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Home » GFI User Forums » Kerio Control » Installation Issues (Can't install after trying to remove corrupted installation)
Installation Issues [message #103708] Tue, 11 June 2013 16:26 Go to next message
Messages: 1
Registered: June 2013
Location: United States
I get the following error when trying to install Kerio VPN Client 8 after uninstalling a corrupted installation:

"Error 28201. Failed to install VPN device driver. Command:
UPDATE. Action: LookupDevice. Result: E_UNEXPECTED ,device is already

I have:

* Deleted the KVNETID entry in regedit (as it would not let me do this through DeviceManager)
* Deleted the Kerio service from the Service Manager
* Deleted and left over installation files
* Run CC Clean to fix any missing registry entries/DLLs
* Removed Kerio from the start up options
* Restarted

I even tried an older version that used to work to the same result.

When it quite installation I wind up with an "Unknown Device" in the Network Adpaters. I have even tried to manually add the driver to that device to no avail (says that it can not find the specified path).

Any suggestions very welcome!


Re: Installation Issues [message #103771 is a reply to message #103708] Thu, 13 June 2013 03:15 Go to previous message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
Would you like to contact technical support and ask for KTUninstaller please.


PTSD. BP. OCD. ASPD. BPD. Certified.
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