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Customer Support

GFI Customer Care - Account Management, Licensing, Sales
Administration
Communication
Network
Security

GFI Support - Fax Quality

Popular in GFI Support - Fax Quality

  1. Faxes Cut Off Randomly Using Multitech Modem

GFI Support - Transmission Errors

Popular in GFI Support - Transmission Errors

  1. What does No dial tone error 45 mean?

  2. What does Busy tone detected: 43 mean?

GFI Support - Document Conversion

Popular in GFI Support - Document Conversion

  1. FaxMaker Will Not Convert Documents with HTML in the Body or in the Attachment

  2. Setting Associations for Default Applications Used by GFI FaxMaker

  3. GFI FaxMaker Is Sending an Image in the Outlook Signature on a Second Page

  4. Setting Up Document Conversion

GFI Support - Sending: End User to FaxMaker

Popular in GFI Support - Sending: End User to FaxMaker

  1. Setting up Microsoft Exchange Connector for GFI FaxMaker

  2. Edit Relay Settings for the IIS SMTP Instance Installed on the FaxMaker Server

GFI Support - Fax Routing

Popular in GFI Support - Fax Routing

  1. Modifying GFI FaxMaker Mail Server Settings

  2. GFI FaxMaker is Saving Incomplete Faxes

  3. Sharing a Folder for Network Use With FaxMaker

  4. Accessing Routing in the FaxMaker Configuration

  5. Storing Incoming Faxes on a Network Share

GFI Support - Services

Popular in GFI Support - Services

  1. Viewing FaxMaker Service Accounts in Use

  2. Access Rights for the Service Logon Account

GFI Support - Configuration

Popular in GFI Support - Configuration

  1. Changing IP Addresses in FoIP Devices

  2. Changing Server IP addresses When Using GFI FaxMaker

  3. Setting Up Dialing Options in FaxMaker

  4. Changing Retry Settings for Sending Faxes in GFI FaxMaker

  5. Importing Users to GFI FaxMaker

GFI Support - XCAPI

  • Articles

    This section contains articles for FaxMaker and XCAPI

Popular in GFI Support - XCAPI

  1. Configuring or Integrating XCAPI with Different Phone Systems

  2. Configuring XCAPI Licensing

  3. Moving the XCAPI License to Another Machine

GFI Support - Licensing

  • Articles

    Issues involving FaxMaker licensing

Popular in GFI Support - Licensing

  1. FaxMaker License Key Invalid After Renewal

  2. Viewing/Applying New License Key in GFI FaxMaker

GFI Support - Brooktrout

  • Articles

    For issues dealing with the Brooktrout configuration, licensing and devices

Popular in GFI Support - Brooktrout

  1. Verifying Brooktrout Configuration After Upgrade/Migration

  2. Configuring Brooktrout SR140 with Different Phone Systems

  3. Setting up a Brooktrout Card with a Network Interface (1N) for Fax over IP (FoIP)

  4. Removing the Brooktrout Dependency from the FaxMaker Fax Server Service

  5. Installing and Configuring a Dialogic Brooktrout TR1034 Series Fax Device in GFI FaxMaker

GFI Support - Internal Training

  • Articles

    Internal Training Articles for L1 & L2 Agents.

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Configuring Header and Footer Options

  2. Configuring XCAPI SOFTFAX_REJECT_T38 Tweak

  3. Error: "test fax was sent, errorcode[46]" When Sending Test Faxes in GFI FaxMaker

GFI Support - FaxMaker Section

Popular in GFI Support - FaxMaker Section

  1. XCAPI | Software switches to the demo mode after GFI FaxMaker upgrade

  2. XCAPI does not show more than 30 lines in monitor.

  3. Why is the SMTP authentication option grayed out in the GFI FAXmaker Fax Message Form?

  4. Why is the reporting tab missing from the GFI FaxMaker Web UI?

  5. Email Body of the GFI FaxMaker Web Client Is Not Editable

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. GFI FaxMaker 20.4 release notes

  2. Vega Devices Supported by GFI FaxMaker

  3. Reviewing FaxMaker User Activity to Determine Licensing Needs

  4. Upgrading from FaxMaker On-Premises to FaxMaker Online

  5. GFI FaxMaker 20.2 release notes

GFI Support - Installation Upgrade and Migration

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Support - Installation Upgrade and Migration

  1. FaxMaker Mail Server Settings

  2. Moving GFI Directory user list to a different server

  3. FaxMaker Build List and Installer Download Links

  4. GFI FaxMaker Product Editions and Release Notes

  5. Using GFI FaxMaker with a POP3 Mailbox, SMTP Server or Multiple Mail Servers

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Applications Users Departments

Popular in GFI Support - Interface

  1. Unable to Log in to the GFI Faxmaker Web Interface

GFI Support - Drafts

GFI Support - Administration

  • Articles

    Activity monitoring Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Exinda Platform Throughput Limit

GFI Support - General

Popular in GFI Support - General

  1. HSTS Missing from Exinda HTTPS Server

  2. Exinda 8064 - Data Sheet

  3. Exinda | ExOS 7.4.11 Release Notes

  4. Exinda 4062-v2 Data Sheet

  5. Accelerating Traffic with WCCP

GFI Support - Scripts and Diagnostic Tools Section

  • Articles

    Scripts and Diagnostic Tools Section

GFI Support - Exinda Mobile (Replify) Section

  • Articles

    Exinda Mobile (Replify) Section

Popular in GFI Support - Exinda Mobile (Replify) Section

  1. Exinda Mobile Client Matching Rules Not Working

  2. Disconnecting Exinda Mobile Server Peers Seen in Logs.

  3. Exinda Mobile Servers Peering Timeouts

GFI Support - Central Management - SDP

GFI Support - ExOS Solution - Hardware - 12000 Series

  • Articles

    ExOS Solution - Hardware - 12000 Series

Popular in GFI Support - ExOS Solution - Hardware - 12000 Series

  1. Exinda Appliance 12064 Data Sheet

  2. Exinda 12063 Data Sheet

GFI Support - ExOS Solution - Hardware - 10000 Series

  • Articles

    ExOS Solution - Hardware - 10000 Series

Popular in GFI Support - ExOS Solution - Hardware - 10000 Series

  1. Exinda 10064 Data Sheet

  2. Exinda 10060 Quick Start Guide

GFI Support - ExOS Solution - Hardware - 8000 Series

  • Articles

    ExOS Solution - Hardware - 8000 Series

Popular in GFI Support - ExOS Solution - Hardware - 8000 Series

  1. Exinda 8060 Quick Start Guide

  2. Exinda 8063 - Data Sheet

GFI Support - ExOS Solution - Hardware - 6000 Series

  • Articles

    ExOS Solution - Hardware - 6000 Series

Popular in GFI Support - ExOS Solution - Hardware - 6000 Series

  1. Exinda 6062 Quick Start Guide

GFI Support - ExOS Solution - Hardware - 4000 Series

  • Articles

    ExOS Solution - Hardware - 4000 Series

Popular in GFI Support - ExOS Solution - Hardware - 4000 Series

  1. Exinda 4062 Data Sheet

  2. Obtaining the Manufacture Date of Unicom-Based Exinda

GFI Support - ExOS Solution - Hardware - 2000 Series

  • Articles

    ExOS Solution - Hardware - 2000 Series

Popular in GFI Support - ExOS Solution - Hardware - 2000 Series

  1. Exinda Family Product Comparison

  2. Exinda 2061 Quick Start Guide

  3. Exinda 8062 Quick Start Guide

  4. RAM Upgrade for Exinda 2061 Appliances

GFI Support - ExOS Solution - Software - 7.4.x

  • Articles

    ExOS Solution - Software - 7.4.x

Popular in GFI Support - ExOS Solution - Software - 7.4.x

  1. Unit becomes slow when accessing Monitoring Pages for >7 days

  2. Message: "[sdpd.NOTICE]: Received new command job 10 command 1 "image install webui.img" accept-eula" When Sending the Command ‘Image Install’ from SDP

