| 8.1.3 update issues [message #106098] |
Wed, 04 September 2013 19:41  |
mrralan
Messages: 42
Registered: June 2008
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We recently updated our mailserver to the latest version 8.1.3.
Now we have users that are not getting emails automatically.
The user has to close out their Outlook and open it back up then the emails will come through.
This started happening when the server got updated to version 8.1.3.
I have 3 different users with this issue.
They are running on Windows XP Professional with Kerio Outlook Connector (Offline Edition) version 8.1.3.1711 T0.
Any suggestions on why this is happening.
I would appreciate if someone from Kerio could "chime in" with some help on this.
Thanks!
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| Re: 8.1.3 update issues [message #106099 is a reply to message #106098] |
Wed, 04 September 2013 19:51  |
Machete
Messages: 187
Registered: February 2012
Location: United States
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I have been seeing a similar issue on 8.1.3, however I was running beta3 of 8.2 for a little while, so my Outlook Clients are still running the 8.2b3 KOFF. I just figured it was the inconsistency that was causing the issue.
Maybe not?
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| Re: 8.1.3 update issues [message #106103 is a reply to message #106099] |
Wed, 04 September 2013 21:40 |
mrralan
Messages: 42
Registered: June 2008
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Hey Machete,
So you now have the Kerio 8.1.3 running on the server side and the Outlook clients are running the 8.2b3?
Just want to make sure I am understanding correctly.
So you are experiencing this issue on 8.1.3 as well?
Did you have the 8.2 beta, then "downgraded" back to 8.1.3?
Thanks!
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| Re: 8.1.3 update issues [message #106130 is a reply to message #106129] |
Thu, 05 September 2013 13:24 |
mrralan
Messages: 42
Registered: June 2008
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Pavel,
I tried that and it didn't work.
Plus that is not a fix.
The users should not have to hit F9 when they need to see emails.
Do you know of a way to fix this issue?
Thanks!
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| Re: 8.1.3 update issues [message #106140 is a reply to message #106130] |
Thu, 05 September 2013 16:53 |
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Pavel Stepanek (Kerio)
Messages: 17
Registered: January 2005
Location: Kerio Technologies
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Hi,
definitely contact our technical support department please with reference to this forum post please. We'll try to analyze the issue you have in more details with you and we'll try to find out a possible cause of this strange problem.
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| Re: 8.1.3 update issues [message #106149 is a reply to message #106103] |
Thu, 05 September 2013 22:05 |
Machete
Messages: 187
Registered: February 2012
Location: United States
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mrralan wrote on Wed, 04 September 2013 15:40Hey Machete,
So you now have the Kerio 8.1.3 running on the server side and the Outlook clients are running the 8.2b3?
Just want to make sure I am understanding correctly.
So you are experiencing this issue on 8.1.3 as well?
Did you have the 8.2 beta, then "downgraded" back to 8.1.3?
Thanks!
Yes, you are correct.
Quote:BTW Kerio Outlook Connector 8.2.0 is really not compatible with Connect 8.1., just automatic downgrade was not forced in betas.
@ Pavel - I figured this was the case, that's why I didn't make issue of it, however since I saw another user stating the same issue, I wanted to share.
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