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MS Outlook 2010 not receiving emails from Kerio Connect Webmail [message #102398]

Tue, 07 May 2013 13:19

all-i-can
Messages: 2
Registered: May 2013

hi,

i have a problem receiving emails. I checked the Kerio Connect Webmail and all the emails are stucked there - but not sent to the PC. On the PC, i tried clicking on Send /Recieve all Folders but it is stays on the Receiving for ages and no emails are received.

I can send email without any problem.

Any help would be great.

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Re: MS Outlook 2010 not receiving emails from Kerio Connect Webmail [message #102402 is a reply to message #102398]

Tue, 07 May 2013 14:43

Machete
Messages: 187
Registered: February 2012
Location: United States

How is MS Outlook setup? KOC, IMAP, POP3?

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Re: MS Outlook 2010 not receiving emails from Kerio Connect Webmail [message #102403 is a reply to message #102402]

Tue, 07 May 2013 14:51

all-i-can
Messages: 2
Registered: May 2013

POP3

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Re: MS Outlook 2010 not receiving emails from Kerio Connect Webmail [message #102409 is a reply to message #102403]

Tue, 07 May 2013 15:14

Machete
Messages: 187
Registered: February 2012
Location: United States

Is it just your account? Can you get POP3 mail on other accounts/workstations?

Edit: Any additional information you can share will give the ability to help determine your problem. For example, What version of Connect are you using?

[Updated on: Tue, 07 May 2013 15:18]

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Re: MS Outlook 2010 not receiving emails from Kerio Connect Webmail [message #102412 is a reply to message #102403]

Tue, 07 May 2013 15:17

Lisa Lyons (Kerio)
Messages: 139
Registered: May 2008

Hi,

What you can do is clean out your debug log, turn on POP3 server debugging, then fire up Outlook. This will help you understand where the delay is, but feel free to attach it here if you need help analysing the debug log.

Within the Administration Console, go to Logs -> Debug

Right-click in the right window Left-click on 'Messages'

Enable 'POP3 Server'

Click OK

Right-click again and click on 'Clear Log'

Replicate the problem, then go back to the debug log. You can right-click on the log and choose save as and save it to a text file.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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