Faxmaker printer issue

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olek

  • Total Posts : 3
  • Joined: 3/7/2017
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Faxmaker printer issue Thursday, March 09, 2017 11:36 AM (permalink)
Hi all,
 
we are using GFI Faxmaker 2011 on Win 2012 r2.
 
we have following issues:
when sending fax from outlook it successfuly comes into folder Faxmaker/out/pending and is visible in gfi monitor but in some time it is being rejected with following info:
1812: converter module error. Could not convert FMK file to FAX file.
or
1701: Document conversion timeout. Make sure that the FaxMaker printer driver is installed on the GFIFAX port server and set as the default printer. Verify that the application program is installed on the server and that an association exists for printing with the files.
 
We took a look into all the articles and mainly to:


 
We went further and reinstalled Faxmaker printer.
 
Now we face still same issue and moreover started to get following errors in Event Viewer:
Faulting application name: spoolsv.exe, version: 6.3.9600.17480, time stamp: 0x54585db9Faulting module name: gfi_log_x64.dll, version: 20120.306.150.199, time stamp: 0x4f562ad6Exception code: 0xc0000005Fault offset: 0x0000000000001369Faulting process id: 0x98cFaulting application start time: 0x01d298beaff7835cFaulting application path: C:\Windows\System32\spoolsv.exeFaulting module path: C:\Program Files (x86)\GFI\FaxMaker\gfi_log_x64.dllReport Id: f2dd9db9-04b1-11e7-80d7-40009877933eFaulting package full name: Faulting package-relative application ID: 
 
We suppose that the main issue is with the Faxmaker printer, but don't know how to workaround it.
Probably there is a kind of driver fix or whatever.
Also in faxserver.gfi_log following info:
2017-03-09,11:08:35,446,1,"#00000634","#00000960","info   ","faxserver","ProcessOutFAX() >> [C:\Program Files (x86)\GFI\FaxMaker\out\20170309_110835_00001.sfm]"2017-03-09,11:08:35,461,1,"#00000634","#00000960","info   ","faxserver","ProcessOutFAX()  <<  Fax submitted to priority queues, waiting for processing."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking fax from[UserName@domain]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : Coverpages Status  [disabled]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : Demand Billing Code  [disabled]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : Maximum Pages  [-1]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking if the user is default..."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : sender did  not resolve as default user, resolving to userid"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : resolved user[UserName@domain] to id[5512f75ae269f14a82d119d44d50ea7f]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking if the user is faxmaker user..."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking if the user is faxmaker user...ok"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : using id[5512f75ae269f14a82d119d44d50ea7f] as sender"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking recipients' numbers..."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking number[03097006421]"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking recipients' numbers...ok"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking attachments..."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking attachment[C:\Program Files (x86)\GFI\FaxMaker\out\pending\rsa30bd5752.pdf]..."2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking attachments...ok"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking fcoverpages"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : checking coverpages"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : finished with coverpages"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgCheckErrors : returning success"2017-03-09,11:08:35,461,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgPrepare : getting personal info..."2017-03-09,11:08:35,477,1,"#00000634","#00000a2c","info   ","faxserver","[20170309_110835_00001.sfm]outmsgPrepare : getting personal info...ok"
2017-03-09,11:13:35,782,1,"#00000634","#00000a2c","error  ","faxserver","faxusers_c::fmgfidb_c::isfaxmakeruser(UserName@domain, FMRULE_USERS) _ failed"2017-03-09,11:13:35,782,1,"#00000634","#00000a2c","info   ","faxserver","[]queuemgrCreateBodyReportEx _ Creating Plain Text report"2017-03-09,11:13:35,798,1,"#00000634","#00000a2c","info   ","faxserver","ProcessFaxes() << Fax cannot be processed, message deleted and report sent. "
 
UserName@domain is user who send fax. 
Any support will be highly appreciated.
 
Thanks in advance!
<message edited by olek on Thursday, March 09, 2017 12:00 PM>
 
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