GFI Software

Welcome to the GFI Software community forum! For support please open a ticket from

Home » GFI User Forums » Kerio Connect » Upgrade from 8.4.2 to 8.5.3 (iOS push issues - after recreating profiles)
error_button_16.png  Upgrade from 8.4.2 to 8.5.3 [message #125511] Fri, 06 November 2015 03:08 Go to next message
Messages: 187
Registered: February 2012
Location: United States

After reading the release notes, forum posts, etc - I updated our server to 8.5.3 from 8.4.2 tonight and am having push issues on my iOS device. Since it's after hours, I won't hear user complaints until morning.

As instructed I deleted the entire profile from my iPhone 5s (iOS9) and reinstalled from the Setup my Phone link using Active Sync.

I am not getting any push notifications and the phone is not downloading the mail. I have checked all the settings and everything appears to be correct.

Any guidance on where to start looking next?

Edit: I should also mention the Outlook 2007 which was giving me desktop alerts previously is also now not giving those.

[Updated on: Fri, 06 November 2015 03:15]

Report message to a moderator

Re: Upgrade from 8.4.2 to 8.5.3 [message #125521 is a reply to message #125511] Fri, 06 November 2015 10:48 Go to previous messageGo to next message
b-tom is currently offline  b-tom
Messages: 184
Registered: January 2006
Take a look at the error logs.
Re: Upgrade from 8.4.2 to 8.5.3 [message #125554 is a reply to message #125521] Sun, 08 November 2015 11:36 Go to previous message
vtripp is currently offline  vtripp
Messages: 616
Registered: September 2009
Location: Cambridge
Also enabling the 'ActiveSync Synchronization' in the debug will give you information on this. However it will give you a lot of data so it will take time for you to go through it. But it should help along with checking the error and warning logs.
Previous Topic: Join Mailing List without verification
Next Topic: Kerio Connect - enable/disable general Footer
Goto Forum:

Current Time: Sat Jun 03 23:40:55 CEST 2023

Total time taken to generate the page: 0.03625 seconds