w3wp.exe
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w3wp.exe - 27.Feb.2008 11:06:06 AM
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mlarson
Posts: 5
Joined: 12.Feb.2008
Status: offline
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A couple times since we upgraded to version 5 build 20071109. We have had issues with the w3wp.exe utilizing 99% of the cpu. I enabled the debug mode after the last time.
Currently my only ways to clear the problem are to run an iisreset or reboot the server. What is causing this issue?
While running the troubleshooter, w3wp spiked again to 99%.
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RE: w3wp.exe - 27.Feb.2008 12:01:35 PM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hi
Are there any errors in the Application event log?
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: w3wp.exe - 27.Feb.2008 12:29:49 PM
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mlarson
Posts: 5
Joined: 12.Feb.2008
Status: offline
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Not near the time it started this.
The only error I see is this one that happened a day before the cpu utilization pegged.
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 2/26/2008
Time: 10:53:14 AM
User: N/A
Computer: MAILARC
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/26/2008 10:53:11 AM
Event time (UTC): 2/26/2008 4:53:11 PM
Event ID: da7014fc37494fb4bb79830ae9cfceb3
Event sequence: 1088
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/Root/MailArchiver-1-128480174331456398
Trust level: Full
Application Virtual Path: /MailArchiver
Application Path: D:\GFI\MailArchiver\ASPNET\
Machine name: MAILARC
Process information:
Process ID: 2880
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: HttpUnhandledException
Exception message: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Request information:
Request URL: http://mailarc/MailArchiver/Pages/store.aspx
Request path: /MailArchiver/Pages/store.aspx
User host address:
User:
Is authenticated: True
Authentication Type: ADA\UnknownWindows
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 6
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.PageAsyncInfo.CallHandlersPossiblyUnderLock(Boolean onPageThread)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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RE: w3wp.exe - 28.Feb.2008 7:24:32 AM
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JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
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Hello mlarson,
Just to make sure, are you running any Anti Virus software on your server and if so, have you made sure the correct exclusions are in place: http://kbase.gfi.com/showarticle.asp?id=KBID001522?
You mentioned that you normally resolve the issue by resetting IIS or rebooting the server. Did you also try to re-register ASP.NET with IIS:
1. Open Command Prompt
2. Go to <Windows Directory>\Microsoft.NET\Framework\<version number>\
3. Type the command ‘aspnet_regiis.exe –i’ and press ENTER
Are there no Errors/Warnings in your Event log thrown by MailArchiver?
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: w3wp.exe - 7.Mar.2008 9:25:31 AM
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ServiceIns
Posts: 7
Joined: 12.Dec.2007
Status: offline
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I have the same problem. It appears to happen every couple of weeks.
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RE: w3wp.exe - 9.Mar.2008 10:45:25 PM
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tcity
Posts: 1
Joined: 9.Mar.2008
Status: offline
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Also having exactly the same issues:
100% load on w3wp, happens randomly, can be everyday or once a week
IIS restart solves the issue until next time
Server has no anti-virus, is up to date in MARC5 version and windows patches (server 2003 SP2)
Have reinstalled IIS and MARC and re-registered IIS to no avail
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RE: w3wp.exe - 10.Mar.2008 3:36:24 AM
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JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
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Hello mlarson, Servicelns and tcity,
This issue is currently being handled by support. The reference number(s) used are:
CAS-57253 - mlarson
CAS-57254 - Servicelns
CAS-57255 - tcity
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: w3wp.exe - 11.Mar.2008 12:44:22 PM
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matt_b
Posts: 3
Joined: 1.May2007
Status: offline
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I also have this problem - it's happened once yesterday and 3 times today.
During one of the occasions where w3wp.exe was using 100% CPU, I ran ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to see what files/registry keys were being accessed - the w3wp process did not open anything at all, but the process MArc.Store was issuing many many Read File requests on the file C:\Progam Files\GFI\MailArchiver\Store\Cache\UPDATESCACHE.FDB. Not sure if this helps diagnose the problem.
Is there any news on a fix for this problem?
Matt
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RE: w3wp.exe - 12.Mar.2008 6:19:45 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hello Matt
We are currently looking into this problem but unfortunately it cannot be reproduced in our test environment. If you wish you can help us to resolve this problem with a remote session. Just send me an email to rodion@gfi.com
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: w3wp.exe - 17.Mar.2008 2:15:58 AM
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MJoyce
Posts: 110
Joined: 13.May2003
Status: offline
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I'm on v4 and just had the same problem.
ISSRESET fixed it.
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RE: w3wp.exe - 5.Jun.2008 5:20:41 AM
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MatLane
Posts: 4
Joined: 10.Oct.2007
Status: offline
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I am also having the same problems, no solutions have been posted so could I have a support ticket or the solution be posted to help eveyone else? I am running v5.0 build 20071109.
w3wp.exe relates to application pools in IIS, once i stoppped and restarted the MailArchiverPool CPU usage went back to 0%.
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