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Home » GFI User Forums » Kerio Connect » sent email disappears quota exceeded (sent email disappears quota exceeded )
Re: sent email disappears quota exceeded [message #127771 is a reply to message #127769] Mon, 08 February 2016 20:05 Go to previous messageGo to next message
ComputerBudda is currently offline  ComputerBudda
Messages: 112
Registered: January 2013
Location: DFW - USA
yes, the owners/officers are the worst. That's 'cause the rules don't apply to them anywhere else. That's why I usually either don't apply quotas to them or apply different quotas to them and then have a monthly reminder to clean their email.
Re: sent email disappears quota exceeded [message #127772 is a reply to message #127770] Mon, 08 February 2016 20:18 Go to previous messageGo to next message
mrossi
Messages: 23
Registered: January 2008
ok...so here are my questions (still):

Where did the email go? it didn't go anywhere best we can tell in Outlook. It disappeared.

Did it send? It may have and I will check if this happens again.

How do we fix this issue? Since I or Kerio cannot control when people reach their quota, is there a way to get the email to save somewhere so the USER takes care of the full mailbox and resends the email and I don't get any phone call or desk visit? This is my goal.

Thanks.
Re: sent email disappears quota exceeded [message #127773 is a reply to message #127735] Mon, 08 February 2016 20:50 Go to previous messageGo to next message
ksnyder
Messages: 557
Registered: August 2014
Location: USA
To find out what happened, look at the Log Files...MAIL in particular (on the Kerio Connect server). Right-click to set a highlighting rule for the concerned user. Hit the up/down arrow to review the timeframe in question. You could also try to highlight messages that reference the recipient.

As to what to do:
Advanced Options-->Store Directory-->User quota section (on the Kerio Connect server). Set quota limit notification parameters there. If a user does not heed the warnings generated, it is their own fault. You have to coach people to be responsible - you are an IT professional with expertise, a budget, and limited resources that need to be shared amongst everyone in the company. Use the quota limit notifications (above) in conjunction with a sensible items cleanout policy (domain level is one suggestion). Is there anything stopping you from putting your foot down and saying, "Clean out your mailbox or I'll be glad to do it for you...it's just a matter of a few checkboxes if I do it."? I personally don't care who the audience is, the boss/owner of the company is paying you for your expertise and talent and paying you to sensibly manage the resources that are shared amongst everyone in the company. Remind them of the reasons they hired you and that they need to act as an example for the rest of the company by using common sense and following company rules/guidelines.

If this person is a hoarder and needs to keep the mail for 100 years, there are a million threads on this forum from partners who have delighted their customers with an archiving solution...one in particular, MailStore, seems to be preferred.


Ken Snyder

[Updated on: Mon, 08 February 2016 20:56]

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Re: sent email disappears quota exceeded [message #127776 is a reply to message #127773] Mon, 08 February 2016 21:44 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 493
Registered: June 2014
Location: Addison, TX

MailStore is great. I have deployed it in three locations. The pricing isn't too terrible either.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: sent email disappears quota exceeded [message #127794 is a reply to message #127735] Tue, 09 February 2016 16:30 Go to previous messageGo to next message
mrossi
Messages: 23
Registered: January 2008
@ksnyder
I have all the quota settings set for each user already. Some are custom to that user. So I am very familiar with the setup.

As far as this:
"Clean out your mailbox or I'll be glad to do it for you...it's just a matter of a few checkboxes if I do it."?

This doesn't work in the real world with some people. As an IT professional I deal with many people of many different personalities so they have different habits - In the end a lot of us reach our quota and when we do, if it can be dealt with in better ways than lets do that. People are still just people.

Why can't this be dealt with in a better way?

Why can't the email be saved in some way but not sent? Then the user is forced to deal with their quota issue in order to send and again leave IT out of it.

I am asking for a better solution to the issue, let the issue be dealt with by the user, (owner or not) and leave the IT professional out of it. Then the user is wholly responsible for the ability to send and their quota.
Re: sent email disappears quota exceeded [message #127795 is a reply to message #127794] Tue, 09 February 2016 16:48 Go to previous messageGo to next message
ksnyder
Messages: 557
Registered: August 2014
Location: USA
MailStore

Ken Snyder
Re: sent email disappears quota exceeded [message #127796 is a reply to message #127795] Tue, 09 February 2016 17:03 Go to previous messageGo to next message
mrossi
Messages: 23
Registered: January 2008
So the answer to not losing an email that was attempted to be sent when the user quota is full is another app?

Not a very good answer.

Please add this to the list of things to fix.
Re: sent email disappears quota exceeded [message #127798 is a reply to message #127796] Tue, 09 February 2016 17:09 Go to previous messageGo to next message
ComputerBudda is currently offline  ComputerBudda
Messages: 112
Registered: January 2013
Location: DFW - USA
Check the server mail log instead of assuming. In all probability the email was sent, otherwise the quota would not have been reached.
Re: sent email disappears quota exceeded [message #127799 is a reply to message #127798] Tue, 09 February 2016 17:34 Go to previous messageGo to next message
ksnyder
Messages: 557
Registered: August 2014
Location: USA
Perhaps if you looked in the Mail Log and got a definitive answer, you could give your boss the reassurance you're looking for. Please don't come back at me about my response when you've blatantly disregarded the advice of an entire community. If you'd like to make a feature suggestion, the proper protocol is well documented in this forum and in our Knowledge Base: http://kb.kerio.com/1643

In your last message, you said that you wanted the message to be saved and not sent. Did you mean to make that statement? It sounds ridiculous to me that you would want your boss to send an email, have it saved, but not sent? When I hit the "send" button, I expect a message to be sent unless there's a communication issue. End of story. A mailbox storage quota was met, not a quantity-of-sent-messages quota.

With that, you've set a limit on the size of a mailbox (including all of the folders in it...even "Sent"). The quota was reached. End of story. The traditional means of tracking whether the mail was sent or not do not apply because that repository is now governed by your quota rule. Full is full. Period. If you want to know what happened, you need to go to a less traditional method. Not at the client level, but at the server level. You need to see what the server did with the mail...you already know that "Boss" hit "send". Please do this before your log-file rotation kicks in and the evidence is gone forever. If you're uncertain as to how to find the log file and search through it, please say something and I'll be glad to jump on a TeamViewer session with you and walk you through it.


Ken Snyder
Re: sent email disappears quota exceeded [message #127930 is a reply to message #127799] Mon, 15 February 2016 04:13 Go to previous message
Think Fixed is currently offline  Think Fixed
Messages: 493
Registered: June 2014
Location: Addison, TX

I will say it again. Kerio provides the absolute BEST technical support out of every tech vendor that I deal with.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
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