outbond and inbound mail problem
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outbond and inbound mail problem - 6.Aug.2009 9:17:17 PM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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Hi Sir :
I have been solving this problem since the latest Mail Security version and the newest Monitor 2009 installed !
Our Server can't process with zip,rar and coreldraw files ! if we send out this kind of mails that make us not
send out mails successfully, even external users sending us this kind of mails, they are also unable to do that
to us , would you mind telling me how it will be fixed ok ? is there anyonew encountering the problem ?
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RE: outbond and inbound mail problem - 6.Aug.2009 10:52:58 PM
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ict
Posts: 25
Joined: 18.Jan.2009
Status: offline
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Hi, what happens to the emails with these attachments?
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RE: outbond and inbound mail problem - 7.Aug.2009 1:24:22 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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I will get detailed as following information:
Your message did not reach some or all of the intended recipients.
Subject: test
The following recipient(s) cannot be reached:
User1 on 2009/8/7 ÏÂÎç 02:08
The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.
<mail.xxx.com#5.1.0>
I had never had this problem before having webmonitor 2009 and mailsecurity installed , if we don't attach¨¦ this kind of files, we won't get back mails ! Just send out directly without any problems
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RE: outbond and inbound mail problem - 7.Aug.2009 10:17:19 AM
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rmiquel
Posts: 45
Joined: 18.May2009
Status: offline
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Hi,
This problem seems more related to MailSecurity. WebMonitor does not scan SMTP protocol so it's very unlikely that this application is related to the issue.
The message is the typical error message from SMTP when an email account does not exist in the destination. Are you able to see these emails in the quarantine of MailSecurity by any chance?
Regards.
_____________________________
Roger Miquel
GFI Software - www.gfi.com
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RE: outbond and inbound mail problem - 8.Aug.2009 3:46:48 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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quote:
Are you able to see these emails in the quarantine of MailSecurity by any chance?
hi
I am not able to see emails in the quarantine of MailSecurity by any chance , now it's annoying me ,
because there are a lot of users asking me why why why , would you possiblely help me to take it away ?
thanks you in advance.
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RE: outbond and inbound mail problem - 8.Aug.2009 4:02:20 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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hi there !
I got some information with in C:\Program Files\GFI\ContentSecurity\MailSecurity\FailedMails
there are a lot of mails inside! would you please tell me how to get it well.
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RE: outbond and inbound mail problem - 10.Aug.2009 3:31:26 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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hello anyone help me that question ?
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RE: outbond and inbound mail problem - 11.Aug.2009 3:07:43 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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I tried to disable the information store scanning! I sent a mail to a user , the user got some information as followings:
Please note that a critical failure occurred on the sender's messaging system at the virus scanning stage. The sender should be notified and reference made to this tracking number: src53_failed_00bf0af2-eaaa-43c7-8348-e91279dacbe0 Regards, GFI Content Security.
Please help me to take it away , thanks very much .
< Message edited by marco_lin -- 11.Aug.2009 3:16:25 AM >
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RE: outbond and inbound mail problem - 11.Aug.2009 10:35:22 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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marco_lin,
Did you recently update from an older version of WebMonitor? Probably some DLLs are not registered properly anymore. Please follow this KB:
http://kbase.gfi.com/showarticle.asp?id=KBID003241
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: outbond and inbound mail problem - 11.Aug.2009 9:06:58 PM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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Dear Ruger :
Thanks for reply , we do have webmonitor 4 to webmonitor 2009 upgrated , I did it as
the link, but not improved so far.
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RE: outbond and inbound mail problem - 12.Aug.2009 2:30:48 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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marco_lin,
Please check the debuglog file <C:\Program Files\GFI\ContentSecurity\MailSecurity\DebugLogs\unpack.gfi_log.txt>. Do you find any errors?
