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smnp go down - 22.May2005 8:19:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

hi,
i had too many problems to check with smnp my SAI's. When the smnp work in 5.5, it go down in a no specific time. In the 6, the smnp didn't work with my sai, but the smnp work perfectly. NOW , the smnp work perfectly but it go down in time intervals, and i have to reboot the services to work any time.... Can somebody explain my it??? Can help me???

Post #: 1

RE: smnp go down - 22.May2005 9:12:00 PM

vladnasta

Posts: 15
Joined: 7.Jul.2004
Status: offline

Hi Chino,

1. Enable debug in registry by accessing the key
"HKEY_LOCAL_MACHINE\SOFTWARE\GFI\NSM6\Config"
and setting the value Debug from 0 to 1

2. Restart the 'GFI Network Server Monitor Attendant' and 'GFI Network Server Monitor 6.0 engine' services

3. Reproduce the problem.

4. Run the 'GFI N.S.M. 6.0 Troubleshooter' from the NSM program group

5. Zip and send the files gathered by the troubleshooter to vlad@gfitemasoft.com .

6. Disable debug by following same as step #1 but setting Debug value from 1 to 0

We will analyze the logs and get back to you.

[ May 31, 2005, 02:53 AM: Message edited by: Vlad Nasta ]

(in reply to chino)

Post #: 2

RE: smnp go down - 22.May2005 11:16:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

thank you, i'll send the email the next time the snmp go down.

(in reply to chino)

Post #: 3

RE: smnp go down - 23.May2005 8:51:00 PM

wstahn

Posts: 115
Joined: 26.Dec.2004
From: Hamburg/Germany
Status: offline

Hi,

I'm back with SNMP problems... This night all SNMP checks stopped working. "Monitor now" gives "Unable to establish SNMP session" . SNMP Walk still works. I then tried to restart the services and discovered, that nsmengine6.exe could not be stopped the usual way using "Services". I had to use the Task Manager to kick it out. After restart, everything works fine. Interestingly, NSM sends me some SMS messages to my mobile phone, but failed to send out E-Mail notifications...

Wolfgang

(in reply to chino)

Post #: 4

RE: smnp go down - 24.May2005 1:24:00 AM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

it's the same problem that i have Wolfgang, the only difference it's the second time for me....

(in reply to chino)

Post #: 5

RE: smnp go down - 25.May2005 8:39:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

vlad you have a email....

(in reply to chino)

Post #: 6

RE: smnp go down - 26.May2005 9:17:00 PM

wstahn

Posts: 115
Joined: 26.Dec.2004
From: Hamburg/Germany
Status: offline

... today it happened the second time to me, too...

Wolfgang

(in reply to chino)

Post #: 7

RE: smnp go down - 27.May2005 1:02:00 AM

jgamella

Posts: 6
Joined: 20.Apr.2005
Status: offline

I have the same problem too.

What solution???

Perharps time out query snmp?

[ May 27, 2005, 07:05 AM: Message edited by: Pontoni ]

(in reply to chino)

Post #: 8

RE: smnp go down - 29.May2005 12:10:00 AM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

vlad, you have a email, other time.

(in reply to chino)

Post #: 9

RE: smnp go down - 29.May2005 10:22:00 PM

wstahn

Posts: 115
Joined: 26.Dec.2004
From: Hamburg/Germany
Status: offline

I've made a workaround for this: I frequently monitor a SNMP source that usually never fails and simply check the system.sysName OID.

If this source fails (due to NSM's SNMP problem), I run an action script to restart the services:

net stop "GFI NSM 6 Attendant"
net stop "GFI NSM 6 Engine"
taskkill /f /im nsmengine6.exe
net start "GFI NSM 6 Attendant"
net start "GFI NSM 6 Engine"

The "taskkill" command is important, because the "net stop" usually doesn't work anymore when it comes to that problem...

Maybe this helps a little until we get a fixed NSM build...

Wolfgang

(in reply to chino)

Post #: 10

RE: smnp go down - 30.May2005 8:18:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

Thank you very much wolfgang, i'm looking for a temporaly solution. We'll wait for the new version soon. [Big Grin]

.
Your script give me some problems, but if you run the attendant after the engine service, it work perfectly.

[ May 31, 2005, 02:54 AM: Message edited by: chino ]

(in reply to chino)

Post #: 11

RE: smnp go down - 4.Jun.2005 10:19:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

VLAD you have a new email.

(in reply to chino)

Post #: 12

RE: smnp go down - 10.Jun.2005 9:29:00 PM

chino

Posts: 60
Joined: 17.Jan.2005
Status: offline

other time today. this begin to be a very serius problem.