GFI Software Aurea SMB Solutions


Home » GFI User Forums » Kerio Connect » Unable to update antivirus. Receiving 403 error.
Unable to update antivirus. Receiving 403 error. [message #140619] Fri, 10 August 2018 01:39 Go to next message
blackbox is currently offline  blackbox
Messages: 16
Registered: May 2006
Antivirus last updated 15 hours ago. It looks like we've been receiving a 403 error from Kerio's update servers.

https://status.gfi.com/ doesn't seem to mention any issues.

Is anyone else experiencing this?

[09/Aug/2018 00:02:33] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 00:02:37] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 01:04:03] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 01:04:13] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 02:03:40] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 02:03:45] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 03:11:11] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 03:11:16] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 11:00:58] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[09/Aug/2018 11:01:09] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[09/Aug/2018 11:01:09] AntivirusModule.cpp: Antivirus update failed: Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[09/Aug/2018 16:02:58] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 16:03:04] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 17:03:03] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 17:03:08] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 18:02:30] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 18:02:35] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 19:02:24] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 19:02:28] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: HttpError403 (-2102)
Re: Unable to update antivirus. Receiving 403 error. [message #140621 is a reply to message #140619] Fri, 10 August 2018 09:42 Go to previous messageGo to next message
AndreKl is currently offline  AndreKl
Messages: 10
Registered: March 2018
same
Re: Unable to update antivirus. Receiving 403 error. [message #140622 is a reply to message #140621] Fri, 10 August 2018 10:54 Go to previous messageGo to next message
daniel is currently offline  daniel
Messages: 1
Registered: August 2018
Location: Ouagadougou
[09/Aug/2018 19:59:51] Antivirus Server error:(PID: 40567) Unable to fetch updates: HttpError403 (-2102)
[09/Aug/2018 19:59:51] Unable to perform Kerio Antivirus update. Error: Unable to fetch updates: HttpError403 (-2102)


D. SANFO
Re: Unable to update antivirus. Receiving 403 error. [message #140623 is a reply to message #140619] Fri, 10 August 2018 16:12 Go to previous messageGo to next message
dr_bw is currently offline  dr_bw
Messages: 5
Registered: August 2018
Looks like CDN problems again. Had that today and it fixed itself with a repair install and resetting the antivirus, probably because it was routed to a different server afterwards.
Re: Unable to update antivirus. Receiving 403 error. [message #140624 is a reply to message #140623] Fri, 10 August 2018 17:10 Go to previous messageGo to next message
b-tom is currently offline  b-tom
Messages: 152
Registered: January 2006
hm, Looks like it's related to your location. So far I can't confirm Antivirus 403 errors. No entries show up in the logfile.
Re: Unable to update antivirus. Receiving 403 error. [message #140630 is a reply to message #140621] Sun, 12 August 2018 18:42 Go to previous message
jimsky7 is currently offline  jimsky7
Messages: 21
Registered: April 2006
Location: San Francisco CA
Yes, absolutely. There are three things related to AV that plague my installation (9.2.7-3949 on Ubuntu 18.04 LTS and using "integrated Kerio Antivirus engine").

(I have substituted 'example.com' in the log snips below)

[11/Aug/2018 20:04:06] AntivirusModule.cpp: Antivirus update failed: Unable to initialize plugin, error: Recv. thread stopped/failed

[10/Aug/2018 11:09:01] mail_avir.cpp: Antivirus check of mail from <abc@example.com> to <xyz<_at_>example.com> failed: Plugin is not responding, error(3)

[08/Aug/2018 21:31:34] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: HttpError403 (-2102)

Even though I get these a lot (sometimes AV won't be able to update for over 24 hours), the Kerio-Connect dashboard still reports recent (26 minutes ago) AV updates.

Tonight I'm installing 'patch 2' of 9.2.7 because people report that at least it doesn't make Kerio-Connect unstable, and will report back what my results are/were.

Previous Topic: SMTP Authentication
Next Topic: Relay authentication being enforced on Whitelisted IP Addresses
Goto Forum:
  


Current Time: Fri Feb 22 15:56:07 CET 2019

Total time taken to generate the page: 0.03287 seconds