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Home » GFI User Forums » Kerio Connect » Whitelist User still flagged as SPAM
Whitelist User still flagged as SPAM [message #109486] Fri, 03 January 2014 17:33 Go to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Hoping someone can help explain to me how the "Add Sender to spam whitelist" in the Connect Client works?

I have multiple scenarios where I have received "Likely Spam" and added the sender to the "Spam Whitelist" however additional emails from the same sender still arrive in "Likely Spam"

I have looked at the headers and this is the scoring from one of the emails:
tests=AWL: -0.296,BAYES_00: -0.25,EXTRA_MPART_TYPE: 1,
HTML_MESSAGE: 0.05,RDNS_NONE: 0.25,T_FILL_THIS_FORM_SHORT: 1,
TOTAL_SCORE: 1.754,autolearn=no

I'm not really looking for tips on how to adjust my scoring - I'm trying to understand if I've added a sender to a Whitelist why it's still passing through SpamAssassin scoring?

Thanks for any help educating me...
Re: Whitelist User still flagged as SPAM [message #109633 is a reply to message #109486] Thu, 09 January 2014 00:40 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Bump...Anyone?
Re: Whitelist User still flagged as SPAM [message #109635 is a reply to message #109486] Thu, 09 January 2014 09:23 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 588
Registered: April 2004
Sorry, but where do you see this option in the Web Client?

Also, where do you get the "Likely Spam" from? I only have a Junk Mail folder.

In your mail, you have a score of 1.7, so that would normally not be marked as Spam (standard threshold is 5.0).


Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch
Re: Whitelist User still flagged as SPAM [message #109641 is a reply to message #109635] Thu, 09 January 2014 13:34 Go to previous messageGo to next message
Neil Whiteside (Kerio) is currently offline  Neil Whiteside (Kerio)
Messages: 318
Registered: September 2013
Location: UK

Hello Machete,

I would recommend that you read through this KnowledgeBase article, and compare the recommendations to your own settings, across the whole range of Kerio Connect anti-spam features.

http://kb.kerio.com/265

If the problem remains unresolved it would probably be worth opening a support ticket, so that we can assist you in more detail.

I hope this helps.

Best regards,

Neil.


Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
Re: Whitelist User still flagged as SPAM [message #109666 is a reply to message #109635] Thu, 09 January 2014 22:42 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
freakinvibe wrote on Thu, 09 January 2014 03:23
Sorry, but where do you see this option in the Web Client?

Also, where do you get the "Likely Spam" from? I only have a Junk Mail folder.

In your mail, you have a score of 1.7, so that would normally not be marked as Spam (standard threshold is 5.0).


In the old web mail client, right click on a message and in popup menu is an opton that reads "Add sender to spam whitelist"

Likely Spam is the prefix to the mail messages that end up in our Junk Mail Folder.

On my server, a 1.2 scoring is Likely Spam and 3.6 is Spam. I had to tighten my scoring as so many spam emails were making it through to the inbox. I have many custom rules for Spam Assassin to help with my scoring.
Re: Whitelist User still flagged as SPAM [message #109667 is a reply to message #109641] Thu, 09 January 2014 22:55 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Neil Whiteside (Kerio) wrote on Thu, 09 January 2014 07:34
Hello Machete,

I would recommend that you read through this KnowledgeBase article, and compare the recommendations to your own settings, across the whole range of Kerio Connect anti-spam features.

http://kb.kerio.com/265

If the problem remains unresolved it would probably be worth opening a support ticket, so that we can assist you in more detail.

I hope this helps.

Best regards,

Neil.


Hi Neil,

Thanks for the response - but the KB article as you mentioned give an overall explanation of the Spam implementation in Connect.

I was hoping someone could explain to me why when I click Add Sender to Whitelist in the 'old' connect client, messages from that sender still get flagged as spam?
Re: Whitelist User still flagged as SPAM [message #109668 is a reply to message #109486] Thu, 09 January 2014 22:59 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
Machete wrote on Fri, 03 January 2014 17:33
Hoping someone can help explain to me how the "Add Sender to spam whitelist" in the Connect Client works?

