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Upgrade from 8.4.2 to 8.5.3 [message #125511]

Fri, 06 November 2015 03:08

Machete
Messages: 187
Registered: February 2012
Location: United States

Hello,

After reading the release notes, forum posts, etc - I updated our server to 8.5.3 from 8.4.2 tonight and am having push issues on my iOS device. Since it's after hours, I won't hear user complaints until morning.

As instructed I deleted the entire profile from my iPhone 5s (iOS9) and reinstalled from the Setup my Phone link using Active Sync.

I am not getting any push notifications and the phone is not downloading the mail. I have checked all the settings and everything appears to be correct.

Any guidance on where to start looking next?

Edit: I should also mention the Outlook 2007 which was giving me desktop alerts previously is also now not giving those.

[Updated on: Fri, 06 November 2015 03:15]

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Re: Upgrade from 8.4.2 to 8.5.3 [message #125521 is a reply to message #125511]

Fri, 06 November 2015 10:48

b-tom
Messages: 184
Registered: January 2006

Take a look at the error logs.

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Re: Upgrade from 8.4.2 to 8.5.3 [message #125554 is a reply to message #125521]

Sun, 08 November 2015 11:36

vtripp
Messages: 616
Registered: September 2009
Location: Cambridge

Also enabling the 'ActiveSync Synchronization' in the debug will give you information on this. However it will give you a lot of data so it will take time for you to go through it. But it should help along with checking the error and warning logs.

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