Upgrade to 21 now letting through spam

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arextreme

  • Total Posts : 2
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  • Location: Canada
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Upgrade to 21 now letting through spam Saturday, October 07, 2017 11:43 PM (permalink)
Hi everyone,

I just upgraded the server from 20 to 21 and now it seems to be letting through a lot more spam. What normally is picked up by Spamrazor and Greylist is now bring let through. Is anyone else having this issue?

Thanks,
Gary
 
#1
    polfi

    • Total Posts : 22
    • Joined: 10/20/2014
    • Status: offline
    Re:Upgrade to 21 now letting through spam Monday, October 09, 2017 8:24 AM (permalink)
    We have also serious problems.
    We have to disable the GFIAvRoutingAgent because the Exchange Transport service crahes.
    Also the AS ScanEngine crashes several times a day with the error
     
    Faulting application name: gfiscans.exe, version: 21.0.36.33, time stamp: 0x59d34c19
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000fb8
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
     
    or
    Faulting application name: gfiscans.exe, version: 21.0.36.33, time stamp: 0x59d34c19
    Faulting module name: OLEAUT32.dll, version: 6.1.7601.23775, time stamp: 0x58f4db68
    Exception code: 0xc0000005
    Fault offset: 0x00004740
    Faulting process id: 0x6198
    Faulting application start time: 0x01d33fd9c39279f4
    Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\gfiscans.exe
    Faulting module path: C:\Windows\syswow64\OLEAUT32.dll
    Report Id: 04f006b4-abcd-11e7-b9df-4000e715a4ec
     
    or

    Faulting application name: gfiscans.exe, version: 21.0.36.33, time stamp: 0x59d34c19
    Faulting module name: keycheck.dll, version: 21.0.36.9, time stamp: 0x59d34ac7
    Exception code: 0xc0000005
    Fault offset: 0x000048e1
    Faulting process id: 0x536c
    Faulting application start time: 0x01d33fdb0c2cca74
    Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\gfiscans.exe
    Faulting module path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\keycheck.dll
    Report Id: 0e384594-abd5-11e7-b9df-4000e715a4ec

    We hvae a Master/Slave installation and on the Slave there is NO AS ScanEngine Service?????

    Futhermore we bouht this product because of 2 Virus engines, now only 1 is licensed.
    And the Update of the singantures doesn't work, too!!!

    This is not acceptable!
     
    <message edited by polfi on Monday, October 09, 2017 8:32 AM>
     
    #2
      garob

      • Total Posts : 1
      • Joined: 5/7/2014
      • Status: offline
      Re:Upgrade to 21 now letting through spam- DO NOT UPDATE TO VERSION 21 Monday, October 09, 2017 4:16 PM (permalink)
      I have exactly the same issue and have a ticket open with GFI with no resolution .. 
      DO NOT UPDATE TO VERSION 21 . It should be pulled from the website until it works . 
       
      #3
        ianb

        • Total Posts : 925
        • Status: offline
        Re:Upgrade to 21 now letting through spam- DO NOT UPDATE TO VERSION 21 Tuesday, October 10, 2017 11:56 AM (permalink)
        For the Exchange 2010/2007 issue an automatic update has been just released. Once applied the Exchange Transport service works fine.
        Ian Bugeja
        GFI Software
        Blog-Twitter-YouTube-Facebook
         
        #4
          rdinapoli

          • Total Posts : 7
          • Joined: 5/10/2007
          • Status: offline
          Re:Upgrade to 21 now letting through spam- DO NOT UPDATE TO VERSION 21 Wednesday, October 11, 2017 12:33 PM (permalink)
          There have been 2 patches which did not help until I disabled GREYLIST
           
          Spoke too soon the AS SCAN ENGINE keeps stopping.
          <message edited by rdinapoli on Wednesday, October 11, 2017 1:32 PM>
           
          #5
            tim.frodermann

            • Total Posts : 21
            • Joined: 6/9/2010
            • Status: offline
            Re:Upgrade to 21 now letting through spam Wednesday, October 11, 2017 1:31 PM (permalink)
            Hi,
            I may have the same Problem.
            Could you please check if the "GFI Mailessentials AS Scan Engine" is crashing in your Server?
             
            In my case I have the General Problem right after upgrading that this Service keeps on crashing. While down, incoming mail is not scanned and therefore more spam is getting through.
             
            I am opening a Support case as i write..
             
            Bye,
            Tim
             
            EDIT: Aargh, didn't read properly. You also have crashing Scan Engines, so that is the Problem...
            <message edited by tim.frodermann on Wednesday, October 11, 2017 1:34 PM>
             
            #6
              rdinapoli

              • Total Posts : 7
              • Joined: 5/10/2007
              • Status: offline
              Re:Upgrade to 21 now letting through spam Wednesday, October 11, 2017 1:52 PM (permalink)
              This is the latest from Tech Support, after applying 2 patches
               
              Stop Microsoft Exchange Transport service Stop GFI MailEssentials AS Scan Engine service In the root folder where MailEssentials is installed (usually C:\Program Files (x86)\GFI\MailEssentials, go to Antispam folder and backup KeyCheck.dll Replace it with the following http://psg.gfi.com/ME/Patches/ME21/GFIME-3569.zip
              Start back GFI MailEssentials AS Scan Engine service Start back Microsoft Exchange Transport service.
               
