How to get support.

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cpenco

  • Total Posts : 3
  • Joined: 1/23/2017
  • Status: offline
How to get support. Wednesday, January 25, 2017 5:42 PM (permalink)
Is anyone able to contact support from web, mail or chat with GFI?
 
I used the form at "http://www.gfi.com/support/technical-support-form" , that is btw, not accessible from normal web navigation.
More than 24 hours passed and no one contacted me about my issue, just got the autoreply from a ticketing system.
If this is how support work at GFI, I will for sure asap start looking for a new product before the end of my subscription.
On my customer portal there are only local resellers listed, which don’t have a clue about it.
I'm really disappointed with the level of support provided (read: none).
 
An answer from GFI staff would be appreciated.
 
Regards,
Cristian
 
#1
    AlexImagine

    • Total Posts : 7
    • Joined: 1/25/2017
    • Status: offline
    Re:How to get support. Friday, January 27, 2017 7:39 PM (permalink)
    I think they changed the request form url lately, in this post , 3rd choice, is what you are looking for :
     
    #2
      TreborNimar

      • Total Posts : 10
      • Joined: 2/28/2008
      • Status: offline
      Re:How to get support. Friday, February 03, 2017 3:00 AM (permalink)
      Try logging into Support using your GFI account credentials or your license key from here: https://accounts.gfi.com/support.  If you are an end-user you should have options to contact your reseller or GFI.  
       
      I'm a GFI reseller and I can no longer get support directly from GFI.  I have to go through my distributor to get support.  
       
      Robert
       
       
      #3
        LSUSGFI

        • Total Posts : 9
        • Joined: 3/7/2016
        • Status: offline
        Re:How to get support. Friday, February 03, 2017 7:05 AM (permalink)
        i used this adresse, but it seems to be only for open cases: productsupport@gfi.com
        nevertheless i got a case number from there

         
        #4
          CeeTee

          • Total Posts : 19
          • Joined: 11/27/2015
          • Status: offline
          Re:How to get support. Friday, February 03, 2017 10:15 PM (permalink)
           
          http://www.gfi.com/supportform   is the place to start, and will assign a ticket. 

           
           
          #5
            dhawkins

            • Total Posts : 5
            • Joined: 2/10/2017
            • Status: offline
            Re:How to get support. Friday, February 10, 2017 8:19 PM (permalink)
            Not a single response? I supposed some companies think they can just throw up a forum and all the users will fix each others problems?
             
            #6
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