Errors Installing 64bit Faxmaker

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djr

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  • Joined: 2/22/2017
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Errors Installing 64bit Faxmaker Wednesday, February 22, 2017 7:17 PM (permalink)
Hi, I'm having some trouble installing 64bit Faxmaker on some 64bit Windows 7 Enterprise machines. It doesn't happen on all of them so I'm having trouble narrowing down the issue.
 
During installation I receive an error "Error 1721. There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
 
I click OK and the installation continues and then I receive this error: "There was a problem starting pntinst.dll. The specified module could not be found."
 
Then I click OK and receive "Internal Error 2753. fmstart.exe"
 
After this, the GFI\FAXmaker Client folder is found in Program Files (x86) but only contains two items - gfimntr_x64.dll and an AMD64 folder containing fmp_drv.dll.
 
Like I mentioned this only happens on some PCs, all using the same 64bit Windows 7 image, imaged using Microsoft SCCM. I'd appreciate any ideas on how to resolve this.
Edit: Thought I'd mention that we're running Office 2013 32-bit and using the "Outlook New Message form" option of Faxmaker.
Thank you.
<message edited by djr on Wednesday, February 22, 2017 7:18 PM>
 
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