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: outbond and inbound mail problem - 12.Aug.2009 4:18:54 AM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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Dear ruger :
I got error details as following :
<unpackplg.txt>
2009-08-12,17:14:38,033,1,"#00000c10","#00001720","error ","RarUnpack","Failed to create stream: 0x80040154"
2009-08-12,17:14:38,033,3,"#00000c10","#00001720","info ","EMLUnpack","CleanPFI"
2009-08-12,17:14:38,033,3,"#00000c10","#00001720","info ","ZipUnpack","CleanPFI"
2009-08-12,17:14:38,033,3,"#00000c10","#00001720","info ","CabUnpack","CleanPFI"
2009-08-12,17:14:38,033,3,"#00000c10","#00001720","info ","RarUnpack","CleanPFI"
2009-08-12,17:14:38,111,1,"#00000c10","#00000c64","error ","RarUnpack","Failed to create stream: 0x80040154"
2009-08-12,17:14:38,111,3,"#00000c10","#00000c64","info ","EMLUnpack","CleanPFI"
2009-08-12,17:14:38,111,3,"#00000c10","#00000c64","info ","ZipUnpack","CleanPFI"
2009-08-12,17:14:38,111,3,"#00000c10","#00000c64","info ","CabUnpack","CleanPFI"
2009-08-12,17:14:38,111,3,"#00000c10","#00000c64","info ","RarUnpack","CleanPFI"
</unpackplg.txt>
<unpackeng.txt>
2009-08-12,17:14:38,033,3,"#00000c10","#00001720","info ","unpckeng","Using plugin 'RAR Decompression'"
2009-08-12,17:14:38,033,1,"#00000c10","#00001720","error ","unpckeng","Failed to get stream data, hresult=0x80004005 istream=0"
2009-08-12,17:14:38,033,1,"#00000c10","#00001720","error ","unpckeng","Failed to process file, hresult=0x80004005"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","process_file1(lev=0) current unpack size: 0"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","File title: ticket.rar"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","Extension: rar"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","detecting using file type checker"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","File type: 34"
2009-08-12,17:14:38,095,3,"#00000c10","#00000c64","info ","unpckeng","Using plugin 'RAR Decompression'"
2009-08-12,17:14:38,111,1,"#00000c10","#00000c64","error ","unpckeng","Failed to get stream data, hresult=0x80004005 istream=0"
2009-08-12,17:14:38,111,1,"#00000c10","#00000c64","error ","unpckeng","Failed to process file, hresult=0x80004005"
</unpackeng>
<unpack.gfi_log.txt>
2009-08-12,17:14:37,064,3,"#00000c10","#000013d4","info ","unpack","Failed to unpack file. (0x80004005)"
2009-08-12,17:14:37,064,3,"#00000c10","#000013d4","info ","unpack","Plugin returning critical"
2009-08-12,17:14:37,111,3,"#00000c10","#00001720","info ","unpack","MESSAGEID: adaptex_{FCDB4F50-43E9-4E1D-8D16-B0C0512BF5E5}"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Part count: 1"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Unpacking ticket.rar"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","GetPFI >>"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Logging PFI Properties:"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Title: ticket.rar"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","PFI_PROP_ERRORCODE: 100"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","PFI_PROP_RAW_ERROR: -2147221164"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","PFI_PROP_FTCTYPE: 34"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Title: ticket.xls"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Failed to unpack file. (0x80004005)"
2009-08-12,17:14:37,126,3,"#00000c10","#00001720","info ","unpack","Plugin returning critical"
2009-08-12,17:14:37,314,3,"#00000c10","#00000c64","info ","unpack","MESSAGEID: adaptex_{7087A73D-25AA-4E4C-B5F8-59125566A7E4}"
2009-08-12,17:14:37,314,3,"#00000c10","#00000c64","info ","unpack","Part count: 1"
2009-08-12,17:14:37,314,3,"#00000c10","#00000c64","info ","unpack","Unpacking ticket.rar"
2009-08-12,17:14:37,314,3,"#00000c10","#00000c64","info ","unpack","GetPFI >>"
2009-08-12,17:14:37,329,3,"#00000c10","#00000c64","info ","unpack","Logging PFI Properties:"
2009-08-12,17:14:37,329,3,"#00000c10","#00000c64","info ","unpack","Title: ticket.rar"
2009-08-12,17:14:37,329,3,"#00000c10","#00000c64","info ","unpack","PFI_PROP_ERRORCODE: 100"
2009-08-12,17:14:37,329,3,"#00000c10","#00000c64","info ","unpack","PFI_PROP_RAW_ERROR: -2147221164"
2009-08-12,17:14:37,329,3,"#00000c10","#00000c64","info ","unpack","PFI_PROP_FTCTYPE: 34"
</unpack.gfi_log.txt>
I await your reply , thanks.
< Message edited by marco_lin -- 12.Aug.2009 4:42:38 AM >
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RE: outbond and inbound mail problem - 12.Aug.2009 10:14:32 AM
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mss
Posts: 286
Joined: 5.Aug.2004
Status: offline
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Hi,
Most likely in your case the problem is that the COM registration file located under "c:\Program Files\Common Files\GFI\common\strmobj.dll" broke.
Try running "regsvr32 "c:\Program Files\Common Files\GFI\common\strmobj.dll" command and restart GFI MailSecurity Scan Engine service.
Regards,
Max Sushchenko
GFI Software Ltd - www.gfi.com
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RE: outbond and inbound mail problem - 12.Aug.2009 7:38:12 PM
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marco_lin
Posts: 28
Joined: 10.Aug.2008
Status: offline
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Hi,
I have no strmobj.dll in that folder, how can I get it back ?
my version is the latest of MailSecurity.
thanks for prompt reply
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RE: outbond and inbound mail problem - 13.Aug.2009 4:17:58 AM
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mss
Posts: 286
Joined: 5.Aug.2004
Status: offline
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Hi,
Does it exist anywhere else on your system ? Can you try searching for it ?
Regards,
Max Sushchenko
GFI Software Ltd - www.gfi.com
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