  3. Scheduling a 'Control Discards' Graph Has Incorrect Legend Values

  4. Upgrading a 2061/4010 or an Early 4061 Models to 7.4.3 or Later

  5. Process 'wmd' crashing with an unhandled exception in v7.4.x Exinda firmware

GFI Support - ExOS Solution - Software - 7.0.x

  • Articles

    ExOS Solution - Software - 7.0.x

Popular in GFI Support - ExOS Solution - Software - 7.0.x

  1. Error: "Unable to find command for 'ad <undecipherable>" Generated During an Unexpected Shutdown Due to Incorrect Parsing

  2. Traffic Bouncing Between Policies When Edge Cache Is Enabled

  3. ExOS 7.0.1 Release Notes

  4. ExOS Version 7.0.3U1 Release Notes

  5. Exinda WebUI Is Slow If There Is No External Internet Access

GFI Support - ExOS Solution - Software - 6.4.x

  • Articles

    ExOS Solution - Software - 6.4.x

Popular in GFI Support - ExOS Solution - Software - 6.4.x

  1. WAN Compression and Terminal Services

  2. Should an Acceleration Policy Be Created on the Client or Server Side?

  3. Leap Second - General Information

  4. User forgot password to log into the Exinda

  5. Send scheduled reports at a particular time

GFI Support - Microsoft Solutions - Diagnostics Probe

  • Articles

    Microsoft Solutions - Diagnostics Probe

Popular in GFI Support - Microsoft Solutions - Diagnostics Probe

  1. Edge Cache or Acceleration Not Working When Internal Subnets Are on the WAN Side of Exinda.

GFI Support - Microsoft Solutions - Readiness Assessment

  • Articles

    Microsoft Solutions - Readiness Assessment

Popular in GFI Support - Microsoft Solutions - Readiness Assessment

  1. Statsd Errors In Log

  2. Resetting Password for Your SDP Account

  3. When Edge Cache Is Enable, Users Are Redirected to the Portal in the Middle of a Session

  4. Using L7 Signature to Determine Layer 7 Application

  5. Unexpected Shutdown in 8060, 6060, and 10060 Models

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Number of Virtual NIC Port Required on a Virtual Exinda

  2. Monitor System Graphs Not Showing Graphics on Internet Explorer 11

  3. Restricting SNMP Access Using the CLI

  4. Warning: "ICMPv6: NA: someone advertises our address on interface eth1" Shown in the Logs

  5. Active Directory Configuration

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Support - Installation & Integration

  1. Exinda Network Orchestrator Product Editions and Release Notes

  2. Unable to Install or Reimage to a Lower Version on Latest Exinda Hardware

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: CLI Applications Backup Database Network Optimizati