I have multiple scenarios where I have received "Likely Spam" and added the sender to the "Spam Whitelist" however additional emails from the same sender still arrive in "Likely Spam"

I have looked at the headers and this is the scoring from one of the emails:
tests=AWL: -0.296,BAYES_00: -0.25,EXTRA_MPART_TYPE: 1,
HTML_MESSAGE: 0.05,RDNS_NONE: 0.25,T_FILL_THIS_FORM_SHORT: 1,
TOTAL_SCORE: 1.754,autolearn=no

I'm not really looking for tips on how to adjust my scoring - I'm trying to understand if I've added a sender to a Whitelist why it's still passing through SpamAssassin scoring?

Thanks for any help educating me...


Sender whitelist marks the email as "not spam". But the email is still processed by spam filter tests for debugging purposes. This is just an informational email header.


Re: Whitelist User still flagged as SPAM [message #109670 is a reply to message #109667] Thu, 09 January 2014 23:10 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
Machete wrote on Thu, 09 January 2014 22:55

I was hoping someone could explain to me why when I click Add Sender to Whitelist in the 'old' connect client, messages from that sender still get flagged as spam?


Are they?
Please show us ALL message headers. Is there X-Spam-Flag header?


Re: Whitelist User still flagged as SPAM [message #109689 is a reply to message #109666] Fri, 10 January 2014 08:58 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 588
Registered: April 2004
Machete wrote on Thu, 09 January 2014 22:42
In the old web mail client, right click on a message and in popup menu is an opton that reads "Add sender to spam whitelist


OK, I have now found this in the old client. I have almost forgotten about this. This should prevent the message from being moved to the "Junk Mail" folder.

If that does not work, I can only guess that the email address in the whitelist does not match the sender in the header. Can you send the full header of such a mail and also indicate the exact email address you whitelisted?

There are multiple "sender" addresses in the header and they might differ (Return-Path, From, Reply-To etc.).


Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch
Re: Whitelist User still flagged as SPAM [message #109707 is a reply to message #109668] Fri, 10 January 2014 17:15 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Pavel Dobry (Kerio) wrote on Thu, 09 January 2014 16:59

Sender whitelist marks the email as "not spam". But the email is still processed by spam filter tests for debugging purposes. This is just an informational email header.


Thanks Pavel for the response!

I'm confused by your statement that it marks the email as 'not spam' as that button in the toolbar still says Not Spam until I click it (and then of course changes to read 'Spam').

I'll go hunting for another instance of this problem to grab the X-Spam-Flag tag. IIRC correctly, it was present and marked yes.

One additional question, is this user specific? So if User-1 clicks this for a sender, will that not apply to other users on the server? Maybe that's why I didn't see this working as I thought?...
Re: Whitelist User still flagged as SPAM [message #109708 is a reply to message #109689] Fri, 10 January 2014 17:18 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Thanks Freakinvibe - I will pay attention to the headers and when I get this issue again, will paste full headers.

It was my interruption - that if a user clicks the whitelist for a sender, that any other user would also have that sender whitelisted. It doesn't appear that's the case.
Re: Whitelist User still flagged as SPAM [message #109730 is a reply to message #109486] Sun, 12 January 2014 21:38 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 588
Registered: April 2004
No, when you white list a sender in the old webmail client, this white listing is only used for your mailbox.

If you need a server-wide white listing, you have to do that in the web admin console under the Anti-Spam section.



Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch
Re: Whitelist User still flagged as SPAM [message #109746 is a reply to message #109730] Mon, 13 January 2014 15:43 Go to previous messageGo to next message
Machete
Messages: 187
Registered: February 2012
Location: United States
Okay, well that clears EVERYTHING up then... it would be nice if there was an option for users to do that domain wide, instead of per user.
Re: Whitelist User still flagged as SPAM [message #115827 is a reply to message #109486] Sun, 31 August 2014 18:50 Go to previous messageGo to next message
MacLab is currently offline  MacLab
Messages: 233
Registered: May 2012
So it looks like the user whitelist is another feature we could really use back in Connect Client. This is a fantastic feature that is too difficult to get to by switching to old webmail.
Re: Whitelist User still flagged as SPAM [message #117253 is a reply to message #115827] Mon, 03 November 2014 18:44 Go to previous message
Machete
Messages: 187
Registered: February 2012
Location: United States
It looks like this has been added in 8.4 RC1 - thanks Kerio!
Previous Topic: Kerio Connect 8.4.0 RC 1 is ready for testing
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