No results using custom dates in email archive search

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  • Total Posts : 3
  • Joined: 3/25/2013
  • Status: offline
No results using custom dates in email archive search Friday, June 09, 2017 6:21 PM (permalink)
Currently on Version 12.1 Build 20161215.
I've had this problem for quite a while, the last two times I upgraded to a newer version I hoped the issue would go away, but it hasn't
Whenever I try to search emails and put in a custom date range I get zero results.  If I just choose one of the predefined ranges in the drop down box it works fine.  Anyone else have this problem?  Any suggestions?
    Carly Sherman_GFI

    • Total Posts : 33
    • Joined: 4/21/2017
    • Status: offline
    Re:No results using custom dates in email archive search Wednesday, June 14, 2017 3:49 PM (permalink)
    Hello misgci - this may be related to the database in use. If you are using the Firebird database, we recommend you update the database to SQL Server 2005 or later:
    If you are using a SQL database, please submit a ticket to support through your account at as it may be a bug. 
    <message edited by Carly Sherman_GFI on Wednesday, June 14, 2017 3:50 PM>
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