Popular in GFI Support - Interface

  1. Configuring Command Line Interface Options

  2. Policies Graph is Blank Under Monitor> Control> Policies

  3. Configuring an Exinda Appliance for VRRP With PBR and IP SLA Tracking Using CLI

  4. Configuring an Exinda Appliance for VRRP With PBR and IP SLA Tracking Using Exinda Web UI

  5. Configuring a Router for VRRP With PBR and IP SLA Tracking

GFI Support - Upgrading and downgrading

Popular in GFI Support - Upgrading and downgrading

  1. Exinda Upgrade Eligibility

GFI Support - Reseller Account

Popular in GFI Support - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

  2. How to Access the GFI Training Portal

GFI Support - Licensing Issue

Popular in GFI Support - Licensing Issue

  1. Customer Impersonation done by GFI Support Agents

  2. GFI Licensing Related Issues

  3. Account Information Not Correct in License or Subscription

  4. Unable to Activate a Product in GFI Unlimited Subscription

  5. Upgrading License Keys for GFI Products

GFI Support - Purchasing/Sales

Popular in GFI Support - Purchasing/Sales

  1. Finding Authorized GFI Resellers and Distributors

GFI Support - Account Users

Popular in GFI Support - Account Users

  1. Editing a User in the GFI Accounts Portal

  2. How to Set or Change the Primary Contact in the GFI Accounts Portal

  3. Removing a User in the GFI Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

GFI Support - Portal Access

Popular in GFI Support - Portal Access

  1. Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the GFI Accounts Portal

  3. Resetting Your Password to Log Into the GFI Accounts Portal

  4. Logging into the GFI Accounts Portal

GFI Support - GFI Support Portal

Popular in GFI Support - GFI Support Portal

  1. Viewing Open Tickets in the GFI Support Portal

  2. Accessing the GFI Support Portal From the GFI Accounts Portal

  3. How to use "Forgot my password" link in the GFI Support Portal

  4. Logging in to the GFI Support Portal

  5. Creating Account on GFI Support Portal

GFI Support - GFI Accounts Section

Popular in GFI Support - GFI Accounts Section

  1. GFI Account and License Management

  2. Unable to Access the GFI Training Portal

  3. Editing Account Details

GFI Support - Troubleshooting

  • Articles

    Identifying issues and respective solutions

GFI Support - Installation & Integration

Popular in GFI Support - Installation & Integration

  1. Importing Configuration Backups from MyKerio

  2. Disabling Email Notifications From MyKerio

  3. Removing Appliances from MyKerio

GFI Support - MyKerio Section

Popular in GFI Support - MyKerio Section

  1. Reset MyKerio Account Password

  2. Changing Password for MyKerio Account

  3. Sending Alerts and Notifications via MyKerio

  4. Troubleshooting Issues with Receiving Emails via MyKerio Notification Service

  5. Appliance Status in MyKerio

GFI Support - How To

Popular in GFI Support - How To

  1. Contacting GFI Sales

  2. Generating HAR File in Browser

  3. Obtaining Your GFI License Key

  4. Resetting Admin Password for GFI Directory

  5. Activating Product Licenses Through GFI Unlimited

GFI Support - General Section

Popular in GFI Support - General Section

  1. Edge Cache Configuration Guide

  2. How to create anonymous proxy exceptions

  3. GFI Support Portal FAQ

  4. GFI and Kerio Support Guides

  5. End-of-Life (EOL) for GFI Products

GFI Support - Drafts

GFI Support - Internal Files

  • Articles

    Configuration, user, database internal files

Popular in GFI Support - Internal Files

  1. Changing the notification emails language

  2. Repair Script for Manual Re-Indexing

GFI Support - Antivirus

  • Articles

    Known Antivirus issues and workarounds

Popular in GFI Support - Antivirus

  1. Unable to initialize plugin, error: Failed to close Kerio Antivirus plugin

  2. Unable to start Kerio Connect Antivirus and Anti-spam

  3. Antivirus Server error: Internet connection is probably broken. Cannot check for new version.

  4. Antivirus is not updating with Unable to fetch updates: HTTPError (-2106)

  5. Antivirus and License are not updating with Unknown_Error (-3000)

GFI Support - IMAP POP3 SMTP

  • Articles

    IMAP, POP3 configurations, SMTP server-client communication

Popular in GFI Support - IMAP POP3 SMTP

  1. Mail server relay retry interval for SMTP authentication

  2. "No reverse DNS" problems while sending over port 465

  3. Email from Google IP address was rejected because of missing authentication

  4. Secure IMAP service is not listening in Windows

  5. 5.4.4 Host not found

GFI Support - Accounts

  • Articles

    User accounts issues: folder corruption, duplicates, etc

Popular in GFI Support - Accounts

  1. Changing Full Name for Kerio Connect email account

  2. Creating Out of Office notice for all domain users

  3. Using the Kerio Connect Short Description field

  4. Changing Kerio Connect Users parameters through Active Directory

  5. Delegate user folders between 2 domains

GFI Support - Calendar

  • Articles

    Calendar configuration and known issues

Popular in GFI Support - Calendar

  1. Cross-domain Calendar sharing

  2. Calendar invite email is being moved to Trash

  3. Imported .ics Calendar is not synchronized between Kerio Connect server and iOS device

  4. Shared Calendar is not visible

  5. Export Calendars to .ics file

GFI Support - Migration Backup Restore

  • Articles

    Kerio Migration tools, Configuration Backup, System Restoration

Popular in GFI Support - Migration Backup Restore

  1. Unable to use External backup Volumes in macOS

  2. Exporting Kerio Connect Contacts from raw data

  3. Expanding storage of the Kerio Connect Virtual Appliance

  4. Optimizing Backup Speed

  5. Re-Indexing Archive Folders

GFI Support - Performance

  • Articles

    Crashing, Slowness, CPU/RAM spikes, and other Performance issues

Popular in GFI Support - Performance

  1. Memory Optimization

  2. Kerio Connect Server is not responding, Internet Connection and Communication errors

  3. Kerio Connect mailserver is causing unexpected high CPU, RAM leaks or crashes

  4. Slow Folder Performance issues

  5. Error: 'Service startup failed...' - Kerio Connect

GFI Support - Licensing & Billing

  • Articles

    Articles related to License requests

Popular in GFI Support - Licensing & Billing

  1. Managing Kerio Connect License

  2. Kerio Connect Licensing Issues

  3. License Expiration in Kerio Connect

  4. Registering Kerio Connect Trial Version

  5. Registering Kerio Connect in the Administration Interface

GFI Support - Spam and Malware

  • Articles

    Knowledge articles related to Spam and Malware

Popular in GFI Support - Spam and Malware

  1. Detecting Compromised Servers Used for Spamming

  2. Email Spam Protection using Blacklists and Caller ID

  3. Compromised account increases the Message Queue

  4. Preventing Your Emails from Being Marked as Spam

  5. Setting Spam Score Limits in Kerio Connect

GFI Support - Security & SSL

  • Articles

    Best-practices for securing Kerio Connect, SSL certificate queries

Popular in GFI Support - Security & SSL

  1. Forced TLS, DLP and encryption

  2. Unable to get certificate CRL

  3. Installing SSL Certificate on iOS

  4. SSL Certificate Not Loading After Server Reboot

  5. Setting Up the Let's Encrypt SSL Certificate in Kerio Connect for Windows

GFI Support - Hosting & DNS

  • Articles

    DNS and Hosting related information

Popular in GFI Support - Hosting & DNS

  1. Long DKIM public key is not found in DNS records

  2. Adding DKIM and DMARC Records to Kerio Connect

  3. Configuring DNS for DKIM in Kerio Connect

GFI Support - Directory Services

Popular in GFI Support - Directory Services

  1. Mapping Users from a Specific Organizational Unit to Differentiate Between Additional Active Directory and LDAP Containers in Kerio Connect

  2. Changing the User's Authentication Method in Kerio Connect

  3. Configuring LDAP Access in Evolution

  4. Kerio Active Directory Extension

  5. Connecting Kerio Connect to Directory Services

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Tracking Missing emails in Kerio Connect logs

  2. Kerio Connect Error: 'Cannot list folder. Folder is incorrectly utf-7m encoded'

  3. Disabling Kerio Connect Autostart

  4. Initial Wizard Settings Are Not Saving in Kerio Connect

  5. XMPP Chat Not Working in Webmail

GFI Support - Email Client

  • Articles

    Activesync Apple KOFF Outlook Webmail

Popular in GFI Support - Email Client

  1. Delegation errors in KOFF

  2. IMAP folders subscription in Outlook for Mac

  3. Android devices cannot connect via EAS

  4. KOFF failed to register with Error 1904

  5. Unable to start Outlook with KOFF MAPI_E_Invalid_Parameter error

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests Limitations

Popular in GFI Support - General Information

  1. Kerio Connect 9.3.1 patch 1 Release Notes

  2. Kerio Connect 9.3.1 Release Notes

  3. Kerio Connect 9.3.0p2 Release Notes

  4. Kerio Connect 9.3.0 p1 Release Notes

  5. Kerio Connect 9.3.0 Release Notes

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment

Popular in GFI Support - Installation & Integration

  1. Downloading Kerio Connect Multi-server

  2. Download Kerio Connect VM (ovf, vmdk, vmware)

  3. iPad Pro Integration Page Showing 'Integration for Mac'

  4. Zoom Integration With KOFF

  5. Setting Up Kerio Connect and MailEssentials

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's

Popular in GFI Support - Interface

  1. Changing Display Order of Contact Name in iOS

  2. Edit Custom Dictionary Used in Kerio Connect Client

  3. Changing the Predefined Templates for Automatic Email Replies

  4. Configuring an MX Record in Kerio Connect

  5. Configuring Kerio Connect Client for Instant Messaging

GFI Support - Upgrading and downgrading

Popular in GFI Support - Upgrading and downgrading

  1. Downgrading Kerio Connect to a Previous Version

  2. Upgrading Kerio Connect on VMware

  3. Upgrading and Downgrading the Kerio Connect Multi-Server

  4. Upgrading Kerio Connect to the Latest Version

  5. Upgrading Kerio Connect older than Version 9.0.0

GFI Support - Drafts

GFI Support - Spam Actions

Popular in GFI Support - Spam Actions

  1. Global Actions Tab Missing in Anti-Spam Settings

  2. Tagged Text Does Not Appear for Anti-Spam Filter Action

  3. Spam sent to a distribution group is not actioned correctly

  4. Move to Exchange sub-folder is not working and the Global Actions folder is empty

  5. How to forward emails to a third party account when using the 'Deliver to Exchange Sub folder' action for spam emails

GFI Support - Release Notes

Popular in GFI Support - Release Notes

  1. GFI MailEssentials Product Editions and Release Notes

  2. GFI MailEssentials 21.6 release notes

  3. GFI MailEssentials 21.6 Release Notes

  4. GFI Mail Essentials v21.5 Release Notes

  5. MailEssentials | version 21.4 release notes (build 20180913)

GFI Support - Other Protection

Popular in GFI Support - Other Protection

  1. How do I recover a sanitized email intact?

  2. Configuring the Amount of Text to Flag an Email as Spam When It Contains a Remote Image

  3. Configuring EmailSecurity to Delete Emails to Non-Existent Users

  4. HTML Sanitizer failing to process emails

  5. Emails with digital certificate signatures are getting failed

GFI Support - Switchboard

Popular in GFI Support - Switchboard

  1. The GFI MailEssentials Switchboard URL does not get updated and the configuration is not accessible when changing a website hostname

