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Mac Outlook / sync problem when deleting sent items [message #125465]

Wed, 04 November 2015 17:44

fthomsen
Messages: 9
Registered: April 2012

We have a problem when deleting mails from "Sent items" in Outlook. The deleted mail disappears in outlook and shows up in "deleted items".
When checking in Kerio Webmail, the mail is still in the "Sent items" folder and also in "deleted items". This problem is reproducible with different Outlook clients an different machines and also with completely new setup account and newly created Office database.
Deleting a mail from every other folder will produce a operations log entry with {MOVE}, deleting a mail from the Outlook "Sent items" does not produce a any log entry (debug not tested yet)!
Outlook 14.5.7, Mac OS 10.10 / 10.11

Is this a known bug?

Greetings from Hamburg
Frank Thomsen

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Re: Mac Outlook / sync problem when deleting sent items [message #125491 is a reply to message #125465]

Thu, 05 November 2015 11:30

Pavel Špalek (Kerio)
Messages: 270
Registered: May 2010

Yes, it's a known problem, Outlook creates a new message but doesn't delete the original message. We don't know exactly the cause of this behavior, but it seems to be bug in Outlook. Anyway thanks for reporting.

Pavel Špalek
developer - Kerio Connect

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