              So far so good, the AS engine has been on for 15 minutes!
               
              WOO HOO!
               
              #7
                tim.frodermann

                • Total Posts : 21
                • Joined: 6/9/2010
                • Status: offline
                Re:Upgrade to 21 now letting through spam Wednesday, October 11, 2017 4:02 PM (permalink)
                Hi,
                 
                I can not confirm, this is working. I had creashes after replacing the dll.
                But in eventlog i can see, that not always the keycheck.dll ist the faulting module. I also have:
                 
                D:\Program Files\GFI\MailEssentials\Antispam\Tnef2Mime.dll
                D:\Program Files\GFI\MailEssentials\Antispam\kwhite.dll
                C:\Windows\syswow64\OLEAUT32.dll
                D:\Program Files\GFI\MailEssentials\Antispam\ScanEngineCore.dll
                 
                And a few others
                 
                #8
                  Jelle

                  • Total Posts : 89
                  • Joined: 6/9/2008
                  • Location: Germany
                  • Status: offline
                  Re:Upgrade to 21 now letting through spam Friday, October 13, 2017 8:47 AM (permalink)
                  Updated from 20.1 to 21 yesterday evening. All 3 available patches have been installed! Had 29 crashes since then! A lot of mails are dropped in "FailedMails" of Exchange 2010 and have to be processed manually.
                   
                  In my case it's the Tnef2Mime.dll
                   
                  Name der fehlerhaften Anwendung: gfiscans.exe, Version: 21.0.36.33, Zeitstempel: 0x59d34c19
                  Name des fehlerhaften Moduls: Tnef2Mime.dll, Version: 21.0.36.54, Zeitstempel: 0x59d341f6
                  Ausnahmecode: 0xc0000005
                  Fehleroffset: 0x000098e7
                  ID des fehlerhaften Prozesses: 0x34a4
                  Startzeit der fehlerhaften Anwendung: 0x01d343f221f47724
                  Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\GFI\MailEssentials\Antispam\gfiscans.exe
                  Pfad des fehlerhaften Moduls: C:\Program Files (x86)\GFI\MailEssentials\Antispam\Tnef2Mime.dll
                  Berichtskennung: 8f2555a0-afe6-11e7-9e36-0050568126d7
                  GFI MailEssentials for Exchange/SMTP 21 (20171003) on Exchange 2010
                  GFI MailArchiver 2012 (20120928) with FireBird
                  GFI EventsManager 2013 13.1.0 (20130606)
                   
                  #9
                    sputnam

                    • Total Posts : 385
                    • Joined: 1/10/2007
                    • Status: offline
                    Re:Upgrade to 21 now letting through spam- DO NOT UPDATE TO VERSION 21 Friday, October 13, 2017 10:17 PM (permalink)
                    Had the same issue.  Majority of my clients including me are running SBS 2011  (Server 2008R@ with Exchange 2010SP3)
                     
                    First the Transport service wouldn't start then the gfiscans service crashing.  The keycheck.dll hotfix didn't resolve the issue. This however  did:
                     
                    After installing patch3 from the Web GUI > Product updates, development has released a new patch to fix most of the AS crashing issues.
                    Please see the following steps:
                    1) Stop Microsoft Exchange Transport service
                    2) Stop GFI MailEssentials AS Scan Engine service
                    3) In the root folder where MailEssentials is installed (usually C:\Program Files (x86)\GFI\MailEssentials, go to Antispam folder and backup blacklist.dll)
                    4) Replace it with the following http://psg.gfi.com/ME/Patches/ME21/GFIME-3595.zip
                    5) Start back GFI MailEssentials AS Scan Engine service
                    6) Start back Microsoft Exchange Transport service
                    Regards,
                    Steven
                     
                    #10
                      francesco73

                      • Total Posts : 5
                      • Joined: 11/30/2015
                      • Status: offline
                      Re:Upgrade to 21 now letting through spam Tuesday, October 17, 2017 9:13 AM (permalink)
                      Any update on this? we have the same problem with As Scan engine after upgrade to 21
                       
                      #11
                        Jelle

                        • Total Posts : 89
                        • Joined: 6/9/2008
                        • Location: Germany
                        • Status: offline
                        Re:Upgrade to 21 now letting through spam 1 day and 8 hrs. ago (permalink)
                        Still issues. Scan Engine failed more than 80 times since last week. More than 350 emails went to FailedMails directory although it seems they reached their destination nevertheless. Seriously thinking about dropping MailEssentials
                        GFI MailEssentials for Exchange/SMTP 21 (20171003) on Exchange 2010
                        GFI MailArchiver 2012 (20120928) with FireBird
                        GFI EventsManager 2013 13.1.0 (20130606)
                         
                        #12
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