  2. Switchboard crashes when trying to open

  3. MTEF option is displayed in the switchboard when installed on an Exchange 2010 Hub Transport server.

  4. How to add an account to access the GFI MailEssentials configuration from the Switchboard

  5. Error 'Failed to load settings correctly. Application will now exit' when opening the Switchboard in GFI MailEssentials ( ONLY)

GFI Support - Language Detection

Popular in GFI Support - Language Detection

  1. Blocking Messages Written in a Particular Language

  2. The Language Detection filter is not blocking short emails

  3. Language detection filter is blocking emails because the locale is not found

  4. How to modify the language of the GFI AntiSpam Public Folders?

GFI Support - Spam Keyword Checking

Popular in GFI Support - Spam Keyword Checking

  1. How to determine why the Spam Keyword Checking spam filter blocked or allowed a message

  2. Is Keyword Checking case sensitive?

  3. Imported items into keyword filtering are duplicated

  4. Keyword Checker detecting bad keywords within legitimate words

  5. How to determine why the Keyword Filtering Content Filter blocked or allowed a message

GFI Support - Bayesian Analysis

Popular in GFI Support - Bayesian Analysis

  1. Bayesian Filter Not Filtering Emails Effectively

  2. Benefits of Bayesian Filtering

  3. How to train, manually update and create a new database for the Bayesian Filter

  4. How to determine why the Bayesian spam filter blocked or allowed a message

  5. 'Error 1720. There Is a Problem with This Windows Installer Package.' When Installing the Bayesian Analysis Wizard on Windows 8

GFI Support - Header Checking

Popular in GFI Support - Header Checking

  1. Umlauts are garbled when email caught by Header checking if tagging is enabled

  2. MailEssentials | Disabling Spam-X-Header

  3. How to determine why the Header Checking spam filter blocked or allowed a message

  4. Error: 'Failed to identify split between headers and message body' in PickupSM logs

GFI Support - Install/Uninstall/Migration

Popular in GFI Support - Install/Uninstall/Migration

  1. Why are patches failing to install?

  2. Enabling IIS Compatibility and installing IIS 6 Resource Kit with MetaBase Explorer

  3. Download Links for All Versions of GFI MailEssentials

  4. No Mail Flow After Upgrading to MailEssentials 21.6

  5. MailEssentials Common Installation Errors

GFI Support - General Settings

Popular in GFI Support - General Settings

  1. Why does a digitally signed message become invalid when scanned by GFI MailEssentials?

  2. Restoring a Manual Backup of MailEssentials

  3. Creating and Submitting Troubleshooting Logs for GFI MailEssentials

  4. Exchange Web Services (EWS) Settings

  5. Applying VSAPI Settings

GFI Support - Licensing

Popular in GFI Support - Licensing

  1. Error: 'Your license key is invalid' when accessing the GFI MailEssentials configuration

  2. How to apply a purchased key to an evaluation copy of GFI MailEssentials

  3. GFI MailEssentials Subscription Licensing Change

  4. Checking the Number of Licenses MailEssentials Using a Query

  5. Error: 'Error in the application. An unhandled exception occurred during the execution of the current web request' When Accessing the Licensing Node

GFI Support - Content Filtering

Popular in GFI Support - Content Filtering

  1. Error: 'File <filename> was blocked because of an extension related to the detected file type <type>' When Sending Attachments

  2. Why doesn't GFI MailEssentials try to clean a virus from an infected attachment, but quarantines or deletes the whole attachment instead?

  3. Social Security Advanced Content Filtering Rule Picks up Postal and Zip Codes

  4. Mac Outlook emails with attachments are getting failed in MailEssentials

  5. Inline attachments in outbound emails were not visible after being processed by MailEssentials

GFI Support - Quarantine

Popular in GFI Support - Quarantine

  1. Why is my Exchange Mailbox Quarantined after installing MailEssentials?

  2. Unable to Sort by Recipient in Quarantine

  3. Manually Migrating MailEssentials Quarantine Folders

  4. Released Quarantined Items Not Delivered to End Users

  5. Changing the Quarantine Folder's Location

GFI Support - Directory Harvesting

Popular in GFI Support - Directory Harvesting

  1. Directory Harvesting Not Filtering Spam

  2. Directory Harvesting Module Actions

  3. Lookup in Directory Harvesting (LDAP) Not Finding Email Enabled Groups in Lotus Environments

  4. Spam filtered by Directory Harvesting is not appearing in the dashboard or logs

  5. Legitimate emails being blocked by Directory Harvesting ( ONLY)

GFI Support - POP2Exchange

Popular in GFI Support - POP2Exchange

  1. Clients Connected to Exchange via POP3 Are Unable to View Mails Blocked as Spam

  2. Why does the GFI MailEssentials POP2Exchange not support the BCC: field?

  3. The Pop2Exchange service is crashing due to a buffer overrun

  4. The GFI MailEssentials Pop2Exchange service stops unexpectedly or is unable to start

  5. The GFI MailEssentials Pop2Exchange plugin downloads emails very slowly

GFI Support - Multi-Server

Popular in GFI Support - Multi-Server

  1. GFI MailEssentials Multi-Server Feature

  2. In a Multi-Install environment, the Attendant service on the slave servers crashes and stops synchronising

  3. Synchronizing MailEssentials Multi-Server Settings

  4. Configuring a Slave Server

  5. Multi server - make sure the ports do not match error

GFI Support - User Management/Permissions

Popular in GFI Support - User Management/Permissions

  1. In SMTP Mode Senders Are Checked Against Active Directory Instead of the Userlist Database

  2. Assigning Permissions for GFI AntiSpam Public Folders in Exchange 2007

  3. Error: "error: Getting User Groups..." When Accessing MailEssentials Web Interface.

  4. Cannot Reduce User Count as the User Manager is Disabled

  5. Unable to enter impersonation credentials, 'specify user account' option missing

GFI Support - Email Security

Popular in GFI Support - Email Security

  1. How to manually update Kaspersky Definitions

  2. How to manually update Avira definitions

GFI Support - Anti-Phishing

Popular in GFI Support - Anti-Phishing

  1. If a URL does not begin with http:// antiphishing keywords will not block the email

  2. How to determine why the Anti Phishing spam filter blocked or allowed a message

  3. Error: 'The gfiasmsecatt sub-process '0-auantiphish2' has terminated with error code [-1]' when mailflow backs up

  4. Antiphishing updates are failing with "Error 12038"

  5. Antiphishing false positives

GFI Support - Sender Policy Framework

Popular in GFI Support - Sender Policy Framework

  1. What is Sender Policy Framework (SPF) and how do I create a record?

  2. What are the different results in Sender Policy Framework?

  3. How to determine why the Sender Policy Framework spam filter blocked or allowed a message

  4. How to create a Sender Policy Framework (SPF) record for hosted email security and spam filtering service

  5. How to check and read a Sender Policy Framework record for a domain

GFI Support - Reporting/Notifications/Digests

Popular in GFI Support - Reporting/Notifications/Digests

  1. ​Insertion of data into the database used by the dashboard is slow in the reporting queues

