Checking Microsoft Products hangs at 20%

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  • Total Posts : 31
  • Joined: 11/20/2014
  • Status: offline
Checking Microsoft Products hangs at 20% Thursday, March 09, 2017 3:15 PM (permalink)
I have had a few computers that sometimes cannot finish a custom scan.  It will get to Checking Microsoft products and then hang at 20% and the number of audit operations processed does not increase.  Restarting does not help.  Any ideas?

    • Total Posts : 7
    • Joined: 6/4/2004
    • Location: jacksonville, FL
    • Status: offline
    Re:Checking Microsoft Products hangs at 20% Friday, March 24, 2017 3:15 PM (permalink)
    Try checking the version of Microsoft Silverlight that is installed on the target machine.  If version 5.1.30514, either remove or install the latest version.  I had a support ticket concerning the same issue and updating or removing Microsoft Silverlight corrected my issue.
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