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Re: Kerio Connect 9.2.6 patch 2 [message #139812 is a reply to message #139809] Wed, 16 May 2018 13:18 Go to previous messageGo to next message
Jef Leroy is currently offline  Jef Leroy
Messages: 16
Registered: August 2015
Location: Strasbourg, France
I have always told my customers never to move or delete many mails in one single time. 100 Max.
Re: Kerio Connect 9.2.6 patch 2 [message #139829 is a reply to message #139812] Thu, 17 May 2018 04:40 Go to previous messageGo to next message
pcardoso is currently offline  pcardoso
Messages: 4
Registered: May 2010
After several restarts due to the upgrade to 9.2.6 we did the upgrade to patch 1 and most of the problems ended.
Somehow, yesterday we start having a bigger problem. The kerio starts and dies, so it is restarted after 30 secs.
This means the server is started EVERY 30 seconds, for hours.
Nothing we do fixes it. If we stop kerio it stops, but if we restart it it keeps restarting every 30 seconds....
Somehow, after some hours, it eventualy starts and doesn't restart for 1 or 2 hours, but then we have the problem again...

When will this end?
The customers are complaining and we don't know what to do...
We will probably start migrating users to Office 365 and end the kerio connect server...

Any idea on how to fix it? We don't have any message in the logs regarding to the process die. We can only see the new startup.
Re: Kerio Connect 9.2.6 patch 2 [message #139830 is a reply to message #139829] Thu, 17 May 2018 09:33 Go to previous messageGo to next message
CoBa is currently offline  CoBa
Messages: 7
Registered: May 2018
pcardoso wrote on Thu, 17 May 2018 04:40
After several restarts due to the upgrade to 9.2.6 we did the upgrade to patch 1 and most of the problems ended.
Somehow, yesterday we start having a bigger problem. The kerio starts and dies, so it is restarted after 30 secs.
This means the server is started EVERY 30 seconds, for hours.
Nothing we do fixes it. If we stop kerio it stops, but if we restart it it keeps restarting every 30 seconds....
Somehow, after some hours, it eventualy starts and doesn't restart for 1 or 2 hours, but then we have the problem again...

When will this end?
The customers are complaining and we don't know what to do...
We will probably start migrating users to Office 365 and end the kerio connect server...

Any idea on how to fix it? We don't have any message in the logs regarding to the process die. We can only see the new startup.


Downgrade to 9.2.3 an option?
Re: Kerio Connect 9.2.6 patch 2 [message #139835 is a reply to message #139687] Thu, 17 May 2018 15:45 Go to previous messageGo to next message
scottwilkins is currently offline  scottwilkins
Messages: 102
Registered: May 2006
Location: Tulsa, OK
Jef Leroy wrote on Sun, 06 May 2018 09:15
No update AV BitDefender since 4 Days 11 Hours !!!
I have 6.2.6 P2 on Ubuntu 14.04


My AV has completely stopped working, again. This is getting out of hand IMHO.
Re: Kerio Connect 9.2.6 patch 2 [message #139837 is a reply to message #139830] Thu, 17 May 2018 16:14 Go to previous messageGo to next message
pcardoso is currently offline  pcardoso
Messages: 4
Registered: May 2010
In fact, that's what support told me to do...

I'm a bit afraid to lose mailboxes like someone has reported.
Our main idea for now is to create a new server (replica) and run the downgrade on it to see if all goes well.
Re: Kerio Connect 9.2.6 patch 2 [message #139840 is a reply to message #139837] Thu, 17 May 2018 17:19 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 104
Registered: March 2017
Location: Malta
The crash is likely from ActiveSync and some non-compliant emails being sent from different mobile devices patch with a variety of different mobile OSes.

To resolve the issue you can either disable ActiveSync or else downgrade to 9.2.5p3. Mailboxes should not be lost by downgrading.


Ian Bugeja
GFI Software
Re: Kerio Connect 9.2.6 patch 2 [message #139916 is a reply to message #139840] Wed, 23 May 2018 11:59 Go to previous messageGo to next message
ToeiRei is currently offline  ToeiRei
Messages: 17
Registered: April 2010
I'm having two servers here, both pretty identical. One of them just got downgraded due to crashing every 5 minutes while the other one runs more or less fine but has less users, which leads me to the conclusion that it's got to be memory or traffic related...



Please stand by - the mailer daemon is busy burning your messages in hell.
Re: Kerio Connect 9.2.6 patch 2 [message #139991 is a reply to message #139651] Tue, 29 May 2018 17:10 Go to previous messageGo to next message
pcardoso is currently offline  pcardoso
Messages: 4
Registered: May 2010
Hi,

After almost one week with very few problems (one or two restarts a day and with about 3 days - weekend - without restart) this Monday we had lots of problems with it not working at all to all customers.
We decided to do the downgrade and since then, we didn't had any more problems.
We were a bit afraid of the downgrade after some reading here but we didn't face any problem at all neither we had to reconfigure any account.
We can say Kerio/GFI support were very helpful.
Re: Kerio Connect 9.2.6 patch 2 [message #140057 is a reply to message #139991] Fri, 01 June 2018 19:14 Go to previous messageGo to next message
Jambo is currently offline  Jambo
Messages: 21
Registered: October 2009
Downgrade to 9.2.5 patch 3 (3336).
Lost 20 of 95 Mailboxes (they were empty). Think it has to do with defect Indexfiles.

Before you downgrade, stop all services, backup config files manualy, make a full backup with Kerio integrated Backup and hope that you don´t need it...
Re: Kerio Connect 9.2.6 patch 2 [message #140081 is a reply to message #139651] Tue, 05 June 2018 09:14 Go to previous message
Johan Gunverth is currently offline  Johan Gunverth
Messages: 22
Registered: October 2015
Location: Göteborg, Sweden
I noticed that Mac-servers with SSD storage didn't have any of the mentioned problems with 9.2.6p1 or p2, but HDD ones certainly did.
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