  2. Why can't I see the 'Whitelist and Approve' option in my Quarantine report?

  3. Modifying the Notification Messages Contents

  4. Automatically Unsubscribe from a Newsletter or Discussion List

  5. Report for One User Times Out MailEssentials 2012

GFI Support - Services

Popular in GFI Support - Services

  1. "Error 1922.Service GFI MailEssentials Attendant (gfimesattendant) could not be deleted. Verify that you have sufficient privileges to remove system services."

  2. Services Are in Use Message While Upgrading

  3. When GFI MailEssentials is in local mode (Cassini), services fail to remain started

  4. Backend or Attendant Service Cannot Be Started After Upgrade from GFI MailEssentials 2014 to 2015

  5. Microsoft Exchange Transport Service Does Not Start After Update

GFI Support - SpamTag

Popular in GFI Support - SpamTag

  1. Deploying SpamTag via GPO fails to set the language

  2. GFI MailEssentials SpamTag buttons are not greyed out when more than one email is selected

  3. Error: 'The installer failed to verify the URL. Please check that the URL provided is correct and points to the URL where MailEssentials is hosted' When Installing Spamtag

  4. 'Microsoft .NET Framework 4.0 Is Required' When Installing SpamTag

  5. GFI MailEssentials SpamTag cannot authenticate with the server when Forms authentication is used and user has no password.

GFI Support - Anti-Spoofing

Popular in GFI Support - Anti-Spoofing

  1. How to determine why the Anti Spoofing spam filter blocked or allowed a message

  2. Blocking Spam/Spoof Emails

GFI Support - Blocklist

Popular in GFI Support - Blocklist

  1. Wildcards for Email Blacklist and Whitelist

  2. What is the difference between URI Blocklist and the RBL Blocklists (DNSBL)?

  3. Default DNS and Spam URI Realtime Blocklists

  4. URI DNS Filter Searches Parts of the Actual URI Resulting in Blocked Emails

  5. The Personal Whitelist/Blocklist are not visible when GFI MailEssentials is installed in SMTP mode

GFI Support - Greylist

Popular in GFI Support - Greylist

  1. 'Failed to Initialise Successfully' When Greylisting in GFI MailEssentials

  2. GFIScanS failing due to faulting greylisting.dll (build 20110131)

  3. GFIScanS failing due to faulting greylisting.dll (build 20120215)

  4. Error: 'Unexpected Error' When Opening Greylist Pane

  5. Greylist Catches Whitelisted Email Addresses

GFI Support - SpamRazer

Popular in GFI Support - SpamRazer

  1. Why do I get email notification that states SpamRazer updates failed due to an expired license after I renewed my license?

  2. Spamrazer module is causing MailQueue to build up if enabled

  3. Spamrazer fails to query RBL

  4. How to determine why the Spamrazer spam filter blocked or allowed a message

GFI Support - Whitelist

Popular in GFI Support - Whitelist

  1. Emails Whitelisted When No Whitelist Entry Present for the Email Address or Domain

  2. Whitelist Not Displayed Error: "Access to the database file is not allowed"

  3. Whitelist or Blacklist Nodes Time Out in IIS Mode: 'Request timed out'

  4. Whitelist Import Button Does Not Launch a File Browser Window

  5. Incorrect Lookups with Empty Entries in Whitelist

GFI Support - Email Management

Popular in GFI Support - Email Management

  1. Why does spam appear to be coming from the Administrator's email address?

  2. Emails from Application Servers Are Blocked by MailEssentials

  3. Archived Emails Show up Under the Incorrect User

  4. Formatting of Emails Sent to List Server

  5. Why do some inbound emails show the event id FAIL referencing the agent GfiAsRtSubmittedAgent as SourceContext in Microsoft Exchange Message Tracking results

GFI Support - Virus Scanning Engines

Popular in GFI Support - Virus Scanning Engines

  1. BitDefender Signature Value Decreases

  2. Virus Scanning Engine Generates 'Scan Result: Failed [VSE]' Error

  3. Recommended Antivirus and Backup Exclusions for GFI MailEssentials

  4. VIPRE Antivirus Failing to Update Error: ...Failed to copy new definition data

  5. AntiVirus Updates Fail with Message: 'Object reference not set to an instance of an object'

GFI Support - Archive Assistant

Popular in GFI Support - Archive Assistant

  1. Archiving a file Using Archive Assistant

  2. Configuring Per User settings in Archive Assistant

  3. Installing the Archive Assistant via GPO in Windows Server 2008 or later

  4. Installing GFI Archiver Archive Assistant

  5. Configuring Default Import Settings for Archive Assistant in GFI Archiver

GFI Support - Auditing

Popular in GFI Support - Auditing

  1. Configuring Database Activity Auditing

  2. Audit Reports

GFI Support - Configuration

Popular in GFI Support - Configuration

  1. Creating a New Email Retention Policy

  2. Configuring the IMAP Server in GFI Archiver

  3. How are Retention Policies applied in GFI Archiver?

  4. GFI Archiver Requirements for Microsoft Outlook or CDO/MAPI

  5. Disabling Mailbox Archive Restrictions in GFI Archiver

GFI Support - Database

Popular in GFI Support - Database

  1. Configuring New Archive Store Settings

  2. Microsoft SQL Server Database Growing Large

  3. Creating a Backup of Archive Store Database

  4. Detaching an Existing Archive Store

  5. Processing Orphaned Files in Core\Queue or MAIS\Queue

GFI Support - File Archive Assistant

Popular in GFI Support - File Archive Assistant

  1. Configuring File Archive Assistant

  2. Installing the File Archive Assistant via GPO in Windows Server 2008 or later

  3. Installing File Archive Assistant manually

GFI Support - Folder Structure Retrieval

Popular in GFI Support - Folder Structure Retrieval

  1. Enabling and Disabling Mailbox Folder Structure Retrieval

  2. Functionality expectations after enabling Folder Structure Retrieval

  3. UMPolling Causing Emails in the Same Folder to Be Processed Repeatedly

  4. Synchronizing the Deleted Items Folder in Microsoft Outlook

  5. Synchronizing the Junk Email Folder via Mailbox Folder Structure Retrieval

GFI Support - Import Export Tool

Popular in GFI Support - Import Export Tool

  1. Exporting mail using the Import/Export Tool

  2. GFI Archiver Failure When Importing/Exporting via PST Files: "Error: System.Runtime.InteropServices.COMException (0x8004010F): Exception from HRESULT: 0x8004010F"

