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**SPAM** prefix NOT being removed [message #115623]

Thu, 21 August 2014 17:59

MarkK
Messages: 342
Registered: April 2007

I just upgraded from 8.2.4 to 8.3.2 the other day. I noticed in the release notes that as of 8.3.0
- The **SPAM** prefix is removed from a message subject when the message is marked as not a spam, now.

This doesn't seem to work for me. If I hit the Not Spam button, the subject stays the same with **SPAM** in the prefix position.

Am I missing something on how that should work? I even tried moving one of the HAMS back to my inbox, and the **SPAM** prefix stays.

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Re: **SPAM** prefix NOT being removed [message #115638 is a reply to message #115623]

Fri, 22 August 2014 15:59

freakinvibe
Messages: 597
Registered: April 2004

Are you using the Kerio WebClient to mark a message as "Not Spam"? This works for me. When I click "Not Spam" the message is moved from Junk to the Inbox and the **SPAM** prefix is gone.

It does not work immediately if I use Outlook and move the message from Junk to Inbox. I need to re-sync Outlook for the change to appear.

Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch

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Re: **SPAM** prefix NOT being removed [message #115640 is a reply to message #115623]

Fri, 22 August 2014 16:13

MarkK
Messages: 342
Registered: April 2007

I'm using Outlook and KOFF. I didn't try it in web mail, and I'll have to try the resync in KOFF.

Thanks

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Re: **SPAM** prefix NOT being removed [message #115642 is a reply to message #115640]

Fri, 22 August 2014 17:31

Mark Price (Kerio)
Messages: 136
Registered: February 2011
Location: UK

Hi MarkK

I believe that this feature is currently only in the Connect Webmail client and not in Outlook/Koff at this moment in time.

Hopefully this will find its way into the connector in a future release.

I hope this helps.

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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Re: **SPAM** prefix NOT being removed [message #115643 is a reply to message #115642]

Fri, 22 August 2014 17:52

freakinvibe
Messages: 597
Registered: April 2004

Mark Price: This is not true, it is working from the Kerio side:

I move a mail from Junk to the Inbox with Outlook (drag and drop).

Now I look in WebMail: It is correctly moved to the Inbox and the **SPAM** prefix has gone.

Problem: Outlook does not refresh the subject automatically, so in Outlook, you still see the prefix.

Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch

[Updated on: Fri, 22 August 2014 18:04]

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Re: **SPAM** prefix NOT being removed [message #115644 is a reply to message #115623]

Fri, 22 August 2014 21:14

MarkK
Messages: 342
Registered: April 2007

I'll have to try this on a machine with the KOC (non-offline) connector and see if that works.

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Re: **SPAM** prefix NOT being removed [message #115760 is a reply to message #115644]

Thu, 28 August 2014 12:14

Mark Price (Kerio)
Messages: 136
Registered: February 2011
Location: UK

Hi all

I did a little more testing, and it does work as intended with Webmail. you mark it as not spam and it removes the **spam** from the subject.

Koff on the other hand doesn't support it automatically. it doesn't move the message for you, you have to do this manually once marked as not spam. you then have to do a cache empty to then show the correct status in the subject line. this is why I've said this isn't fully supported in koff yet.

Hopefully this will come in a future update.

Hope this helps.

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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