Problem with search service

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sgiusto

  • Total Posts : 48
  • Joined: 3/10/2006
  • Status: offline
Problem with search service Wednesday, July 19, 2017 7:29 AM (permalink)
Hello,
after upgrading to latest release (12.2 build 20170623) the search service crashes every 10 minutes.
Every index is marked as invalid.
reindexing or detaching/attaching archive will have no effect.
enabling logs it reports:
  Index path not found. Waiting a minute for drive to load
  warning: Index state for dbGuid  could not be retrieved as it was not found in index collection
 
the path obviously exists and it has the correct permissions. (even specifying an administrative user in index management the problem persists)
we are running on a Windows 2003 server SP2
 
 
#1
    mierwins

    • Total Posts : 9
    • Joined: 1/25/2017
    • Status: offline
    Re:Problem with search service Thursday, October 12, 2017 3:15 PM (permalink)
    Same exact problem here.  Index go to rebuilding state randomly.  I'ave had a ticket 171003-511973 open for about a week a half.  I was told the next day my issue was with L3 support so it was the highest priority. All I seem to be getting back are L1 tech responses asking me to try various things to buy them time.  This is completely unacceptable.  
     
    I'm going to go post some poor reviews and create a new GFI Support Sucks thread on Spiceworks.  I'm not sure what it'll take to get these guy to actually treat this product like an enterprise product and support it properly.  Unbelievable!
     
    #2
      Carly Sherman_GFI

      • Total Posts : 26
      • Joined: 4/21/2017
      • Status: offline
      Re:Problem with search service Thursday, October 12, 2017 5:12 PM (permalink)
      Hi sgiusto - I'm sorry you are having issues with the latest release. Please contact support www.gfi.com/support to get immediate help with this issue. Also, Windows 2003 SP2 is not a supported OS: http://manuals.gfi.com/en...softwarereqs.htm 
       
      #3
        Carly Sherman_GFI

        • Total Posts : 26
        • Joined: 4/21/2017
        • Status: offline
        Re:Problem with search service Thursday, October 12, 2017 5:15 PM (permalink)
        Hi mierwins -  I'm sorry for the frustration and I know your support case has been escalated. Hopefully they will be able to resolve the issue quickly. 
         
        #4
          ianb

          • Total Posts : 925
          • Status: offline
          Re:Problem with search service Thursday, October 12, 2017 6:41 PM (permalink)
          Hi

          What is the type of system physical or virtual (hyperv or vmware) and what type of disks are being used?

          Support for Windows 2003 and Exchange was dropped in last release.

          Ian Bugeja
          GFI Software
          Blog-Twitter-YouTube-Facebook
           
          #5
            mierwins

            • Total Posts : 9
            • Joined: 1/25/2017
            • Status: offline
            Re:Problem with search service Thursday, October 12, 2017 8:22 PM (permalink)
            You realize his problem was 3 months ago!?
             
            #6
              mierwins

              • Total Posts : 9
              • Joined: 1/25/2017
              • Status: offline
              Re:Problem with search service Thursday, October 12, 2017 9:12 PM (permalink)
              Ian, for our setup it's physical hardware, not vmware and we are running 12gbps SSD's (10 of them in RAID5).  Server has 512GB of RAM and latest intel processors (two socket).  
               
              #7
                mierwins

                • Total Posts : 9
                • Joined: 1/25/2017
                • Status: offline
                Re:Problem with search service Friday, October 13, 2017 7:02 PM (permalink)
                Still no response from anyone.  Crickets!
                 
                #8
                  mierwins

                  • Total Posts : 9
                  • Joined: 1/25/2017
                  • Status: offline
                  Re:Problem with search service Monday, October 16, 2017 4:59 PM (permalink)
                  I just got an email about specials to renew SMA. Three years for the price of 2.  But there's no actual support so why would anyone do that?
                   
                  Still waiting to hear from someone on my issue.
                  Thanks!
                   
                  #9
                    mierwins

                    • Total Posts : 9
                    • Joined: 1/25/2017
                    • Status: offline
                    Re:Problem with search service Tuesday, October 17, 2017 12:54 PM (permalink)
                    Still no response from GFI.  Going on 3 weeks now.
                     
                    #10
                      mierwins

                      • Total Posts : 9
                      • Joined: 1/25/2017
                      • Status: offline
                      Re:Problem with search service 1 day and 10 hrs. ago (permalink)
                      Still no contact from anyone in support.......crickets.....
                       
                      #11
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