  3. Setting Permissions for GFI Archiver in Microsoft Office 365 Using EWS

  4. Setting Permissions for Importing Emails from Microsoft Exchange via Import/Export Tool

  5. Exporting mail using Import Export tool is presenting Failed Mails

GFI Support - Installation/Upgrade/Server Migration

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Support - Installation/Upgrade/Server Migration

  1. Moving GFI Archiver to a New Server

  2. Database Storage Field is Empty When Configuring Database

  3. GFI Archiver Product Editions and Release Notes

  4. Manually Running Retention Rules

  5. Disabling Deleted / Recoverable Items Folder in Office 365 Journal Mailbox

GFI Support - Licensing

Popular in GFI Support - Licensing

  1. Expired Service Maintenance Agreement (SMA) - License Renewals

  2. Manually Updating GFI Archiver License

  3. How do we see Enabled Users and which accounts or mailboxes are using a license?

  4. License Expired, Exceeded License Count or No Longer Licensed

  5. Licensing in GFI Archiver

GFI Support - Mailbox Connectivity

Popular in GFI Support - Mailbox Connectivity

  1. Slow Downloading From Journal Mailbox When EWSProvider Safe Mode is Triggered

  2. Archiving from Multiple Microsoft Exchange Servers

  3. GFI Archiver not archiving emails

  4. Viewing Configured Mail Servers

  5. Configuring a Journaling Mailbox

GFI Support - Mailbox Restore

Popular in GFI Support - Mailbox Restore

  1. Launching GFI Archiver Mailbox Restore Tool in Different Languages

  2. Setting Permissions of Microsoft Exchange Mailboxes for Using GFI Archiver Mailbox Restore Tool

  3. Using GFI Archiver Mailbox Restore Tool

GFI Support - Outlook Connector

Popular in GFI Support - Outlook Connector

  1. Configuring Outlook Connector

  2. Installing GFI Archiver Outlook Connector manually

  3. The GFI Archiver mailbox does not appear in Microsoft Outlook and/or the GFI Archiver toolbar of the Outlook Connector is grayed out

  4. Outlook Connector Does Not Show the User's Own Mailbox

  5. Increasing Outlook Connector Synchronization Days Span

GFI Support - Reporting

Popular in GFI Support - Reporting

  1. Generating MailInsights Reports

GFI Support - Search/Index

Popular in GFI Support - Search/Index

  1. Opening mail from Archive tab produces error "A potentially dangerous request.path value was detected from the client"

  2. Rebuilding an Archive Store Index

  3. How to perform a search in GFI Archiver

  4. Performing a Raw or Low-Level Search in GFI Archiver

  5. GFI Archiver Search Index States

GFI Support - User Management

Popular in GFI Support - User Management

  1. Administrators are Unable to Access Mailboxes via GFI Archiver

  2. Configuring Shared Mailboxes in Access Control of GFI Archiver

  3. Defining User Access Control for Specific Users in GFI Archiver

  4. Adding Users as Group Managers in Access Control of GFI Archiver

  5. Understanding Access Control in GFI Archiver

GFI Support - WebUI

Popular in GFI Support - WebUI

  1. Initialization error when launching the New Archiver UI

  2. Specific User is unable to log in to Archiver Console: 'Non controlled 500 error. Please try test manually!'

  3. Users are being prompted for credentials when launching the Archiver web console

  4. Unable to Configure GFI Archiver Due to Configuration Tab Missing from Console

  5. Error: 'HTTP Error 503. The service is unavailable' After Upgrading GFI Archiver

GFI Support - Administration

  • Articles

    Activity monitoring Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Archiver Directory Structure and Descriptions

  2. Archiver DebugLogs Files and Descriptions

  3. Configuring Legal Hold for Deletion of Archived Items in GFI Archiver

  4. Browsing Archived Items in GFI Archiver

  5. Configuring Deletion for Archived Items in GFI Archiver

GFI Support - Archiver Section

Popular in GFI Support - Archiver Section

  1. User Is Being Logged in as a Different User When Using Windows Authentication in GFI Archiver

  2. Timestamp of Manually Archived Drafts Is Showing Incorrectly in GFI Archiver

  3. Calendar View Is Empty in GFI Archiver

  4. Clock Icon Is Showing Next Date in Message View of GFI Archiver

  5. Deleted Emails Are Still Showing in GFI Archiver Database

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Prerequisites for Mailbox Folder Structure Retrieval

  2. Outlook Connector Fails to Download Emails Larger Than 1Mb in Size When Kaspersky Anti-Virus Is Installed

  3. Marc.Store.exe Is Causing High CPU Load When Processing Retention Policies or Classification Rules Containing Wildcard Characters

  4. Outlook Connector Not Synchronizing While Laptop Is Running on Battery Power

  5. Recommended Configuration for GFI Archiver

GFI Support - Drafts

Popular in GFI Support - Drafts

  1. Migrating Emails from SQL Server Only Installation to SQL Server with File System

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Setting up Forwarding Email Addresses in Kerio Cloud

  2. Resolving 'Unable to verify account name or password' Error on macOS Exchange Account

  3. Virus Alert Found in Excel File

  4. DNS Records for Kerio Cloud

  5. Changes in *.itekmail.com Domains

GFI Support - Drafts

GFI Support - Central Management Server (CMS)

  • Articles

    Centralized Reporting instance with web based console access

Popular in GFI Support - Central Management Server (CMS)

  1. Error: 'You are unauthorized to access this area of GFI LanGuard Central Management Server.' While Accessing the Central Management Server Console

  2. "Error encountered while synchronizing: Could not find a part of the path" During CMS Synchronization

  3. GFI LanGuard Error: "Failed to start GFI LanGuard Central Management Server"

  4. Configuring the Site Connection to Point to Central Management Server (CMS)

  5. An error (503): Server Unavailable when synchronizing with Central Management Server

GFI Support - Remediation

  • Articles

    Remediation jobs, specific patches

Popular in GFI Support - Remediation

  1. Reporting of the Old Software Version after 3rd Party Software Remediation

  2. Limiting Patch Downloads to Specific Languages

  3. Microsoft Windows Extended Security Updates Support in LanGuard

  4. Manually Disabling Automatic Windows Update Checks

  5. Error 1219: 'Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed...' While Connecting to a Server

GFI Support - Scanning

  • Articles

    Scan Results, Errors, Customization

Popular in GFI Support - Scanning

  1. GFI LanGuard Is Not Detecting All Missing Patches

  2. Testing Network Connectivity and Security Permissions for GFI LanGuard Operations

  3. Changing the LanGuard Agent Scan Schedule

  4. GFI LanGuard Supported Microsoft Patches and Service Packs

  5. Using Microsoft Baseline Security Analyzer for Scan Result Comparisons

GFI Support - Database

Popular in GFI Support - Database

  1. Getting 'Cannot connect to database' Error in GFI LanGuard Console

  2. Scope of Failover Clustering in the GFI LanGuard SQL Database

  3. LanGuard ScanResults Database Structure

  4. Error 'The application could not open the database' when using the GFI LanGuard console

GFI Support - Reporting

  • Articles

    Generate technical activity reports for IT staff and also executive reports that normally contain less technical details

