while accessing Information store using web browser
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
while accessing Information store using web browser - 17.Apr.2008 10:14:47 AM
|
|
|
ss_shine
Posts: 5
Joined: 17.Apr.2008
Status: offline
|
While accessing GFI Mail Security to setup some features using web browser I am receiving following error.
How can I resolve it
Server Error in '/MailSecurity' Application.
--------------------------------------------------------------------------------
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[NullReferenceException: Object reference not set to an instance of an object.]
System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +246
System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +858
ContentSecurity.ML.Configuration.RemotingHelper.GetVsapiOptions() +0
ContentSecurity.Configuration.IsOptions.GetCurrentState(IsInfo& isInfo) +59
ContentSecurity.Configuration.IsOptions.propSheetView_LoadingSettings(Object sender, EventArgs e) +125
GFI.Common.Web.FEViews.PropSheetControl.OnLoading(EventArgs e)
GFI.Common.Web.FEViews.PropSheetControl.Page_Load(Object sender, EventArgs e)
System.Web.UI.Control.OnLoad(EventArgs e) +67
System.Web.UI.Control.LoadRecursive() +35
System.Web.UI.Control.LoadRecursive() +98
System.Web.UI.Control.LoadRecursive() +98
System.Web.UI.Control.LoadRecursive() +98
System.Web.UI.Page.ProcessRequestMain() +750
--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:1.1.4322.2407; ASP.NET Version:1.1.4322.2407
Sunny
|
|
|
|
|
RE: while accessing Information store using web browser - 18.Apr.2008 9:23:17 AM
|
|
|
JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
|
Hello ss_shine,
When you access this section of the interface (that is only present when MailSecurity is installed on the Exchange server) the software will try to read some registry values.
My guess is that these registry values are missing on your system. Did you recently change anything on your MailSecurity machine?
Can you please check if the following Registry entry is present on your system: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan
If it is not there I can send a registry file to you in order to import it.
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
|
|
|
|
|
RE: while accessing Information store using web browser - 18.Apr.2008 10:09:29 AM
|
|
|
ss_shine
Posts: 5
Joined: 17.Apr.2008
Status: offline
|
Hi Jan,
No I do not have those registry entyry. I have not change anything, but I do not know how did it is not presented in registry key.
I have attached the print screen of my MSExchangeIS Keys.
|
|
|
|
|
RE: while accessing Information store using web browser - 21.Apr.2008 8:20:16 AM
|
|
|
JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
|
Hello ss_shine,
This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-65152 - ss_shine
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
|
|
|
|
|
RE: while accessing Information store using web browser - 21.Apr.2008 4:50:00 PM
|
|
|
ss_shine
Posts: 5
Joined: 17.Apr.2008
Status: offline
|
Hi Jan,
Thank you very much for the help. The registry key that you send me have worked.
Again Thank you. You can close the case.
Sunny
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Printable Version
