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Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #143861] Thu, 13 September 2018 12:49 Go to next message
AFA is currently offline  AFA
Messages: 1
Registered: September 2018
Location: Istanbul
I have a problem installing the Kerio VPN Client on my ubuntu laptop. I downloaded the deb package from the official Kerio web site. The package I downloaded is:

kerio-control-vpnclient-9.2.7-2921-linux-amd64.deb

My ubuntu distribution is:

Linux ISU-NB-00112 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

When I try to install the package with the command:

sudo dkpg -i kerio-control-vpnclient-9.2.7-2921-linux-amd64.deb

I get the following error messages:

------------------------------------------------------------ ---------------------------------
(Reading database ... 170569 files and directories currently installed.)
Preparing to unpack kerio-control-vpnclient-9.2.7-2921-linux-amd64.deb ...
Failed to stop kerio-kvc.service: Unit kerio-kvc.service not loaded.
invoke-rc.d: initscript kerio-kvc, action "stop" failed.
dpkg: warning: old kerio-control-vpnclient package pre-removal script subprocess returned error exit status 5
dpkg: trying script from the new package instead ...
Failed to stop kerio-kvc.service: Unit kerio-kvc.service not loaded.
invoke-rc.d: initscript kerio-kvc, action "stop" failed.
dpkg: error processing archive kerio-control-vpnclient-9.2.7-2921-linux-amd64.deb (--install):
new kerio-control-vpnclient package pre-removal script subprocess returned error exit status 5
update-rc.d: warning: start and stop actions are no longer supported; falling back to defaults
Failed to start kerio-kvc.service: Unit kerio-kvc.service is not loaded properly: Exec format error.
See system logs and 'systemctl status kerio-kvc.service' for details.
invoke-rc.d: initscript kerio-kvc, action "start" failed.
‚óŹ kerio-kvc.service - Kerio Control VPN Client
Loaded: error (Reason: Exec format error)
Active: inactive (dead)

Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:46:59 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:47:00 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:47:00 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
Sep 13 13:47:00 ISU-NB-00112 systemd[1]: /lib/systemd/system/kerio-kvc.service:13: Executable path is not absolute: pkill -SIGHUP kvpncsvc
dpkg: error while cleaning up:
installed kerio-control-vpnclient package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
kerio-control-vpnclient-9.2.7-2921-linux-amd64.deb
------------------------------------------------------------ ----------------------------------

Any help would be greatly appreciated.

Many thanks in advance.

A.F.Ates
Re: Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #143939 is a reply to message #143861] Thu, 20 September 2018 09:34 Go to previous messageGo to next message
pfinardi is currently offline  pfinardi
Messages: 1
Registered: September 2018
I have the same error using Ubuntu 18.04.

I also tried with the beta version (kerio-control-vpnclient-9.2.7-2895-b1-linux-amd64.deb) but it's the same.

Any helps?
Re: Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #144129 is a reply to message #143939] Fri, 05 October 2018 12:57 Go to previous messageGo to next message
DostalTomas is currently offline  DostalTomas
Messages: 2
Registered: October 2018
I too experience this problem.
I need Kerio Connect for my work and this bug is fatal for me.
If you getting error messages about kerio every time you install new software,
try this workaround. This solution doesn't fix this problem, but removes annoying errors with postinstall scripts.

cd /var/lib/dpkg/info/ && \
sudo rm -rf kerio* && \
sudo apt install -f


Pls, need to fix ASAP.

Thank you,
Tomas
Re: Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #144144 is a reply to message #143939] Mon, 08 October 2018 00:09 Go to previous messageGo to next message
ssh is currently offline  ssh
Messages: 1
Registered: October 2018
Same here!
This forum thread was started 18 days ago! and there are also other reports on other sites:
askubuntu.com/questions/1079304/kerion-vpn-control-installat ion-error
ubuntuforums.org/showthread.php?t=2402815
wyldeplayground.net/kerion-vpn-control-installation-error/


So C'mon kerio people move your a** I don't think fixing a simple bug takes 18 days!
People are using your product, give some support for gods sake.
Re: Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #144178 is a reply to message #144144] Thu, 11 October 2018 11:59 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 109
Registered: March 2017
Location: Malta
This issue is fixed in Kerio Control 9.2.8 BETA 1

Ian Bugeja
GFI Software
Re: Problems installing Kerio VPN Client under 64bit ubuntu distribution. [message #144201 is a reply to message #143861] Fri, 12 October 2018 18:34 Go to previous message
DostalTomas is currently offline  DostalTomas
Messages: 2
Registered: October 2018
Thank you for fixing.

Best Regards,
Tomas
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