Popular in GFI Support - Reporting

  1. Exporting the GFI LanGuard Reports and the Supported Formats

  2. What reporting options are available with LAnguard?

GFI Support - Program Update

Popular in GFI Support - Program Update

  1. LanGuard Versions Not Receiving the Current Definition Updates

  2. Error: 'Record(s) cannot be read; no read permission on 'Updates'' While Scanning

  3. Configuring the LanGuard Proxy Settings

  4. Updating GFI LanGuard Manually

  5. Updating GFI LanGuard in a Secure Network

GFI Support - Licensing

  • Articles

    Issues related to license keys, renewals, and errors with valid keys

Popular in GFI Support - Licensing

  1. Error: 'License limit exceeded' Incorrectly Appears in the Console Overview Tab

  2. Requesting a New GFI LanGuard Trial License Key

  3. GFI LanGuard Trial/Evaluation License Limitation

  4. Error: An unknown error occurred. Could not load file or assembly unicorn.accountapi.client version=1.0.0.0 When Updating the License Key

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting Vulnerabilities

Popular in GFI Support - Administration

  1. Maintaining Agent Communication After Changing the IP Address of the LanGuard Server

  2. Changing the Default Port for Agent Communication

  3. Missing Patch Detection for Windows in GFI LanGuard

  4. Interactive Scan in LanGuard (Console)

  5. Configuring Scheduled Scan Properties

GFI Support - LanGuard Section

Popular in GFI Support - LanGuard Section

  1. Why wont languard use more than ten scans worth of data in my reports?

  2. Why is the “Cancel selected deployment” option grayed out?

  3. Why is the Whois tool not able to gather any information?

  4. Why is TCP port 21 detected as open on all scanned machines?

  5. Why is GFI LanGuard not listing all of my scan results?

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Software Updates Download Showing as 'Not found'

  2. Scanning Computers/Servers with Two Factor Authentication

  3. Scanresults.mdb Is Taking up Large Disk Space

  4. Performing SNMP Audits on Network Targets and Identifying Weak Community Strings

  5. LanGuard Apache Server Has Vulnerabilities Reported

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment

Popular in GFI Support - Installation & Integration

  1. Download Links for All Versions of GFI LanGuard

  2. GFI LanGuard Product Editions and Release Notes

  3. Installation/Upgrade Error: "SQL database name:"

  4. Error 1920: 'Service 'GFI LanGuard 12 Service' (gfi_lanss12_winservice) failed to start...' While Installing or Upgrading GFI LanGuard

  5. LanGuard Deployment Scenarios and Recommendations

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Agents Devices Profiles Server Network

Popular in GFI Support - Interface

  1. Patches Show as Not Approved in the User Interface

  2. Exporting a List of Users in the Domain Using GFI LanGuard

  3. Agent Failed to Communicate on Port 1072 When Running the Agent Diagnostics Tool

  4. Creating a Scheduled Scan

GFI Support - Drafts

Popular in GFI Support - Drafts

  1. Setting LNSScommunicator to Launching User

GFI Support - User accounts

Popular in GFI Support - User accounts

  1. Managing user accounts in Kerio Control

  2. Creating User Groups in Kerio Control

GFI Support - Hardware

  • Articles

    Hardware boxes and devices compatibility

Popular in GFI Support - Hardware

  1. IPS Error: hs_compile_multi() failed: Unsupported architecture

  2. Compatibility List of supported Drivers for PCI/USB Devices

  3. Connecting to Kerio Control Hardware Appliances with Serial Consoles

  4. EOL for Legacy Hardware Support in Kerio Control

GFI Support - Licensing

Popular in GFI Support - Licensing

  1. License Expiration in Kerio Control

  2. Registering Kerio Control

  3. Kerio Control Licensing Process

GFI Support - Antivirus

  • Articles

    Antivirus configuration, workarounds and known issues

Popular in GFI Support - Antivirus

  1. AvPlugin failed to initialize: Failed to close Kerio Antivirus plugin

  2. Configuring HTTP and FTP scanning in Kerio Control

  3. Configuring Email Scanning in Kerio Control

  4. Configuring Antivirus Protection in Kerio Control

GFI Support - Security

Popular in GFI Support - Security

  1. Modifying Kerio Control Settings for Stopping Loop ARP Requests

  2. Enabling Protection from DDoS Attacks in Kerio Control

  3. Managing User Data Encryption in Kerio Control

  4. Effects of Disabling 3-Way Handshaking

GFI Support - Recovery and Backup

Popular in GFI Support - Recovery and Backup

  1. Non-Existent Interfaces Are Showing in Traffic Charts

  2. Transfer Old User Statistics to a New Kerio Control Installation

  3. Recovering the Passwords

  4. Exporting the User Database from Old Kerio Control

  5. Updating Kerio Control Box NG series using a USB flash drive

GFI Support - Statistics and Reporting

Popular in GFI Support - Statistics and Reporting

  1. Unable to get address where to send failure notification

  2. Changing Traffic Charts Intervals

  3. Configuring Group Statistics and Accounting Exceptions in Kerio Control

  4. Setting Access Rights and Email Reports

  5. Settings for Statistics, Reports, and Quota in Kerio Control

GFI Support - Certificates

  • Articles

    Articles related to Certificates

Popular in GFI Support - Certificates

  1. Option to Generate a New SSL Certificate Is Grayed Out

  2. Changing SSL Certificates

  3. Configuring SSL Certificates in Kerio Control

  4. Creating a New Local Authority in Kerio Control

  5. Deploying Kerio Control Certificate via Microsoft Active Directory

GFI Support - Filtering

Popular in GFI Support - Filtering

  1. Manually Updating GeoIP Database

  2. Blocking Apple Bonjour in Kerio Control

  3. Blocking Access to Spotify

  4. Blocking Betternet VPN Plugin on Chrome

  5. Using Wildcards and Regular Expressions in URLs/ URL Groups for Kerio Control

GFI Support - Traffic Rules

Popular in GFI Support - Traffic Rules

  1. Transferring the Firewall Configuration

  2. Enabling Protocol Inspection on Traffic Rules

  3. Configuring Demilitarized Zone (DMZ)

  4. Configuring Generic Traffic Rules in Kerio Control

  5. Configuring Traffic Rules for IPv6 Connectivity

GFI Support - Logging

  • Articles

    Description of different logs in Kerio Control

Popular in GFI Support - Logging

  1. Security Logs in Kerio Control

  2. Host Logs In Kerio Control

  3. Warning Logs in Kerio Control

  4. Debug Log Features in Kerio Control

  5. Config Logs in Kerio Control

GFI Support - Monitoring

  • Articles

    Kerio Control monitors network traffic, users, and system health.

