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KOFF is not compatible error [message #109891]

Fri, 17 January 2014 15:19

cpohts
Messages: 6
Registered: August 2008
Location: NJ

Hello all. I updated the KC server to 8.2.2 and downloaded the KOFF installer from the website. After installing both, my Outlook 2013 client errors on opening with "Your version of the Kerio Outlook Connector is not compatible with your mailserver version. Please contact your system administrator." My first reaction is BS! I am the admin and I know the versions are correct, but I allow for some stupidity on part of the Kerio system and remove KOFF from my computer. Then I download and install it from the Kerio WebAccess Integration page. Same error on Outlook startup! Anyone experience this or know how to correct?

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Re: KOFF is not compatible error [message #109948 is a reply to message #109891]

Tue, 21 January 2014 11:54

Neil Whiteside (Kerio) is currently offline

Neil Whiteside (Kerio)
Messages: 318
Registered: September 2013
Location: UK

Hello,

It would seem that part of the original installation package remains on your client PC. Please contact Kerio Technical Support, raise a support ticket, and ask for the KTUninstaller package, which will remove KOFF entirely.

Then restart the PC; create a new Outlook Profile and reinstall KOFF via the WebAccess Integration page.

I hope this helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support

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Re: KOFF is not compatible error [message #109949 is a reply to message #109891]

Tue, 21 January 2014 13:10

cpohts
Messages: 6
Registered: August 2008
Location: NJ

This did the trick, thanks!

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Re: KOFF is not compatible error [message #109950 is a reply to message #109949]

Tue, 21 January 2014 13:13

Neil Whiteside (Kerio)
Messages: 318
Registered: September 2013
Location: UK

Excellent! Glad we could help!

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support

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