Version 21.1 coming

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Charlie IT

  • Total Posts : 372
  • Joined: 3/2/2005
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What was I thinking Tuesday, December 05, 2017 9:57 AM (permalink)
I upgraded to 
Version: 21.1 Build: 20171027 Installed patch 1
NOW
Event 3001
Emails failed to be processed by GFI MailEssentials
A number of emails failed to be processed by GFI MailEssentials.
As a precautionary measure, these emails were saved in D:\Program Files\GFI\MailEssentials\Antispam\FailedMails.
There are currently 1 emails in this location.
 
just an update has failed 4 time in the last 24 hours
    UPDATE 12062017 4 more today
 
<message edited by Charlie IT on Wednesday, December 06, 2017 11:46 PM>
 
#16
    tim.frodermann

    • Total Posts : 25
    • Joined: 6/9/2010
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    Re:What was I thinking Wednesday, December 06, 2017 10:00 AM (permalink)
    Hello,
    me too. I have this with 3 or 4 installations I upgraded to 21.1 Build 20171027 (with the patch installed).
    I have an open support call, but no result as of yet.
     
    What I can say is that those mails are delivered to the recipient even though they are put in the FailedMails Folder.
     
    And I noticed that in all 4 cases it happens at the same minute in different hours, e.g.:
     
    Installation 1:  FailedMails at 08:59, 10:59, 01:59 ...
    Installation 2: Failed Mails at 10:26, 12:26, 02:26 ...
     
    I believe the minute could be related to the last time the services were restarted, but i don't know for sure.
     
     
    Tim
     
    #17
      Dubindee

      • Total Posts : 35
      • Joined: 4/24/2004
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      Re:What was I thinking Wednesday, December 06, 2017 10:31 AM (permalink)
      Thanks for your effort and updates guy. So I will still wait until doin' the upgrade ... or searching for alternatives.
      cheers,
      Dirk
       
      #18
        Charlie IT

        • Total Posts : 372
        • Joined: 3/2/2005
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        Re:What was I thinking Wednesday, December 06, 2017 10:49 AM (permalink)
        Hi Tim
         
        Let me know how you make out
        Thanks
        Charlie
        <message edited by Charlie IT on Wednesday, December 06, 2017 5:39 PM>
         
        #19
          Charlie IT

          • Total Posts : 372
          • Joined: 3/2/2005
          • Status: offline
          Re:What was I thinking Wednesday, December 06, 2017 6:47 PM (permalink)
          Hi Dubindee
          Hold off on the upgrade, just my experience
          I thought that the patch would correct an ongoing issue.
          But not.
          I have been using GFI since 2005 and have droped several of their products due to issues and poor response to issues that have not been corrected.
          I have opened a support case a few minutes ago
          GFI-171207-522564
          <message edited by Charlie IT on Thursday, December 07, 2017 1:48 PM>
           
          #20
            tim.frodermann

            • Total Posts : 25
            • Joined: 6/9/2010
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            Re:What was I thinking Thursday, December 07, 2017 7:39 AM (permalink)
            Hi,
             
            I was given a private patch this morning, installed it on three servers and they are good now (6 hrs without failed Mails seems safe).
             
            It was basically exchanging %CommonProgramFiles(x86)%\GFI\common\TextConvertersProxy.dll for a new version of the dll.
             
            Refer to case #GFI-171204-521751 I am not sure if I am allowed to post the link to the patch here.
             
            Greetings,
            Tim
             
            #21
              Charlie IT

              • Total Posts : 372
              • Joined: 3/2/2005
              • Status: offline
              Re:What was I thinking Thursday, December 07, 2017 7:49 AM (permalink)
              Tim
              Thank you for the update
              I hope they will give me the patch
               
              Update
              The patch is in and so far so good..
               
              Update
              no errors in the past 24hrs
              Thank you 
              <message edited by Charlie IT on Friday, December 08, 2017 1:11 PM>
               
              #22
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