| Trouble with iOS9 [message #124252] |
Thu, 17 September 2015 13:30  |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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After installing iOS 9 to several devices, we encouter massive problems with the connection to kerio connect.
Devices with an existing kerio account sync very slow with the kerio server. It is not possible to register a new iOS 9 device - no sync...
Has anybody the same problems?
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| Re: Trouble with iOS9 [message #124259 is a reply to message #124255] |
Thu, 17 September 2015 17:42  |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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There are 3 devices in our company causing trouble, two others are working correctly?!? It seems that there is a problem with the iOS Update itself maybe?!?
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| Re: Trouble with iOS9 [message #124262 is a reply to message #124259] |
Thu, 17 September 2015 19:04 |
Bud Durland
Messages: 588
Registered: December 2013
Location: Plattsburgh, NY
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We've had 3 phones get bricked by the iOS9 upgrade. All were going from iOS7.x to iOS9, so that may be a factor. I wold remove the account from the troublesome devices and re-add using the 'set up my device' link on the webmail page.
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| Re: Trouble with iOS9 [message #124264 is a reply to message #124252] |
Thu, 17 September 2015 19:39 |
lodewijk
Messages: 50
Registered: August 2005
Location: Amsterdam
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Setting up a new account on an ios 9 ipad via the "Setup my device" thingy, seems to work fine for me...
It was on an old ipad mini I wiped and setup from scratch...
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| Re: Trouble with iOS9 [message #124272 is a reply to message #124264] |
Fri, 18 September 2015 11:09 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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The problem is, that i can't add a account. The process itself works fine, but the contacts mail, calendar, etc. are not syncing. Nothing happens at all.
Strange. I downgraded to 8.4 on one device - working again..
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| Re: Trouble with iOS9 [message #124274 is a reply to message #124273] |
Fri, 18 September 2015 11:41 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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I reported it to kerio - they are investigating it.
It seems that this is more a iOS bug - because on some devices everything is fine while others causing problems.
If the device is causing trouble you can't just delete and setup the profile again! After deleting you can't add a new profile...
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| Re: Trouble with iOS9 [message #124276 is a reply to message #124275] |
Fri, 18 September 2015 11:54 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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You can setup the profile again. You won't get any error. But the device does not sync with the connect server any more. So you won't get new mails, all your contacts are gone and the calendar has no items, too. It seems that there is a problem registering the accounts correctly in iOS9 (only on some devices at our side - several iPhone 6, two iPads, an iPhone 5s...). Very strange!
Regards Jens Twesmann
[Updated on: Fri, 18 September 2015 11:57] Report message to a moderator |
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| Re: Trouble with iOS9 [message #124277 is a reply to message #124276] |
Fri, 18 September 2015 11:58 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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Additional Info: It has nothing to do with the kerio user. I could setup a user on another iOS9 device with ease - while the same user does not work at his own iOS9 device...
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| Re: Trouble with iOS9 [message #124333 is a reply to message #124294] |
Tue, 22 September 2015 07:02 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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I've got an answer of kerio to my support ticket.
They say, that iOS9 isn't supported officially yet. Their advise is to not update to ios9 at the moment.
There's coming an update of connect with ios9 support.
Jens
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| Re: Trouble with iOS9 [message #124460 is a reply to message #124252] |
Thu, 24 September 2015 16:36 |
jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
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There seems to be major problems with activeSync (Exchange) and iOS 9. Just google "iOS9 exchange". There are dozens of post in forums..
On my own device i could solve the problem by completely wipe the device and start from scratch (no restore from iCloud Backup)...
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| Re: Trouble with iOS9 [message #124478 is a reply to message #124460] |
Fri, 25 September 2015 07:49 |
b-tom
Messages: 184
Registered: January 2006
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jetwes wrote on Thu, 24 September 2015 16:36There seems to be major problems with activeSync (Exchange) and iOS 9. Just google "iOS9 exchange". There are dozens of post in forums..
We can't confirm „major issues". If you Google things, you will find a lot of stuff which doesn't refer to Kerio.
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