replace but is 'vintage' as of 2016. I was hoping to get a quad-core Mac mini (Skylark) with SSD but wil for now settle for a dual-core Mac mini i7 with 16GB and 500GB SSD.

Any solutions yet from the others involved?
Re: Status: 4.3.0 Recipient's mailbox busy? [message #128116 is a reply to message #128099] Tue, 23 February 2016 18:22 Go to previous messageGo to next message
j.a.duke is currently offline  j.a.duke
Messages: 239
Registered: October 2006
In my discussions with Kerio support, the mail store volume (OWC ThunderBay 4 Thunderbolt 2 with 4 x 4 TB Hitachi UltraStar in RAID 10 using SoftRAID 5) is blamed as not being fast enough. I did have one of the drives fail a couple of weeks back, but swapping it out and rebuilding the array went OK.

I'm running on a 2.6 GHz QC i7 Mini with 16GB of RAM.

I'm hoping to swap over to a 2 bay RAID 1 setup while I reformat the 4 bay to RAID 1.

Longer term solution for me is to move the server to a CentOS 7 Linux box, primarily to get storage internal to the system.

Cheers,
Jon
Re: Status: 4.3.0 Recipient's mailbox busy? [message #128126 is a reply to message #128116] Wed, 24 February 2016 09:33 Go to previous messageGo to next message
Tuxis is currently offline  Tuxis
Messages: 282
Registered: October 2011
Location: Ede

So how fast does the storage have to be?

When did Kerio Connect become so dependant on storage speed?


Re: Status: 4.3.0 Recipient's mailbox busy? [message #128127 is a reply to message #128099] Wed, 24 February 2016 11:04 Go to previous messageGo to next message
ArthurV is currently offline  ArthurV
Messages: 7
Registered: February 2016
Location: Amsterdam
Well, our (just one) user's 'Recipient's mailbox busy' problem has vanished. Everything seems fine now.
Logged in through webmail I found that his 'Deleted Items' folder contents was growing fast, possibly because of attemps with the mailclient (Apple Mail) to store messages locally on his Mac and then delete them. Sometimes(?) Kerio gets in a loop and syncs the 'local' messages back to the server. I found another way to properly store messages locally, without syncing back, but that's another story.
Anyway, the 'Deleted Items' folder in webmail contained 94 pages of 200 messages each. Right click on this folder and 'Empty Folder' resulted in a spinning hour glass. Be patient. Or better: log out all other connections to this account (phone, mailclient on computer, webmail), that helps a lot in terms of speed.
So after about one hour the user was down from a total of 27000+ messages to 9000. Kerio (Admin) now feels much snappier too.
I will check the delete settings on the server and have the contents of 'Deleted Items' deleted automatically after one day.
Re: Status: 4.3.0 Recipient's mailbox busy? [message #128128 is a reply to message #128127] Wed, 24 February 2016 11:36 Go to previous messageGo to next message
r1sh is currently offline  r1sh
Messages: 91
Registered: August 2014
Location: Russia
ArthurV wrote on Wed, 24 February 2016 11:04
Well, our (just one) user's 'Recipient's mailbox busy' problem has vanished. Everything seems fine now.
Logged in through webmail I found that his 'Deleted Items' folder contents was growing fast, possibly because of attemps with the mailclient (Apple Mail) to store messages locally on his Mac and then delete them. Sometimes(?) Kerio gets in a loop and syncs the 'local' messages back to the server. I found another way to properly store messages locally, without syncing back, but that's another story.
Anyway, the 'Deleted Items' folder in webmail contained 94 pages of 200 messages each. Right click on this folder and 'Empty Folder' resulted in a spinning hour glass. Be patient. Or better: log out all other connections to this account (phone, mailclient on computer, webmail), that helps a lot in terms of speed.
So after about one hour the user was down from a total of 27000+ messages to 9000. Kerio (Admin) now feels much snappier too.
I will check the delete settings on the server and have the contents of 'Deleted Items' deleted automatically after one day.


Hello! How did you turn off loop sync?)

Re: Status: 4.3.0 Recipient's mailbox busy? [message #128274 is a reply to message #128128] Tue, 01 March 2016 16:57 Go to previous message
ArthurV is currently offline  ArthurV
Messages: 7
Registered: February 2016
Location: Amsterdam
Hi r1sh,

Sry for replying this late. I was about to answer last week but then I noticed the user's mailaccount was growing again. No 'mailbox busy' messages though and his mail was working. Already 3000+ previously deleted messages added to 'Deleted Items'. Maybe I have to clarify: for maintenance in webmail I prefer the 'Old Webmail' interface. Here is where 'Trash' is called 'Deleted items', it's a user's preference. For one in this GUI there is the possibility to sort the messages bij attachment size.
So I right-clicked the 'Deleted Items' folder and emptied a second time. That seemed to do the trick. I just now checked though, and there were already 9 pages of 200 messages per page in 'Deleted Items"... Some definitely the same as those that were deleted before (2014).
This started either because the user's mailbox was full (100%) or/and the user tried to fix this from his mail client (Apple MAIL, IMAP) by moving messages from the Inbox on the server to a local folder on his Mac and then deleting these messages 'on the server'.

As regard to the loop-thing. I'm not sure if this is still true and what effect various Apple Mail versions and account types (IMAP, Exchange) have but I found out some time ago that when you move a lot of mail (messages) it's best to work directly on the server through webmail. If you work from the client it seems to arise confusion about what is moving/deleting where and what should live synced or not.
So, to delete a lot of messages: log out the mailclient(s) and login with just one account through webmail. To archive: log out the mailclient(s) and login with just one account through webmail. Create a folder in the user account (Old Webmail: right click the e-mail address). Move mail to this folder. When done, logout webmail. Start mail client. Have the created archive folder on the mailserver sync with the mail client. On Mac you see a circle to the right of this folder being filled clockwise. Or check the Activity Window.
When done syncing I go to the user's mail folder in Library, copy the archived mail to an external harddrive. From there it's still searchable with programs like EagleFiler. When done, delete the archived messages on the mailserver through webmail. See 'delete'. Then start and sync the mail client again.
Anyway, that's how I do it.

Will transfer to new hardware soon and I plan to do a clean as possible install by restoring backup files.
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