User intermittent archiving of messages

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tedw

  • Total Posts : 38
  • Joined: 11/16/2010
  • Status: offline
User intermittent archiving of messages Monday, May 15, 2017 12:12 PM (permalink)
Hi,
 
I seem to have at least one of our users having intermittent archiving some days it seems to archive all of their emails but so far today none have been archived and they have had at least 12 emails addressed to them, this is not effecting every user and as far as I can tell it is only one user that has this problem but I can't say for sure if that is correct as we have 600 users, so far I have made sure that Exchange is archiving the emails off to the archive mailbox and that GFI MailArchiver is picking the mail up but they are not showing for that user, any advise of what I could try next.
 
Thanks
 
#1
    AllenD

    • Total Posts : 194
    • Joined: 7/17/2012
    • Status: offline
    Re:User intermittent archiving of messages Monday, May 15, 2017 3:28 PM (permalink)
    Please open a case with the support team at accounts.gfi.com and they will be able to assist you.
    Allen D.
    GFI Software
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    #2
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