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When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #121560]

Tue, 26 May 2015 19:34

bruggles
Messages: 150
Registered: April 2008

Can someone spell out exactly how the users Re Create their Accounts on Android Phones?

Do they just stop working?

More detailed step by step information would be helpful so I can email our users, before we complete the update.

Thanks

[Updated on: Tue, 26 May 2015 19:44]

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #121562 is a reply to message #121560]

Tue, 26 May 2015 20:48

scottwilkins
Messages: 103
Registered: May 2006
Location: Tulsa, OK

Simply just delete the account on the phone, and create it again as a new account. Android's are all different in their e-mail setup, so there is no one instruction for them. You'll have to go to the OEM to get full instructions on this.

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #121563 is a reply to message #121562]

Tue, 26 May 2015 21:45

bruggles
Messages: 150
Registered: April 2008

Got it. Should add that to the release notes.

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #121995 is a reply to message #121563]

Sat, 13 June 2015 13:10

Bryan at Deneb
Messages: 11
Registered: March 2009
Location: Chicago, IL & Eagle R...

As a follow up to this question, do existing mobile devices just stop working after the upgrade to v8.5? My impression is that existing mobile devices should keep working but won't benefit from the new features of ActiveSync 14.1.

Can anyone confirm this. We have hundreds of users using mobile devices and re-creating all accounts at upgrade would be a huge problem.

Thank you,

Bryan

[Updated on: Sat, 13 June 2015 13:11]

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #122188 is a reply to message #121995]

Fri, 19 June 2015 21:08

Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY

Bryan at Deneb wrote on Sat, 13 June 2015 07:10

As a follow up to this question, do existing mobile devices just stop working after the upgrade to v8.5?
<snip>
Can anyone confirm this. We have hundreds of users using mobile devices and re-creating all accounts at upgrade would be a huge problem.

There's more than one of us in that boat. Can someone please confirm the behavior of a UN-updated mobile device?

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #122197 is a reply to message #122188]

Sat, 20 June 2015 11:44

Vink
Messages: 15
Registered: September 2007

We have about 40 smartphones on Kerio Connect 8.5, a mix of 25% Android, 5% iPhone and 70% WP8. On maybe 5 of them we've recreated the account. All the others kept working, no issues so far.

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #122206 is a reply to message #121560]

Mon, 22 June 2015 04:01

MarkK
Messages: 342
Registered: April 2007

They will not stop working. But if your users have LG phones, don't have them delete a working profile. We have a couple G3s that will not setup new profiles because of LG changes to the native email client. Nine mail app will use Active Sync on an LG.

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Re: When upgrading to Kerio Connect 8.5, users must re-create their mobile device accounts to benefit [message #122230 is a reply to message #121560]

Mon, 22 June 2015 18:04

Maerad
Messages: 275
Registered: August 2013

if the accounts on the androids are not redone, it connects with ActiveSync 12.1 (or whatever it had before) without problems.

I renewed the accounts on all android systems, but .. well...

Still don't know what's the selling point of active sync 14. Droid still works like before.

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