Popular in GFI Support - Monitoring

  1. Using IP Tools in Kerio Control

  2. Monitoring traffic in Kerio Control

  3. Monitoring VPN Clients

  4. Monitoring active hosts

  5. Monitoring Kerio Control System Health and Managing Storage Space

GFI Support - Kerio Control VPN

  • Articles

    This section describes all Kerio Control VPN related articles

Popular in GFI Support - Kerio Control VPN

  1. Kerio Control VPN Vulnerability - Inadequate Cryptography Mechanism

  2. How to allow VPN Users to connect to the websites that Whitelisted public IP's of Company

  3. Troubleshooting SSL certificates on macOS

  4. Uninstalling Kerio VPN client on macOS

  5. Kerio VPN client is failing to install with Unspecified error 0x80070490

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting Vulnerabilities

Popular in GFI Support - Administration

  1. Debug Log Message: 'TCP sequence/acknowledge numbers out of window' While Establishing Connections

  2. Resolving IPS Packet Drop Error: FTP response length overflow

  3. Customizing Email Notification Templates

  4. Configuring Anti-Spoofing and Block DHCP Scopes

  5. IP Tools Unable to Resolve DNS

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Kerio Control 9.3.4 Release Notes

  2. Kerio Control Product Editions and Release Notes

  3. Kerio Control 9.3.3 Release Notes

  4. RAID Controller Support

  5. Kerio Control 9.3.3 BETA 1 Release Notes

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment

Popular in GFI Support - Installation & Integration

  1. Installing Kerio Control in Offline Mode

  2. Restoring Kerio Control Box NG Configuration Using a USB Flash Drive

  3. Saving Configuration Files to the FTP Server

  4. Configuring Kerio Control Activation Wizard

  5. Receiving Email Notifications From MyKerio

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Backups Directory Services Domains Network Interfaces

Popular in GFI Support - Interface

  1. Disabling Protocol Inspector

  2. Managing WiFi in Kerio Control NG100W and NG300W

  3. Changing MAC Addresses of Network Interfaces

  4. Configuring Ethernet Ports in Hardware Appliances

  5. Managing VLAN Interfaces in Kerio Control

GFI Support - Upgrading & Downgrading

Popular in GFI Support - Upgrading & Downgrading

  1. Kerio Control | How to upgrade to 9.2.8

  2. Upgrading Kerio Control

  3. Upgrading Kerio Control NG Box Series Using a USB Flash Drive

  4. Upgrading From Kerio Control 7 to the Latest Version

  5. Upgrading Kerio Control Versions 8.X and 9.0 to the Newest Version

GFI Support - Drafts

GFI Support - FaxMaker Online Section

Popular in GFI Support - FaxMaker Online Section

  1. Operating Systems Supported by the GFI FaxMaker Online Client

  2. Where I can find the Manuals for GFI and Kerio Products?

  3. Email Security Protocols Used With FaxMaker Online

  4. FaxMaker Online User Faxing Settings

  5. Sending Faxes From Your Email Using FaxMaker Online

GFI Support - EndPointSecurity Section

Popular in GFI Support - EndPointSecurity Section

  1. Windows phone not blocked the first time it is plugged in

  2. Where does the GFI EndPointSecurity agent install the GFI EndPointSecurity Temporary Access tool?

  3. What would happen if two or more users are logged in at the same time on the same machine?

  4. What is the best approach to setting up your policy permissions in EndPointSecurity?

  5. What permissions are needed to run the Traveler program to decrypt data on a storage device?

GFI Support - EventsManager Section

Popular in GFI Support - EventsManager Section

  1. Editing a Processing Rule Clears the 'Log Names' Setting

  2. Extracting MSI Files From the GFI EventsManager 2013 Installer File

  3. GFI EventsManager Product Editions and Release Notes

  4. Using the Reporting Interface

  5. Database Sources - Microsoft SQL Server

GFI Support - Reporting

GFI Support - Updates

Popular in GFI Support - Updates

  1. Manually Downloading Updates for GFI WebMonitor's Security Engines

GFI Support - Upgrade/Migration

Popular in GFI Support - Upgrade/Migration

  1. How can I move the WebMonitor installation to a new server?

GFI Support - Installation

GFI Support - Licensing

Popular in GFI Support - Licensing

  1. Troubleshooting licensing problems in GFI WebMonitor

GFI Support - WebMonitor Section

Popular in GFI Support - WebMonitor Section

  1. YouTube is set to Always Allowed but videos do not load

  2. When Kaspersky is not licensed, the message displayed is to update to Unified Protection

  3. Downloading GFI WebMonitor

  4. Configuring Activity Logging Retention

  5. GFI WebMonitor Product Editions and Release Notes

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting Vulnerabilities

Popular in GFI Support - Administration

  1. Adding New Extensions

  2. Extremely Loud Volume on Calls

  3. Monitoring the Kerio Operator

  4. Error 'Received bad response to DCS or training' While Sending Fax

  5. Assigning Custom SIP Ports

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Understanding Phone Provisioning

  2. Configuring Call Pickup

  3. Configuring Extensions to Allow Only One Incoming Call

  4. Creating a Standalone Extension in Kerio Operator

  5. Adding Video Codecs to Interfaces in Kerio Operator

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment

Popular in GFI Support - Installation & Integration

  1. Connecting Kerio Operator to SIP.US or SIPTRUNK.COM

  2. Saving Kerio Operator Configuration to MyKerio

  3. Accessing Company Contacts Through LDAP on Provisioned Phones

  4. Displaying Your Company Logo on Provisioned Phones

  5. Connecting Kerio Operator to QSC

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Applications Backups Devices Dialers Security Serve

Popular in GFI Support - Interface

  1. Setting Up and Using Kerio Phone

GFI Support - Upgrading & Downgrading

Popular in GFI Support - Upgrading & Downgrading

  1. Updating Provisioned Phones Firmware

  2. Using a Binary Image File to Upgrade Kerio Operator

  3. Upgrading Kerio Operator

GFI Support - Drafts

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting Vulnerabilities

Popular in GFI Support - Administration

  1. Manually Running a Service on Devices

  2. Renaming a Group of Devices in GFI OneGuard

  3. Customizing Device Login Credentials

  4. Deleting a Group in GFI OneGuard

  5. Removing a Managed Device in GFI OneGuard

GFI Support - OneGuard Section

Popular in GFI Support - OneGuard Section

  1. Oneguard | Gathering subagent installation logs for review

  2. OneGuard | Hardware and Software tab have no data populated

  3. How to set a filter in Process Monitor ( ONLY)

  4. Enabling Remote Registry Through Group Policy

  5. GFI OneGuard | Installation on Windows 7 device throws error and fails

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Adding New Groups of Devices

  2. Moving Devices Between Groups

  3. Getting Device Hardware and Software Information

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment

Popular in GFI Support - Installation & Integration

  1. OneGuard Post Installation Wizard Fails Due to Date and Time Settings with ErrorL 'The creator of this fault did not specify a reason'

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Groups Patch Profile Security Controllers

Popular in GFI Support - Interface

  1. OneGuard | What are the default reports in OneGuard and how can I find them?

  2. Configuring the User Profile Settings in GFI OneGuard

GFI Support - How-To

Popular in GFI Support - How-To

  1. Assigning Devices to Groups

GFI Support - OneConnect Section

Popular in GFI Support - OneConnect Section

  1. GFI OneConnect - Changes in System Requirements

  2. Domains not saved to correct customer account