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Outlook 2011 detects mailbox has changed [message #100455]

Wed, 20 March 2013 15:46

jayventus
Messages: 8
Registered: November 2005

Hi,
I've moved our KC 7.2.4 installation from an old Mac server to a new Windows VM. I followed the instructions
from this Kerio KB - 'How do I move Kerio Connect from one machine to another' and all worked fine and I can login to any account via webmail without a problem. I have 1 user who uses Outlook 2011 for Mac to monitor 4 different accounts and when i launch it, it tells me that the mailbox has changed for each account and wants to resync the mailbox, I know I can let this resync but I thought using kmsrecover would avoid this issue? Have I missed something that's not documented here?
Any thoughts would be appreciated.
J.

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Re: Outlook 2011 detects mailbox has changed [message #100456 is a reply to message #100455]

Wed, 20 March 2013 15:54

Pavel Dobry (Kerio) is currently offline

Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic

I suppose that old Mac was PowerPC.
If so, then a lot of data were converted in the storage and it may affect also Outlook 2011 synchronization.
http://kb.kerio.com/715

Knowledge Base: http://manuals.gfi.com/en/kerio/home/Content/Home.htm.

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Re: Outlook 2011 detects mailbox has changed [message #100462 is a reply to message #100456]

Wed, 20 March 2013 17:07

jayventus
Messages: 8
Registered: November 2005

Hi Pavel,
The Mac server was an Intel xserve running 10.5.4, it only has a handful of users and it just worked so we left
it like that. I don't see any errors in the logs when I connect via webmail saying any index is corrupt or anything.
Could this still be an issue.
I've left the new server running 7.2.4 as I didn't want to change to much during the migration, it's running Windows 2008 server R2 will that run OK or should I upgrade to 8.
Thanks,
Jason

[Updated on: Wed, 20 March 2013 17:07]

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Re: Outlook 2011 detects mailbox has changed [message #100530 is a reply to message #100455]

Thu, 21 March 2013 17:06

Pavel Špalek (Kerio)
Messages: 270
Registered: May 2010

Outlook 2011 identifies user account by domain GUID and user GUID. Domain GUID can be found in mailserver.cfg, user GUID in users.cfg or in directory service (AD, LDAP) - depends on configuration. One of them was probably changed.

Pavel Špalek
developer - Kerio Connect

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Re: Outlook 2011 detects mailbox has changed [message #100618 is a reply to message #100530]

Sat, 23 March 2013 21:53

jayventus
Messages: 8
Registered: November 2005

Ah OK, the old server wasn't bound to AD but the new one is
So that might explain it. Thank you.

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