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Kerio Connect 8.2.2 Cannot work properly [message #111736]

Mon, 17 March 2014 16:14

Jack Phan
Messages: 4
Registered: March 2014
Location: Viet nam

Dear anyone,
Does anyone has trouble like me?

I install Kerio Connect on CentOS (VPS with 1,5 GB RAM, and 2G swap) and it worked very smooth.

Three days ago, It could not work properly. When It's started, It work so nice, but just few mins, I cannot access any service of it (web, webadmin, pop3, imap, smtp with or without SSL).
I have to restart service, and only few mins, the trouble to be continued

How can I fix it.

Waiting for your help,

Jack Phan

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Re: Kerio Connect 8.2.2 Cannot work properly [message #111812 is a reply to message #111736]

Wed, 19 March 2014 13:35

Kedar
Messages: 356
Registered: April 2005

you should look to system what it does when Kerio Connect is not accessible (CPU, RAM usage...)
Look to the Kerio Connect logs - especially Error, Warning and Security logs.

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Re: Kerio Connect 8.2.2 Cannot work properly [message #111819 is a reply to message #111812]

Wed, 19 March 2014 15:34

Jack Phan
Messages: 4
Registered: March 2014
Location: Viet nam

My VPS is working fine exclude kerio connect.
When VPS is running only kerio connect, Ram: 35%
Logs: does not write any about problem.

Can you help me?
Thanks
Jack Phan

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Re: Kerio Connect 8.2.2 Cannot work properly [message #111826 is a reply to message #111819]

Wed, 19 March 2014 16:30

ictandme
Messages: 370
Registered: August 2009
Location: Netherlands

Jack,

Do you have enough disc space free? Maybe very large log file or looping email in queue.
Kerio Connect stops working when there is no disc space. Had this once with customer. Mail queue was running full on disc.

Check this on the commandline in the mailstore/logs and mailstore/queues

ICT and Me
Carlo Turk
The Netherlands
www.ictandme.com

[Updated on: Wed, 19 March 2014 16:30]

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Re: Kerio Connect 8.2.2 Cannot work properly [message #111845 is a reply to message #111826]

Thu, 20 March 2014 00:34

Jack Phan
Messages: 4
Registered: March 2014
Location: Viet nam

Hi ICT and Me,

I checked. My VPS just run in a few weeks. Disk space is used around 4GB.
How can you tell me to fix it.
Thanks,
Jack Phan

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Re: Kerio Connect 8.2.2 Cannot work properly [message #111997 is a reply to message #111736]

Tue, 25 March 2014 19:03

MarkK
Messages: 342
Registered: April 2007

Try enabling some of the options (Messages) in the Debug log. Kerio has several items that you can monitor that way to help you track down what is happening.

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Re: Kerio Connect 8.2.2 Cannot work properly [message #112077 is a reply to message #111997]

Fri, 28 March 2014 11:06

Jack Phan
Messages: 4
Registered: March 2014
Location: Viet nam

After all, I have to create full backup and fresh install Kerio Connect.
At now, It's working properly,
Thanks for you help.
Jack Phan

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